Brother ADS-2000e User Manual page 216

Troubleshooting
Network Difficulties (ADS-2500We only)
Difficulty
Cannot scan over the network.
The network scanning feature does
not work.
The Brother software cannot be
installed.
Cannot connect to wireless network. Check the wireless network settings.
Reset the network settings.
Other Difficulties
Difficulty Cause
The machine is in The machine is idle and the amount of
Sleep Mode (power time specified by the Sleep Time setting
save mode). has elapsed.
(ADS-2500We only)
The machine is not The maschine was plugged in within
turned on. 60 seconds after pulling out the plug.
The machine is in The machine is not connected to the
Offline Mode. computer.
Suggestions
Make sure that your machine is powered on and is online and in Ready Mode.
Check the current network settings.
See Troubleshooting in the Network User's Guide.
®
(Windows users)
It is necessary to configure the third-party Security/Firewall Software to allow
Network scanning. To add port 54925 for Network scanning, enter the
information below:
In Name: Enter any description, for example Brother NetScan.
In Port number: Enter 54925.
In Protocol: UDP is selected.
Refer to the instruction manual that came with your third-party Security/Firewall
Software or contact the software manufacturer.
(Macintosh users)
Re-select your machine in the Device Selector application from the model list
in ControlCenter2.
®
(Windows users)
If the Security Software warning appears on the computer screen during the
installation, change the Security Software settings to permit the Brother
product setup program or other program to run.
(Macintosh users)
If you are using a firewall function of anti-spyware or antivirus security software,
temporarily disable it and then install the Brother software.
See Reset the Machine (ADS-2500We only) on page 206.
Suggestions
Do one of the following:
 Press .
 Open the Top Cover.
 Load your document.
Turn off the machine, wait 60 seconds, and then
turn on the scanner.
Connect the machine to the computer and turn on
the machine.
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