Before You Call For Service; Calling For Service - IBM eserver xSeries 220 Type 8648 Installation Manual

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If you do not register your server with IBM, you might be required to present proof of
purchase to obtain warranty service.

Before you call for service

You can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the online help or in the publications
that are provided with your server and software.
Most computers, operating systems, and application programs come with information
that contains troubleshooting procedures and explanations of error messages and
error codes. The information that comes with your server also describes the
diagnostic tests that you can perform.
If you suspect a software problem, refer to the information for the operating system or
application program.

Calling for service

Please have the following information ready:
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To find the telephone number for the HelpCenter nearest you, see "Getting help and
service" on page 47.
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xSeries 220: Installation Guide
Installation of customer replaceable units (CRUs).
Installation and configuration of machine code or licensed internal code that is
designated as customer installable.
Machine type, model, and serial number
Description of the problem
Exact wording of any error messages
Hardware and software configuration information