Service And Repair - Pentek Talon RTX 2767 Operating Manual

P a g e i i T a l o n R T X 2 7 6 7 O p e r a t i n g M a n u a l
Manual Revision History
Date Rev Comments
3/18/15 1.0 Initial release
Warranty
Pentek warrants its Talon Recorder products to conform to published specifications and to be free from defects in materials and
workmanship for a period of one year from the date of delivery, when used under normal operating conditions and within the
service conditions for which they were furnished.
The obligation of Pentek arising from a warranty claim shall be limited to repairing or, optionally, replacing without charge any
product which proves to be defective within the term and scope of the warranty.
Pentek must be notified of the defect or nonconformity within the warranty period. The affected product must be returned with
shipping charges and insurance prepaid. Pentek will pay shipping charges for the return of product to buyer, except for products
returned from outside of the USA.
Limitations of Warranty
This warranty does not apply to products which have been repaired or altered by anyone other than Pentek or its authorized rep−
resentatives. This warranty does not extend to products that have been damaged by misuse, neglect, improper installation, unau−
thorized modification, or extreme environmental conditions, that fall outside of the scope of the product's environmental
specifications.
Due to the normal, finite write−cycle limits of Solid State Drives (SSDs), Pentek shall not be liable for warranty coverage of SSDs
caused by wear−related issues that arise as an SSD reaches its write−cycle limit.
Pentek specifically disclaims merchantability or fitness for a particular purpose. Pentek shall not be held liable for incidental or
consequential damages arising from the sale, use, or installation of any Pentek product. Regardless of circumstances, Pentek's lia−
bility under this warranty shall not exceed the purchase price of the product.

Service and Repair

You must obtain a Return Material Authorization (RMA) before returning any product to Pentek for service or repair. RMA
requests must be submitted online at: Return Material Authorization Form
After the form is completed in its entirety and submitted, Pentek shall e−mail you a receipt and start processing your request.
Once your request has been approved, Pentek shall e−mail you an RMA number, shipping instructions, and a quotation, if the
product is out of warranty.
Carefully package the product in its original packaging if it is still available, and ship it to Pentek prepaid (if within the US) or free
domicile DDP (if outside the US). Pentek shall not be responsible for loss or damage in shipment to Pentek, so you are strongly
encouraged to insure the shipment for its full replacement value.
When the work is completed, we will return the product to you along with a statement of work performed.
Service phone: 201−818−5900 • fax: 201−818−5697 • email: info@pentek.com
Copyrights
The contents of this publication are Copyright © 2013−2015, Pentek, Inc. All Rights Reserved. Contents of this publication may
not be reproduced in any form without written permission.
Trademarks
Pentek, ReadyFlow, RTX, SystemFlow, and Talon are registered trademarks of Pentek, Inc.
Microsoft and Windows are registered trademarks of Microsoft Corporation. Intel and Xeon are registered trademarks of Intel.
Radeon is a trademark of AMD. Symmetricom is a registered trademark of Symmetricom, Inc.
Printed in the United States of America.