Aastra Applications - Aastra 415 System Manual

2. 7. 1

Aastra Applications

Tab. 10 Aastra applications
Application
Aastra Dialer
Open Interfaces Platform
(OIP)
Telephony Web Portal
(TWP)
Aastra 400 CCS
Aastra OneBox
Aastra OpenCount
Aastra 415/430 as of R3.2
syd-0344/1.6 – R3.2 – 09.2014
Main features
• Simple first party CTI application
• Dial, answer, hang up
• Integration in Outlook, Lync 2013 and Office 365
• Search in directories
• Compatibility with Aastra 5300, Aastra 5300ip, Aastra 6700i/6800i,
Aastra 600c/d series phones
• Application interface for deep integration of applications by Aastra or
other manufacturers (see
• Simple operation and administration using OIP Toolbox
• Integrates the Aastra 1560/1560ip and OfficeSuite applications
• Presence-controlled communication coupled with Outlook diary entries
• Integration of contact databases and directories (Outlook, Exchange,
Active Directory, LDAP directories, phone book CD)
• Integration of building automation equipment and alarm systems
• Call centre functions with flexible routing algorithms, skill-based agent
groups and emergency routing
• Unified messaging with notification whenever new voice messages are
received via email (incl. message attachment)
• Partner program for integrating and certifying applications by other
manufacturers
• Unified & collaborative communication application with extensive mul-
timedia services
• Call management functions, e-mail, text messaging, chat
• Video conference circuits and desktop sharing
• Video and audio recordings
• Statistics functions
• Team functions such as presence key and abbreviated dialling
• Directory integration
• Aastra 400 CCS is an additional application for the Aastra 400 Call Center,
and provides statistics / reporting functions and agent monitoring (CCS
= call centre supervision). The licensing of the application is made via
OIP.
• AastraOneBox is an external messaging application that can be used to
expand a voice mail system to a complete unified messaging and fax sys-
tem. It is used when the functions on the integrated Aastra 400 voice
mail system are insufficient, and is installed on an external server.
• AastraOpenCount is a software package used for the call logging man-
agement on the communication system. It consists for selected sectors
of basic, comfort and premium solutions and is installed on an external
server.
System Overview
"Application interfaces", page 31)
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