Altigen AltiView Manuals

Manuals and User Guides for Altigen AltiView. We have 4 Altigen AltiView manuals available for free PDF download: Manual

Altigen AltiView Manual (75 pages)

for AltiWare ACC Release 5.1 and AltiWare ACM Release 5.1

Brand: Altigen | Category: Software | Size: 0.75 MB

Table of Contents
3
Warranty

7
CHAPTER 1 About Altiview

9
Hapter

9
- Microsoft Outlook and Outlook Express Support
  9
- New in Version 5.1
  9
- Act!/Goldmine® Support
  10
- Licensing
  10
- Installation
  
  11
  - Pre-Installation Checklist
    11
  - Installing Altiview on a Client System
    11
  - Uninstalling Altiview
    12
  - Automatic Upgrade
    12
  - Downgrade Procedure
    12
  - Hapter
    15
Hapter

11
- Getting Started
  
  15
  - Logging in
    15
  - Version Mismatch Dialog Box
    16
  - Reconnecting to Altiview
    16
  - Logging in Remotely
    17
    
    IP Extensions Using Iptalk
    18
    
    Troubleshooting IP Connectivity
    18
  - Exiting and Minimizing Altiview
    18
    
    Using the Windows Tray Phone Icon
    19
    
    Resizing the Display
    19
  - Error Messages
    19
Hapter

21
Using Altiview

21
- Handling Calls
  25
  - Dialing
    25
  - Placing Calls on Hold
    28
  - Using Call Waiting
    29
  - Transferring Calls
    29
    
    Transferring to Voice Mail
    30
    
    Centrex Transfer
    31
- Conference Calls
  32
  - Station Conferencing
    32
- Meetme Conference
  34
- Recording Calls
  43
  - Recording on Demand
    43
- Using Account Codes
  44
- Using Voice Mail
  46
  - Listening to Your Voice Mail
    47
  - Saving Remotely or Locally
    47
  - Deleting a Message
    48
  - Returning a Call
    48
  - Attaching a Note
    48
  - Forwarding Voice Mail
    49
  - Working with Voice Mail Groups (Distribution Lists)
    50
- Monitoring Extension Activity
  50
- Viewing the Call History
  52
CHAPTER 5 Configuring Your Station Settings

55
- General Information
  56
  - Default Trunk Access
    56
  - Voice Mail Play Options
    56
  - Iptalk
    57
  - Screen Pop, Audio Beep, and Auto Close
    57
  - Accessing Databases
    57
  - Color Selection
    58
  - Miscellaneous
    58
  - One Number Access (ONA)
    59
    
    Before You Set up ONA
    59
    
    Setting up One Number Access
    59
  - Call Handling
    62
    
    Forwarding All Calls
    63
    
    Do Not Disturb
    63
  - Message Notification
    65
    
    Voice Mail Groups (Distribution Lists)
    66
    
    Working on Voice Mail Group Lists
    67
  - Station Speed Dialing Setup
    69
  - System Speed Dial Numbers
    70
Index

73

Altigen AltiView Manual (69 pages)

for AltiWare Open Edition (OE) / AltiServ Contact Center (ACC) Release 5.0A and AltiContact Manager (ACM) Release 5.0A

Brand: Altigen | Category: Software | Size: 0.71 MB

Table of Contents
3
Warranty

7
Hapter

9
- Installation
  
  9
  - New in Version 5.0A
    9
  - Client System Requirements
    10
  - Licensing
    11
  - Installation and Setup
    11
    
    Installing Altiview on a Client System
    11
    
    Pre-Installation Checklist
    11
    
    Auto Upgrade
    12
    
    Downgrade Procedure
    12
    
    Uninstalling Altiview
    12
  - Microsoft Outlook and Outlook Express Support
    13
  - Act!/Goldmine® Support
    13
Hapter

15
- Getting Started
  
  15
  - Logging in
    15
  - Reconnecting to Altiview
    17
  - Logging in Remotely Using an IP Extension
    17
    
