Troubleshooting; Identify Your Problem; Error And Maintenance Messages - Brother ADS-2000e User Manual

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Troubleshooting

Identify Your Problem

First, check the following:
 The AC power code is connected properly and the machine is turned on.
 All of the protective parts have been removed.
 The Front Cover, Separation Pad Cover and Pick-up Roller Cover are completely closed.
 The interface cable is securely connected to the machine and the computer.
 The correct driver for the machine has been installed.
 The computer is connected to the correct port on the machine.

Error and Maintenance Messages

As with any sophisticated office product, errors may occur and consumable items may need to be replaced.
If this happens, your machine identifies the problem and shows an error message. The most common error
and maintenance messages are shown below (the messages will be displayed on Status Monitor or the LCD
of the machine (ADS-2500We only)).
You can correct most errors and clear routine maintenance messages by yourself. If you need more help, the
Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit http://support.brother.com
NOTE
(For ADS-2000e users only)
See also LED Indications (ADS-2000e only) on page 213.
Error message
Out of Memory
Replace Pad
Cause
The machine's memory is full.
The Separation Pad has been used
over 50,000 times.
Action
To clear the error, do one of the following:
 Press any button (ADS-2000e) or
(ADS-2500We).
Turn the machine off and then on by unplugging

the machine from the AC power outlet and then
plugging the machine in again.
To prevent the error, do one of the following:
Reduce the numbers of your documents.

 Set resolution setting or file size smaller.
Replace the Separation Pad with a new one.
Scanning errors may occur if you do not replace the
part. See Replace the Separation Pad on page 183.
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