Maintenance And Spares; Training; Warranty Information - Symmetricom GoWide 4.6 User Manual

G.shdsl bridge/router

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configure units to meet your standard requirement(s). Installation Services are also

available.

Maintenance and Spares

Support programs are available to provide you with prompt delivery of spare units

and labor to effect replacement in the field. Spares support services, with delivery

times matched to your needs, can be provided on a standalone basis, or combined

with on-site repair services.

Product training courses are available at Symmetricom's training centers in San

Jose, California or Winnersh (near London), England. Courses can also be

conducted at the customer site. For some products, CD training programs are

available.

The GoWide product is covered by a Symmetricom return-to-factory warranty that

provides for hardware repair and software upgrades to the latest released version

during the warranty term. Warranty periods vary depending on the product model

and agreements with your company or provider (if applicable). For information

regarding your warranty period call the Customer Assistance Center at 1-408-428-

7907. To obtain repair service, contact the Symmetricom Customer Assistance

Center. You will need to provide the following information to receive a Return

Materials Authorization (RMA) number:

•

GoWide 4.6 G.shdsl Bridge/Router – User Manual

Warranty and Shipping Information

097-91022-01 Issue 1: February 2002

Product model number and serial number

Company name and address (if applicable)

Name and phone number of customer contact for further information

Brief description of the equipment malfunction

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