Chapter 5. Hardware Problem Determination; Problem Determination Using The Standalone Or Online Diagnostics - IBM eServer pSeries 610 6C1 Installation Manual

Chapter 5. Hardware Problem Determination

This chapter provides information on using standalone or online diagnostics to help you
solve hardware problems.

Problem Determination Using the Standalone or Online Diagnostics

Use this procedure to obtain a service request number (SRN) when you are able to
load the Standalone or Online Diagnostics. If you are unable to load the Standalone or
Online Diagnostics, go to "Problem Determination When Unable to Load Diagnostics"
on page 94. The service organization uses the SRN to determine which field
replaceable units (FRUs) are needed to restore the system to correct operation.
Step 1. Considerations before Running This Procedure
Note: See the operator manual for your ASCII terminal to find the key sequences you
v The diagnostics can use a display connected to the video port or an ASCII terminal
attached to a serial port.
v This procedure asks you to select the type of diagnostics you want to run.
v Go to "Step 2.".
Step 2.
Is the Attention LED on?
NO
YES
Step 3
Are the Online Diagnostics installed on this system?
NO
YES
need to respond to the diagnostic programs.
Go to "Step 3".
Go to Chapter 4, "Attention LED and Lightpath LEDs" on page 83.
Go to "Step 16" on page 93.
Go to "Step 4" on page 88.
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