DataCard CD800 User Manual

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Troubleshooting

Summary of Contents for DataCard CD800

Page 1 ® Datacard CD800™ Card Printer User’s Guide February 2015 Part No. 527443-001, Rev. B...
Page 2: Trademark Acknowledgments
Notice Please do not attempt to operate or repair this equipment without adequate training. Any use, operation or repair you perform that is not in accordance with the information contained in this documentation is at your own risk. Trademark Acknowledgments Datacard is a registered trademark and service mark of Entrust Datacard Corporation in the United States and other countries. MasterCard is a registered trademark of MasterCard International Incorporated. Visa is a registered trademark of Visa International Service Association. All other product names are the property of their respective owners. Proprietary Notice The design and information contained in these materials are protected by US and international copyright laws. All drawings and information herein are the property of Entrust Datacard Corporation. All unauthorized use and reproduction is prohibited. Entrust Datacard 1187 Park Place Shakopee, MN 55379 Phone: 952‐933‐1223 Fax: 952‐933‐7971 www.entrustdatacard.com Copyright © 2014, 2015 Entrust Datacard Corporation. All rights reserved.
Page 3: Compliance Statements
Compliance Statements Liability The WARNING and CAUTION labels have been placed on the equipment for your safety. Please do not attempt to operate or repair this equipment without adequate training. Any use, operation, or repair in contravention of this document is at your own risk. Safety All Datacard® products are built to strict safety specifications in accordance with CSA/UL60950‐1 requirements and the Low Voltage Directive 2006/95/EC. Therefore, safety issues pertaining to operation and repair of Datacard® equipment are primarily environmental and human interface. The following basic safety tips are given to ensure safe installation, operation, and maintenance of Datacard equipment. Connect equipment to a grounded power source. Do not defeat or bypass the ground lead. • Place the equipment on a stable surface (table) and ensure floors in the work area are dry and • non‐slip. Know the location of equipment branch circuit interrupters or circuit breakers and how to turn • them on and off in case of emergency. Know the location of fire extinguishers and how to use them. ABC type extinguishers may be • used on electrical fires. Know local procedures for first aid and emergency assistance at the customer facility. • Use adequate lighting at the equipment location. • Maintain the recommended temperature and humidity range in the equipment area. •...
Page 4: Regulatory Compliance
Notice for USA (FCC notice) This equipment has been tested and found to comply with the limits for Class A computing devices, pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with this instruction manual, it may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at their own expense. Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. Notice for Canada Industry Canada This digital apparatus does not exceed the Class A limits for radio noise for digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe A prescrites dans le Règlement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada. RSS‐Gen, Issue 3, December 2010, Section 7.1.3 User Manual Notice This Device complies with Industry Canada License‐exempt RSS standard(s). Operation is subject to the following two conditions: 1) this device may not cause interference, and 2) this device must accept any interference, including interference that may cause undesired operation of the device. Cet appareil est conforme avec Industrie Canada RSS standard exemptes de licence(s). Son fonctionnement est soumis aux deux conditions suivantes: 1) ce dispositif ne peut causer des interférences, et 2) cet appareil doit accepter toute interférence, y compris les interférences qui peuvent causer un mauvais fonctionnement du dispositif. Notice for Europe The EU Declaration of Conformity can be found on Datacard.com We hereby certify that this printer complies with EMC Directive 2004/108/EC, R&TTE Directive 1999/5/EC, and the EU RoHS Directive EU Directive 2011/65/EC. This printer conforms to Class A of EN 55022 and to EN 301 489‐5. Operation of this equipment in a residential environment may possibly cause interference. In the event of interference, the users, at their own expense, will be required to take whatever measures are necessary to correct the problem.
Page 5 Notice for Europe and Australia This is a Class A product. In a domestic environment this product may cause radio interference, in which case the user may be required to take adequate measures. Notice for China (Simplified Chinese) 警告此为 A 级产品，在生活环境中，该产品可能会造成无线电干扰。在这种情况下，可能需要用户对干扰采取切实可行的措施。 Notice for Taiwan (Traditional Chinese) Notice for Japan Japanese Voluntary Control Council for Interference (VCCI) class A statement Korea Communications Commission (KCC) statement...
