Troubleshooting; Error Messages And Error Codes - Brother DS-820W User Manual

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Troubleshooting

IMPORTANT
For technical help, you must contact Brother customer support in the country where you bought the
scanner. For more information, see For customer service on page 76. Calls must be made from within
that country.
If you think there is a problem with your scanner, check the chart below and follow the suggestions.
Most problems can be easily resolved by yourself. If you need additional help, go to the Brother Solutions
Center at support.brother.com for more FAQs and troubleshooting tips.
Using non-Brother supplies may affect scan quality, hardware performance and product reliability.

Error messages and Error codes

Error messages
Error message
Driver busy
A document is jammed. Please open
the top cover and remove the
jammed paper by pulling it forward,
then try again.
The cover of the manual document
feeder is open.
No paper in the manual document
feeder
Cannot find the scanner.
Operation system return error
Cause
The scanning application in use
crashed or the scanner driver is
locked with administrator rights.
A document is jammed.
Your scanner's top cover is open
when scanning starts.
No document is set in the feeder slot. Set your document in the feeder slot
Your scanner is not connected to
your computer.
Your scanner is not turned on.
Your Operating System cannot
recognize your scanner.
Action
Press and hold the Power button to
turn off the scanner, and press the
Power button to turn on it. Then
launch the application again.
Open the top cover and remove the
document by pulling it forward, then
close the top cover.
Close the top cover and start
scanning again.
and start scanning again.
Confirm that the Micro USB Cable
connecting the scanner to the
computer is properly connected.
Press the Power button to turn on
the scanner.
 Confirm that the Micro USB Cable
connecting the scanner to the
computer is properly connected.
 Restart the computer.
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