Installing Altiview On A Client System; Uninstalling Altiview; Auto Upgrade; Downgrade Procedure - Altigen AltiView Manual

For altiware open edition (oe) / altiserv contact center (acc) release 5.0 and alticontact manager (acm) release 5.0
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Make sure the client is able to connect to the server on the network.
Local administrator rights are required to install AltiView.
Make sure License Key has been installed and activated.

Installing AltiView on a Client System

After completing the pre-installation checklist, proceed as follows on the
client machine:
1.
Exit any/all Windows applications.
2.
Insert the AltiWare OE/ACC 5.0/ACM 5.0 CD into the CD ROM
drive.
3.
Run the Setup program under AltiView\ and follow the step-by-step
installation instructions as they appear on the screen.

Uninstalling AltiView

1.
From the Windows Start menu, select Control Panel
Remove Programs to uninstall AltiView.
2.
Click OK when the dialog box asks if you want to uninstall the
program, and respond to any additional prompts.

Auto Upgrade

During startup, AltiView will detect if its version matches with the version
of the OE/ACC or ACM server to be connected. If an older version is
found, the client will be prompted for upgrade permission. If the user
decides to auto upgrade, the AltiView application is terminated and a
software upgrade session is started. Restart AltiView to run the newer
version.
Note: For remote AltiView users outside the firewall, TCP port 10050 is
required to be open to allow auto upgrade. Also, auto upgrade over
the Internet requires the sending of 15 MB files over the WAN,
which may take some time to perform the automatic update.

Downgrade Procedure

1.
Go to Control Panel>Add/Remove Programs and remove the
AltiView 5.0 program and ALL OTHER 5.0 client applications
Add/
AltiView Manual
3

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Altiview 5.0

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