Page 6 California Proposition 65 Compliance WARNING: This product contains chemicals, including lead, known to the State of California to cause cancer, and birth defects or other reproductive harm. Wash hands after handling. Datacard Group believes that its products are not harmful when used as designed. However, the above warning is made in compliance with the State of California Safe Drinking Water and Toxic Enforcement Act of 1986, which requires warning labels on products that may contain elements that the State of California considers harmful.
Page 7: Revision Log
Revision Log CD800 Card Printer User’s Guide Revision Date Description of Changes March 2014 First release of this document (formerly Part No. 527248‐001). Updated for CLM laminator and XPS Card Printer Driver 5.0. February 2015 Updated for XPS Card Printer Driver 6.0; added IPv6 information.
Page 8 viii...
Page 9: Table Of Contents
About the CD800 Card Printer ........
Page 10 Chapter 4: Printing Cards ..........27 Before Starting to Print .
Page 11 Other Messages ............65 Respond to Messages .
Page 12 202: L1 supply out or missing..........76 203: L1 supply type problem .
Page 13 Appendix A: CLM Laminator ..........A-1 About the Laminator System .
Page 15: Chapter 1: Introduction
Chapter 1: Introduction About this Manual This manual provides user information for the CD800 Card Printer. The manual includes: An overview of printer components and options, and a description of the system label.  How to use the printer, including how to power the printer on and off, how to use the front  panel and LCD menus, card processing basics, how to print a test card, and how to load and replace supplies. How to perform routine maintenance and troubleshooting tasks.  An additional Installation and Administrator’s Guide is available for use by administrators or other professionals responsible for setting up the printer to print cards. Refer to the Owner’s Library CD. Intended Audience The manual is intended for the printer operator who prints cards, loads and replaces supplies, maintains the printer, and performs troubleshooting. Technical Support Contact Datacard Technical Phone Support at 1‐800‐328‐3996. CD800 Card Printer User’s Guide...
Page 16 Introduction...
Page 17: Chapter 2: About The Printer
Chapter 2: About the Printer About the CD800 Card Printer The card printer applies images, text, and encoded data to plastic cards. It prints full‐color and monochrome images, depending on the print ribbon installed. A busy issuance site might issue up to 10,000 cards a month. During these busy times, the site might use more than one printer to keep up with demand. The printer issues cards either one at a time or in batches—up to 100 cards at a time. A 200‐card input hopper is available and can be installed without tools. In addition, an optional multi‐hopper with six input hoppers, each with a 100‐card capacity, is available. Other options available for the card printer include magnetic stripe and smart card modules. The configuration label on the printer shows the options installed. Refer to “System Label” on page 9 for more information about recognizing the factory‐installed options on your card printer. An optional laminator also is available when you purchase your printer or as a field upgrade (refer to Appendix A: "CLM Laminator”.) Printer Components Refer to the following to view the printer components and the different options: Printer Left Side on page 4  Printer Right Side on page 5  Printer with Single Input Hopper on page 6  Printer with Optional Multi‐Hopper on page 7  Print Ribbon Cartridge on page 8 ...
Page 18: Printer Left Side
Printer Left Side Optional Multi‐Hopper Single Hopper Configuration Label Printer Access Cover Lock Cable Lock Printer Manual Advance Printer Receptacle Connections Knob Connections Configuration Label The label shows the location and date of manufacture, the printer serial number, and lists the options installed. Manual Advance Knob The knob moves a card in the track to clear a card jam. Cable Lock Receptacle The receptacle allows you to insert the security plate before attaching the optional Kensington® lock. Printer Connections Printer connections include: Power receptacle  USB connection  Network connection  Printer Access Cover Lock The lock provides secure access to the printer. A lock is available as an option on the CD800 single‐hopper printer. About the Printer...