    IP Extensions Using IP-Talk
    18
    
    Troubleshooting IP Connectivity
    18
  - Hiding or Exiting Altiview
    18
    
    Resizing the Display
    19
    
    Using the Windows Tray Phone Icon
    19
  - Call States
    19
  - Error Messages
    21
- CHAPTER 3 Using Altiview
  
  23
  - C Hapter
    23
  - About the Main Window
    24
  - About the Calls List
    26
  - Handling Calls
    27
    
    Dialing
    27
    
    Dialing by Number
    28
    
    Dialing by Name or Extension
    29
    
    Dialing Speed Dial Numbers
    29
    
    Placing Calls on Hold
    30
    
    Transferring Calls
    30
    
    Using Call Waiting
    30
    
    Sending Calls to Voice Mail
    31
    
    Centrex Transfer
    32
    
    Conferencing Calls
    33
  - Recording Calls
    36
    
    Using Account Codes
    37
  - Using Voice Mail
    39
    
    About the Voice Mail Window
    39
    
    Listening to Your Voice Mail
    40
    
    Attaching a Memo
    41
    
    Deleting the Message
    41
    
    Returning the Call
    41
    
    Forwarding Voice Mail
    42
  - Monitoring Extension Activity
    43
    
    Choosing Extensions to Monitor
    44
    
    Viewing the Call History
    45
    
    Viewing the Speed Dial List
    47
- CHAPTER 4 Configuring Your Station Settings
  
  49
  - Apply Button and OK Button
    49
  - General Information
    50
    
    Default Trunk Access
    50
    
    Accessing Databases
    51
    
    Screen Pop, Audio Beep, and Auto Close
    51
    
    Voice Mail Play Options
    51
    
    Color Selection
    52
    
    Release IP Trunk Link Tie
    52
    
    Insert Dialing Prefix
    53
  - One Number Access (ONA)
    53
  - Call Handling
    57
  - Do Not Disturb
    58
  - Message Notification
    59
    
    Accessing Voice Mail Group Lists
    61
    
    VM Groups (Distribution Lists)
    61
    
    Changing a VM Group
    62
    
    Creating a VM Group
    62
    
    Station Speed Dialing Setup
    63
    
    Adding or Editing Station Speed Entries
    64
    
    System Speed Dialing
    65
Index

67

Altigen AltiView Manual (65 pages)

for AltiWare Open Edition (OE) / AltiServ Contact Center (ACC) Release 5.0 and AltiContact Manager (ACM) Release 5.0

Brand: Altigen | Category: Software | Size: 0.74 MB

Table of Contents
3
Warranty

7
Hapter

9
- Installation
  
  9
  - New in Version 5.0
    9
  - Client System Requirements
    10
  - Licensing
    10
  - Installation and Setup
    10
    
    Pre-Installation Checklist
    10
    
    Installing Altiview on a Client System
    11
    
    Uninstalling Altiview
    11
    
    Auto Upgrade
    11
    
    Downgrade Procedure
    11
  - Microsoft Outlook and Outlook Express Support
    12
  - Act!/Goldmine® Support
    12
Hapter

13
- Getting Started
  
  13
  - Logging in
    13
  - Logging in Remotely Using an IP Extension
    15
    
    IP Extensions Using Microsoft Netmeeting 3.01
    15
    
    Troubleshooting IP Connectivity
    16
  - Hiding or Exiting Altiview
    16
    
    Using the Windows Tray Phone Icon
    17
    
    Resizing the Display
    17
  - Call States
    17
  - Error Messages
    19
Hapter

21
- Using Altiview
  
  21
  - About the Main Window
    22
  - About the Calls List
    23
  - Handling Calls
    24
    
