Using The Agent Key; Using Answer Emergency - Nortel 2002 User Manual

Supervisor features

Using the Agent key

Use the Agent feature to connect, observe, or monitor the status of each
agent position. Each
can be used along with the
Table 1 lists the four states of the LCD indicator.
Table 1: Agent's status
LCD screen
Off
On
Slow Flashing
Fast Flashing

Using Answer Emergency

Use the Answer Emergency feature to receive calls from agents in an
emergency situation.
30
Agent key links to a particular agent position and
Call Agent
Description
Agent is not logged in.
Agent is logged in but either NotReady or on a
call.
Agent is waiting for an ACD call.
Agent is on a non-ACD call.
1. When the LCD next to the
Emergency
Answer Emergency
Note 1: The Agent ID of the individual
contacting you displays on your
telephone.
Note 2: The LCD remains lit as long as
you are on the call and your status
changes to NotReady.
or Observe Agent
key flashes, press the
key.
keys.
Answer