Page 19: Printer Right Side
Printer Right Side Printer Supplies Printhead Access Door Reject card tray Printhead The printhead transfers images to cards using the print ribbon. Printer Supplies Access The door provides access to the printhead and ribbon on the Door optional multi‐hopper printer. Reject Card Tray Unfinished cards or cards not processed properly are placed in the reject card tray. CD800 Card Printer User’s Guide...
Page 20: Printer With Single Input Hopper
Printer with Single Input Hopper Cover Latch Button Cover Ridges Card Input Hopper Ribbon Cartridge Handle Output Front Panel Hopper Cover Open the cover to access the printhead and ribbon. Latch Button Push the latch button to release the cover and open the printer. Cover Ridges Press down on the ridges when closing the cover to make sure that it latches properly on both sides. Ribbon Cartridge Use the handle to remove the print ribbon cartridge from the Handle printer. Card Input Hopper The input hopper loads cards to print. The hopper holds up to 100 cards (0.030 in. or 0.762 mm thickness). Front Panel The front panel lets you work with the printer. It includes the button, the status lights, the power button, and the LCD panel with navigation keys. Output Hopper The output hopper holds up to 25 completed cards. About the Printer...
Page 21: Printer With Optional Multi-Hopper
Printer with Optional Multi-Hopper Latch Button Cover Print Ribbon Cartridge Multi‐Hopper Cover Cover Ridges Front Panel Output Hopper Card Hoppers H1 through H6 Cover Open the cover to access the printhead and ribbon. Latch Button Push the latch button on top of the cover to release it and access the printhead and ribbon. Cover Ridges Press down on the ridges when closing the cover to make sure that it latches properly on both sides. Print Ribbon Cartridge The print ribbon cartridge is accessible when the cover is open. Use the cartridge handle to remove it from the printer. Multi‐Hopper Cover Unlock the printer and open the multi‐hopper cover to load card stock. Card Hoppers H1 The H1 through H6 hoppers hold up to 100 cards each. through H6 CD800 Card Printer User’s Guide...
Page 22: Print Ribbon Cartridge
Print Ribbon Cartridge Print Ribbon Cartridge Ribbon Cartridge Print Ribbon Handle Replaceable Cleaning Sleeve Print Ribbon Cartridge The cartridge holds the ribbon for printing. Print Ribbon The ribbon applies images to cards. Replaceable Cleaning The cleaning sleeve removes dust and other particles from Sleeve cards to maintain print quality. Ribbon Cartridge Handle Use the handle to remove and replace the ribbon cartridge in the printer. About the Printer...
Page 23: Printer With Optional Clm Laminator
Printer with Optional CLM Laminator Printer Laminator Laminator Access Door Laminator The optional laminator attaches to the printer and applies patch or topcoat overlay material to the card. Laminator Access Door Open the door to access the laminator cartridges. Refer to Appendix A: "CLM Laminator” for complete information about using a laminating system. System Label The printer configuration label on the side of Configuration Label the cover swingarm shows the components installed. It provides information that is useful when requesting service. The label shows the following information: Printer model and serial number  Configuration, which includes options  installed in the printer Date and country of assembly  MAC address to use when the printer is connected via an Ethernet network  Information for components installed by the dealer or sales group is handwritten on the label. CD800 Card Printer User’s Guide...
Page 24 About the Printer...
Page 25: Chapter 3: Using The System
Chapter 3: Using the System This section provides information about how a card travels through the printer, printer controls, printing a test card, loading and replacing supplies, and cleaning the printer. How the Card Travels Card processing begins when you send the card to print from the PC. The hopper pick mechanism picks a card and moves the card into the printer for processing. Optionally, the card moves to the magnetic stripe encoding area or to the smart card park station, depending on the type of card selected. Encrypted data is decrypted and written to the card. If the system includes a laminator, the card then moves into the laminator where the overlay material is applied to the card. The finished card exits the printer through the card output hopper. CD800 Card Printer User’s Guide...
