Brother ADS-2000e User Manual page 209

Troubleshooting
IMPORTANT
• Be careful when touching the Separation Pad and its surrounding area in the machine. Otherwise, you
could cause serious damage to the machine.
• To avoid damage to the jammed document, DO NOT pull the document out before opening the Front
Cover.
• Take out any paper from the ADF before closing the Front Cover.
• To avoid future document jams, do the following:
• Close the Front Cover properly by pushing it gently in the center.
• Configure the settings for your document correctly.
• Clean the Separation Pad and Pick-up Roller. To clean the Separation pad, see Replace the Separation
Pad on page 183 for instructions on how to pull the Separation Pad out from the machine. Clean the
rubber side of the Separation Pad with a soft lint-free cloth moistened with water, and then put the
Separation Pad back into the machine. To clean the Pick-up Roller, see Clean the Scanner
on page 173.
• Stagger the pages and then load your document. See Load Documents on page 30.
• Make sure your document is acceptable for the machine. See Acceptable Documents on page 24.
• Load your document properly. See Load Documents on page 30.
• Load no more than 50 pages at a time.
• Load the card vertically when scanning cards.
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