Magnetic Stripe Problems - DataCard CD800 User Manual

Magnetic Stripe Problems

To begin troubleshooting a magnetic stripe problem, first print a magnetic stripe
test card from Printer Manager or the Card Printer Driver. For the steps to follow,
refer to the "Printer Manager" section of the printer's Installation and
Administrator's Guide or "Printing a Driver Sample Card" in the card printer's
Driver Guide.
The printer uses the coercivity set using the LCD panel or in Printer Manager, and
the data format set using Printer Manager.
Problem
Cards are not loaded
correctly.
Cards do not have a
magnetic stripe.
The card has dirt or
damage on the
magnetic stripe.
The magnetic stripe on
the card is low-
coercivity material and
the High Coercivity
setting is selected.
Message 105 displays.
The magnetic stripe on
the card is high-
coercivity material and
the Low Coercivity
setting is selected.
The data for this job
includes characters not
allowed by the
magnetic stripe format
selected for the track.
54
Solution
Load ISO cards with the magnetic stripe (back side)
facing down and toward the right. Refer to
Cards" on page 21.
Load magnetic stripe cards in the input hopper. If the
cards have a magnetic stripe, check the quality of
the cards. Change card stock, if needed.
Encode and send a new card to print. If an error
message displays indicating a magnetic stripe
problem, run a cleaning card to clean the magnetic
stripe head. Refer to "Run a Cleaning Card"
page 32.
To use the cards you have, select low-coercivity
encoding. Refer to the Printer Manager "Printer
Setting Menu" in the Installation and Administrator's
Guide for more information. To encode with high
coercivity, obtain cards manufactured for high-
coercivity encoding. Refer to
page 20.
To use the cards you have, select high-coercivity
encoding. Refer to the Printer Manager "Printer
Setting Menu" in the Installation and Administrator's
Guide for more information. To encode with low
coercivity, obtain cards manufactured for low-
coercivity encoding.
Cancel the current print job. Make sure that you
know which characters are allowed on the track.
Change the data to be encoded, and resend the
print job. Refer to "Magnetic Stripe Design" in the
printer's Installation and Administrator's Guide for
more information.
"Load
on
"Print a Test Card" on
Troubleshooting