Page 26: Card Printer System Overview
Card Printer System Overview The card printer is used with other equipment and software to create a card production system. The system produces cards for a specific purpose, and the cards must meet requirements. Equipment The system can include: A PC, with software to support the printer, such as: The XPS Card Printer Driver for Windows.  ID software designed specifically to capture, format, and save the data for cards.  A retail application such as Microsoft® Word or Adobe® Photoshop®.  Capture devices, such as: A digital camera connected to the PC to take photos for ID badges and other cards.  A signature capture pad, fingerprint reader, or PIN pad  The printer with supplies and a facility power source. A data connection between the printer and PC, which can be a USB connection or a network connection. (You cannot use both with one printer.) Tasks and Users Typical roles in a card production system include: The operator, who makes cards, loads supplies, and handles minor problems such as card  jams. The system administrator, who sets up the card printer and other hardware, sets up card  designs, configures card production software, and identifies the best use of the card printer in the organization. Using the System...
Page 27: Printer Controls
Down Up Enter User Button Arrow Arrow Power Button Use the P button to power off and power on the printer. All lights show steady amber while OWER the printer powers on. To power off the printer, press the button for 1 to 2 seconds until the printer begins to shut down. To power off the printer while it is processing cards, press the button for 2 seconds or more. Card jobs in the printer are not completed. Down Arrow, Up Arrow, and Enter Key Use the arrow keys to move through the printer menu system, and the E key to make a NTER selection. Press the up or down arrow key while the LCD panel displays Ready to display additional information about the printer on line 2, including the firmware version, printer model, serial number, and network IP address or USB IP address. If your system includes a laminator, the laminator firmware version and laminator serial number also display. If you don’t press a key for 30 seconds, the LCD panel returns to the default Ready message. When you use the arrow keys to view the printer IP address, only the IPv4 address displays. To see the IPv6 addresses available to the printer, you must use the LCD Status menu. Refer to “Retrieve an IPv6 Address” on page CD800 Card Printer User’s Guide...
Page 28: Lcd Panel Menus
LCD Panel Menus The LCD panel shows the printer’s menu system and displays printer messages or conditions. When the printer is in the Ready status, the LCD displays the model number of the printer. Refer to “Respond to Messages” on page 66 for more information. Using the System...
Page 29 The menu system has four major branches: Use the Maintenance menu to run a cleaning card, print a test card, or reset the locks on a  system with locks. Use the Status menu to see settings and data about the printer.  Use the Configuration menu to change settings.  Use the Activate menu to enable or disable secure features of the printer.  Use the Activate menu only during installation or removal of systems that require activation. & T INTS You can access the menu system when Ready displays on line 1 of the LCD panel.  The printer returns to the Ready status after 2 minutes of no activity. Changes not applied are  lost. To leave a selection without changing the value, press the up or down arrow key until Exit  displays, and then press E . NTER CD800 Card Printer User’s Guide...
Page 30: User Button And Light
User Button and Light The printer’s U button displays with a border of light that indicates the system status. Use the button to: Suspend printer activity—press the U button when the LCD panel displays Ready.  Clear a message—press the U button once.  Clear all messages—press the U button for 2 seconds or more.  Clear all cards currently printing—press and hold the U button for 2 seconds or more.  (Make sure that this action is allowed in your card system.) Determine whether the printer is ready, busy printing, or not available. Indicators include the  following: The printer is off or suspended. Green The printer is ready. Blinking green The printer is busy. Amber The printer is not ready. The P button was pressed to turn OWER the printer off. Blinking amber The printer has an error. Color Cycle: The system is not ready or a door on the Amber, Green, system is open. The colors cycle quickly.
Page 31: Ribbon Light
Ribbon Light The ribbon indicates the status of the print ribbon in the printer. Indicators include the following: Off The print ribbon is okay. Blinking amber A blinking light indicates one of the following: The printer problem applies to the print  ribbon. The print ribbon is low.  The print ribbon is out.  Card Light The card light indicates the status of cards in the printer. Indicators include the following: Cards are okay. Blinking amber A blinking light indicates either of the following: No card is detected for the print job.  Insert a card to continue printing. Scheduled printer cleaning is due. Insert  a cleaning card now, or set aside time to run a cleaning card. CD800 Card Printer User’s Guide...
