Appendix B. Warranty Information; Warranty Period; Problem Determination; Running Diagnostics - IBM eServer xSeries 255 Installation Manual

Appendix B. Warranty information

This section contains information about your warranty period and the service and sup-
port that are provided by your warranty.

Warranty period

The warranty period varies by machine type and country or region.
Contact your place of purchase for warranty service information. Some IBM Machines
are eligible for on-site warranty service depending on the country or region where ser-
vice is performed.
Prior to on-site warranty service, you are required to go through problem deter-
mination with an IBM service specialist call center technician.
A warranty period of 3 years on parts and 1 year on labor means that IBM will provide
warranty service without charge for:
1. parts and labor during the first year of the warranty period
2. parts only, on an exchange basis, in the second and third years of the warranty
The IBM Machine Warranties Web site at http://www.ibm.com/servers/sup-
port/machine_warranties/ contains a worldwide overview of the IBM Statement of Lim-
ited Warranty for IBM Machines, a glossary of terms used in the Statement of Limited
Warranty, Frequently Asked Questions (FAQ), and links to Product Support Web
pages. The IBM Statement of Limited Warranty is available from this Web site in 29
languages in Portable Document Format (PDF).
Machine - IBM Eserver xSeries 255 Type 8685
Country or region
Japan
Worldwide

Problem determination

Prior to on-site warranty service, you are required to go through problem determina-
tion with an IBM service specialist call center technician. The service specialist will run
diagnostic tests on the hardware and check the software.

Running diagnostics:

whether your equipment is functioning as specified. It might be necessary to isolate
the failing xSeries, Netfinity
any active production environment to run diagnostics and perform defect-isolation pro-
grams. You are responsible for making the system, IBM component, or both available
for running diagnostics and defect-isolation programs.

Checking software:

correct BIOS code, firmware, device drivers, and other supporting IBM software are
© Copyright IBM Corp. 2002
period. IBM will charge you for any labor it provides in performance of the repair or
replacement.
Warranty period
Parts - 3 years, labor - 1
year
3 years
®
The IBM service specialist will help you ensure that the
Service delivery method
On-site
On-site
The IBM service specialist will help you determine
, or IntelliStation system; IBM component; or both from
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