Brother ADS-2000e User Manual page 206

Troubleshooting
Error message
Replace Roller
Replace Parts
Unable to Scan XX
(XX is an error code.)
Document Jam/too
Long
Multifeed
Unusable Device
Unusable
USB Device
USB Hub
Not Supported
Insufficient USB
Storage
USB Access Error
Cause
The Pick-up Roller has been used
over 50,000 times.
Both the Separation Pad and the
Pick-up Roller have been used over
50,000 times.
A machine error is occurring.
The Document Guides are not set

to the correct document size.
The settings are not suitable for

your document.
Paper dust has accumulated on

the surface of the Pick-up Roller or
Separation Pad.
Multiple pages were fed at the same
time.
An unusable device is inserted in the
USB port.
An unsupported USB device is
inserted in the USB port.
A hub or USB flash drive with a hub is
inserted in the USB port.
The inserted USB flash drive is full.
The USB flash drive was removed
while it was being accessed.
Action
Replace the Pick-up Roller with a new one.
Scanning errors may occur if you do not replace the
part. See Replace the Pick-up Roller on page 185.
Replace the Separation Pad and the Pick-up Roller
with new ones. Scanning errors may occur if you do
not replace the parts. See Replace the Separation
Pad on page 183 and Replace the Pick-up Roller
on page 185.
Turn the machine off and then on, and then try to
scan again. If the error is not cleared after turning
the machine off and then on, make a note of the
error message and report it to your Brother dealer or
Brother Customer Service (see For Customer
Service on page ii).
Clear the document jam (see Document Jam
on page 195) and then do the following:
Adjust the Document Guides to fit the width of

the document. When Scan Size is set to Auto
and you are scanning a document that contains
multiple page sizes, insert narrow pages straight
and as close to the center of the machine as
possible. If the document will not be fed straight,
use Continuous Scanning.
 Confirm the settings. See Important in Document
Jam on page 195.
 Clean the Pick-up Roller and Separation Pad.
See Clean the Scanner on page 173.
Clear the Multifeed. See Document Jam
on page 195.
Disconnect the device. Turn the machine off and then
on by unplugging the machine from the AC power
outlet and then plugging the machine in again.
Remove the unsupported USB device, such as a
mouse or mobile device that does not support USB
flash drive mode, from the USB port.
Remove the unsupported device, such as a USB hub
or USB flash drive with a hub, from the USB port.
Press any button (ADS-2000e) or
(ADS-2500We) and then do one of the following:
 Delete unused files or folders from the USB flash
drive and then try again.
 Use a USB flash drive that has available space.
Press any button (ADS-2000e) or
(ADS-2500We).
9
193