Page 32: Retrieve The Printer's Network Ip Address
Retrieve the Printer’s Network IP Address You need to know the printer IP address to perform some tasks. For example, the XPS Card Printer Driver asks you to enter the network IP address during installation. You also use the IP address when launching Printer Manager, the printer’s web interface, from a browser window. To display the IP address, you can do one of the following: Press the up or down arrow key while the printer displays Ready. Refer to “Down Arrow, Up  Arrow, and Enter Key” on page Use the LCD menu system Status menu.  The printer supports both IPv4 and IPv6 addressing. Because an IPv6 address is much longer than an IPv4 address, the LCD displays the two types of addresses differently. Retrieve an IPv4 Address To display an IPv4 address using the Status menu, do the following. You also can display the subnet mask, gateway address, and MAC address, if necessary. Begin with the printer power connected, and the printer connected to the network. Press the P button (if needed) to power on the printer. OWER Access the Status menu in the LCD menu: Press the U button to suspend the printer. Press E to enter the menu system. NTER Press the down arrow to display Status on line 2. Press E to enter the Status menu. NTER Using the System...
Page 33 Network IPv4 on line 2. Press E to display the Network IPv4 menu. NTER Press the down arrow key until IP Address displays on line 2. Press E to display the IP address. Record the IP address. NTER Press E to return to the Network IPv4 menu. Subnet Mask NTER displays on line 2. Press E to display the subnet mask. Record it, if necessary. NTER Press E to return to the Network IPv4 menu. Gateway NTER Address displays on line 2. Press E to display the gateway address. Record it, if NTER necessary. Press E to return to the Network IPv4 menu. NTER Press the down arrow key to scroll to Exit on line 2. Press E . Then, press the U button to return the printer NTER to Ready. The U button glows green. CD800 Card Printer User’s Guide...
Page 34: Retrieve An Ipv6 Address
Retrieve an IPv6 Address A printer on an IPv6 network can be configured to use one or more of the following methods, depending on how the network is set up: Link Local IPv6 address: The printer and PC clients are restricted to the same subnet. Link  local is enabled automatically when IPv6 is enabled and offers the best security for your network. DHCPv6: A DHCPv6 server is externally configured to give out an IPv6 address.  Stateless Address AutoConfiguration (SLAAC): One or more routers with IPv6 enabled on the  subnet give out a subnet prefix that allows access to IP addresses. Manual IPv6 Address: The printer has a designated IPv6 address on a specified subnet. The  address does not change without manual intervention. This is similar to an IPv4 static IP address. The method used is enabled or disabled using the LCD Configuration menu. Refer to the printer’s Installation and Administrator’s Guide for more information about enabling IPv6. To display an IPv6 address using the Status menu, do the following. Begin with the printer power connected, and the printer connected to the network. Press the P button (if needed) to power on the printer. OWER Access the Status menu in the LCD menu: Press the U button to suspend the printer. Press E to enter the menu system. NTER Press the down arrow to display Status on line 2. Press E to enter the Status menu. NTER Using the System...
Page 35 Press the down arrow key until Network IPv6 displays on line 2. Press E to display the Network IPv6 menu. NTER Press the down arrow key until the address method used by your network displays on line 2. DHCP  SLAAC  Manual  Local  Press E to display the IP address. NTER The example shows the LCD display for an IPv6 Manual address. DHCP, SLAAC, and Local addresses behave the same, as does the gateway address for a manual address. An IPv6 address is represented as eight groups of four hexadecimal digits separated by colons. The address requires 39 characters to display. Because the LCD is limited to 16 characters per line, the IPv6 address is spread across three screens of the LCD. You can press either the down arrow or the E key to display the next section of the NTER address. A digit at the end of line 1 indicates which section of the address is being displayed. CD800 Card Printer User’s Guide...
