Troubleshooting - Symmetricom GoWide 4.6 User Manual

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Troubleshooting

Problem
Power LED is off
Sync LED is flashing
Sync LED is off
3
Alarm LED is on
Cannot access the
GoWide 4.6's Web
page
Lost password
52
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This section provides information for troubleshooting the bridge mode configuration
process.
• Ensure that the power cable is securely plugged into the unit. Also ensure that the other
end of the power cable is plugged into a power outlet that is supplied with
90-250V AC.
• Ensure that the ON/OFF switch is in the ON position.
• Try a different power outlet.
• Ensure that the DSL line is plugged into the DSL port of the GoWide 4.6.
• Verify that the Service Provider has activated the DSL line.
• Ensure that the DSL line length is within the distance specifications.
• Go to the SHDSL Line Status screen using the Web browser and click the Connect
button.
• Ensure that the DSL line is plugged into the DSL port of the GoWide 4.6.
• Verify that the Service Provider has activated the DSL line.
• Ensure that the DSL line length is within the distance specifications.
• Ensure that the Line 1 and Line 2 status in the SHDSL Line Status screen displays a
Connected result. The Disconnect button should be displayed, but if the Connect button
is displayed, click the button once to make a connection.
• Ensure that the PC is plugged into one of the GoWide 4.6's Ethernet ports.
• If the PC is connected directly to the GoWide 4.6, ensure that a straight-through
Ethernet cable is being used (similar to the yellow ones provided with the unit). A solid
green LED on the right side of the Ethernet port in use indicates that a link has been
detected with the PC.
• Since the GoWide 4.6's default IP address is 10.0.0.1, the PC must be part of the same
subnet and have an IP address between the range of 10.0.0.2 to 10.0.0.254. The PC
subnet mask should be 255.255.255.0.
• Verify that the PC Internet options are set correctly to access the GoWide 4.6. Start by
opening an Internet Explorer window and go to the Tools --> Internet Options page. Go
to the Connections tab and click the LAN Settings button. In LAN Settings, make sure
that the boxes for Automatically detect settings and Use a proxy server are not
selected. If these boxes are selected, cancel the selections and click the LAN Settings OK
button. Click the Internet Options OK button to exit.
• Reset the GoWide 4.6 to the original factory defaults by pressing the reset button for 5
seconds. The password will default to the factory setting of password, thus enabling unit
access and configuration.
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Corrective Action
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GoWide 4.6 G.shdsl Bridge/Router – User Manual
Bridge Mode Configuration
097-91022-01 Issue 1: February 2002
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