    Dialing
    24
    
    Placing Calls on Hold
    26
    
    Using Call Waiting
    27
    
    Transferring Calls
    27
    
    Conferencing Calls
    29
  - Recording Calls
    32
    
    Using Account Codes
    34
  - Using Voice Mail
    36
    
    About the Voice Mail Window
    36
    
    Listening to Your Voice Mail
    37
    
    Forwarding Voice Mail
    39
  - Monitoring Extension Activity
    40
    
    Choosing Extensions to Monitor
    41
    
    Viewing the Call History
    42
Hapter

45
Configuring Your Station Settings

45
- Apply Button and OK Button
  45
- General Information
  46
  - Default Trunk Access
    46
  - Voice Mail Play Options
    47
  - Screen Pop, Audio Beep, and Auto Close
    47
  - Accessing Databases
    47
  - Color Selection
    48
  - Release IP Trunk Link Tie
    48
  - Insert Dialing Prefix
    48
- One Number Access (ONA)
  49
- Call Handling
  53
- Message Notification
  55
  - VM Groups (Distribution Lists)
    57
  - Accessing Voice Mail Group Lists
    57
- Station Speed Dialing Setup
  59
  - Adding or Editing Station Speed Entries
    60
  - System Speed Dialing
    61

Altigen AltiView Manual (62 pages)

for AltiWare Open Edition (OE) Release 4.5

Brand: Altigen | Category: Software | Size: 0.56 MB

Table of Contents
4
Warranty

6
Hapter

10
- Installation
  
  10
Hapter

14
- Getting Started
  
  14
  - Logging in
    14
  - Logging in Remotely Using an IP Extension
    16
    
    IP Extensions Using Microsoft Netmeeting 3.01
    16
    
    IP Extensions Using Quicknet
    17
    
    Troubleshooting IP Connectivity
    17
  - Hiding or Exiting Altiview
    18
    
    Resizing the Display
    18
    
    Using the Windows Tray Phone Icon
    18
  - Call States
    19
  - Error Messages
    20
Hapter

24
Using Altiview

24
- About the Main Window
  24
  - About the Calls List
    26
  - Handling Calls
    26
    
    Dialing
    27
    
    Placing Calls on Hold
    29
    
    Transferring Calls
    30
    
    Using Call Waiting
    30
    
    Conferencing Calls
    32
    
    Using Account Codes
    33
    
    About the Voice Mail Window
    34
    
    Using Voice Mail
    34
    
    Listening to Your Voice Mail
    35
    
    Monitoring Extension Activity
    41
    
    Choosing Extensions to Monitor
    42
    
    Viewing the Call History
    43
- Hapter
  46
  - Configuring Your Station Settings
    46
    
    Apply Button and OK Button
    46
    
    Default Trunk Access
    47
    
    General Information
    47
    
    Accessing Databases
    48
    
    Screen Pop, Audio Beep, and Auto Close
    48
    
    Voice Mail Play Options
    48
    
    Call Handling
    49
    
    One Number Access (ONA)
    51
    
    Message Notification
    55
    
    Station Speed Dialing Setup
    57
    
    Adding or Editing Station Speed Entries
    58
    
    System Speed Dialing
    58
- Index
  60

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Altigen AltiView Manuals

Altigen AltiView Manual (75 pages)

Table of Contents

Warranty

CHAPTER 1 About Altiview

Hapter

Installation

Hapter

Getting Started

Hapter

Using Altiview

CHAPTER 5 Configuring Your Station Settings

Index

Altigen AltiView Manual (69 pages)

Table of Contents

Warranty

Hapter

Installation

Hapter

Getting Started

CHAPTER 3 Using Altiview

CHAPTER 4 Configuring Your Station Settings

Index

Altigen AltiView Manual (65 pages)

Table of Contents

Warranty

Hapter

Installation

Hapter

Getting Started

Hapter

Using Altiview

Hapter

Configuring Your Station Settings

Altigen AltiView Manual (62 pages)

Table of Contents

Warranty

Hapter

Installation

Hapter

Getting Started

Hapter

Using Altiview

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