Page 36: Print A Test Card
A stateless (SLAAC) configuration (if enabled) can have multiple values depending on the router setup. The LCD displays up to four SLAAC addresses. An additional digit in line 1 indicates which address is being displayed. Record the address. Press the down arrow key until Exit displays on line 2. Press E . Then, press the U button to return the printer to Ready. The U button NTER glows green. Print a Test Card The printer includes a test card that runs without using a driver or other source of card data. Use it to verify that the printer is working. Begin with the printer Ready. The U button shows steady green. Press the U button to display Suspended on line 1 of the LCD panel. Press E to enter the menu system. NTER Press E to enter the Maintenance menu. NTER Press the down arrow until Test Card displays on line 2. With Test Card displayed on line 2, press E to display Start NTER on line 2. Press E to print the test card. NTER After the card prints, the printer returns to Ready Using the System...
Page 37: Load And Replace Supplies
Load and Replace Supplies To prepare the printer to print cards, load blank card stock into the input hopper, and load print ribbon and a cleaning sleeve onto the print cartridge. If your system includes the optional laminator, also load overlay material into the L1 and L2 (if equipped) laminators. Refer to “Load Laminator Overlay Material” on page A‐9, for information about loading the laminator cartridges. Load Cards Do the following to load cards in the printer. Single Hopper Unlock the printer, if necessary, and open the input hopper. Load the cards into the input hopper. (Cards can stick together. Slide or fan the cards to separate the edges before placing them in the input hopper.) Insert ISO magnetic stripe cards with the  stripe (back side) facing down and to the right. Insert smart cards with the smart card chip facing up and toward the back of the hopper.  Close the input hopper and lock the printer, if necessary. CD800 Card Printer User’s Guide...
Page 38: Optional Multi-Hopper
Optional Multi-Hopper Unlock the printer and open the multi‐hopper. Load the cards into the hoppers. The input hoppers are labeled H1 through H6. You can load up to 100 cards into each hopper. (Cards can stick together. Slide or fan the cards to separate the edges before placing them in the input hoppers.) Insert ISO magnetic stripe cards with the  stripe (back side) facing down and to the right. Insert smart cards with the smart card  chip facing up and toward the back of the hopper. Close the multi‐hopper and lock the printer when you finish loading cards. Load the Print Ribbon Load the print ribbon when you install the printer and when the ribbon runs out. Unlock the printer, if necessary, and open the printer supplies access door on the optional multi‐hopper. Open the printer cover. Remove the print ribbon cartridge. Using the System...
Page 39: Load The Cleaning Sleeve
Load a full roll of print ribbon (the blue spool) onto the spindle closest to the cartridge handle until it clicks into place. Place the silver take‐up spool on the spindle with the black gear until it clicks into place. Wind the take‐up spool counterclockwise one full turn. Load the Cleaning Sleeve Load a new cleaning sleeve when you load a new roll of print ribbon, when you notice debris on the printed cards, or when the cleaning sleeve is no longer sticky. Remove the cleaning roller spindle from the ribbon cartridge. Slide the spindle into the continuous cleaning sleeve (a). Place the spindle with the cleaning sleeve onto the ribbon cartridge (b). Remove the protective wrapper from the cleaning sleeve (c). CD800 Card Printer User’s Guide...
Page 40: Install The Ribbon Cartridge
Install the Ribbon Cartridge Install the assembled print ribbon cartridge into the printer. Open the printer cover. Hold the print ribbon cartridge by the handle and lower it into the printer with the handle toward the front of the printer. Make sure that the ribbon cartridge is positioned correctly in the guides. Close the printer cover. Press down on the ridges on the front of the cover to make sure that it latches properly on both sides. Close the supplies access door on the optional multi‐hopper. Lock the printer, if necessary. Using the System...
Page 41: Chapter 4: Printing Cards
Chapter 4: Printing Cards Before Starting to Print This section explains how to print a card. Make sure that: Cards are loaded in the printer or available to insert.  Ribbon is loaded in the printer. For the steps to follow, refer to “Load the Print Ribbon” on  page 24. If your system includes the optional laminator, refer to Appendix A: "CLM Laminator” for information about preparing the laminator. The card design is set up. If you need to set up or modify the design, refer to “Elements of  Card Design” in your printer’s Installation and Administrator’s Guide. & T INTS Make sure that magnetic stripe cards are loaded correctly. The printer shows the correct  position. Do not touch the card surface to be printed. Handle cards by their edges or wear gloves.  You also can: Print a test card directly from the printer. Refer to “Print a Test Card” on page 22.  Print a driver sample card. Refer to “Print a Driver Sample Card” in your printer’s Driver  Guide. CD800 Card Printer User’s Guide...
Page 42: Print Cards
Print Cards Make sure that cards are loaded in the printer or available to insert when prompted. For the steps to follow, refer to “Load Cards” on page Print from ID Software From the ID software, select the template or design for the card. Select the printer if you use more than one printer. Enter the data for the card. Follow the instructions for your software. Capture the photo for the card, if necessary. Click the Print button to send the card to the printer. At the printer, insert a card into the printer, if necessary. Print from Other Software Open the software application and select the card printer as the current printer. Use the applications setup page to select the ISO ID‐1 page size, or set the page size to 2.13 x 3.38 in. Set the margins to 0 (zero). Select an orientation—portrait or landscape. Create the card design: Add graphics, such as a company logo or background. Add a photo. Add text information, such as name, address, or employee number. For information about additional card features, refer to “Elements of Card Design” in your printer’s Installation and Administrator’s Guide. Click Print to send the card to the printer. At the printer, insert a card into the printer, if necessary. Printing Cards...
Page 43: Chapter 5: System Maintenance
Chapter 5: System Maintenance Clean the Printer The printer performs best when it is cleaned on a regular basis. Follow the cleaning guidelines for your site to keep the printer in good working condition. Clean the printer when: There is debris on completed cards.  A new roll of print ribbon is installed.  You can perform the following cleaning tasks: Clean the Printhead on page 30  Run a Cleaning Card on page 32  Clean the Laminator on page A‐13  CD800 Card Printer User’s Guide...
Page 44: Clean The Printhead
Clean the Printhead Clean the printhead when: The printhead is replaced.  There are unprinted lines on the finished card. This usually indicates dirt or contaminants on  the printhead. The printhead is touched accidentally. Oils from hands can affect print quality and damage  the printhead. Do the following to clean the printhead: Power off the printer. Unlock the printer, if necessary, and open the printer supplies access door on the optional multi‐hopper. Open the printer cover and remove the print ribbon cartridge. Open and remove a cleaning swab from its package. Use gentle pressure, move the cleaning swab back and forth along the full length of the printhead edge until it is completely clean. System Maintenance...
Page 45 Replace the print ribbon cartridge. Avoid bumping the printhead when you install the print ribbon cartridge. Close the printer cover. Press down on the ridges on the front of the cover to make sure that it latches properly on both sides. Close the supplies access door on the optional multi‐hopper and lock the printer, if necessary. Power on the printer. 9. Print a sample card to verify the quality of printing. Refer to “Print a Test Card” on page 22 for more information. & T INTS Avoid touching the printhead edge with your fingers. Contamination due to skin oils  eventually can damage the printhead. Avoid touching the printing edge of the printhead cartridge with any sharp objects that can  permanently damage the printhead. Use only the cleaning swab to clean the printhead. Other materials can stick to the printhead  and cause damage. Use a cleaning swab one time only. Discard it after you clean the printhead.  CD800 Card Printer User’s Guide...
Page 46: Run A Cleaning Card
Run a Cleaning Card Run a cleaning card to clean debris from the inside of the printer and from the hopper rollers. The cleaning card can remove most contaminants from the printer. Run a cleaning card after every 250 cards processed by the printer, or more often depending on your environment or if print quality diminishes. Single Hopper Prepare the printer for cleaning. Power on the printer. Unlock the printer, if necessary. Open the printer cover and remove the print ribbon cartridge. Close the cover. Open the input hopper and remove any unprinted cards. Open the cleaning card package and remove the cleaning card. Load the cleaning card in the input hopper. (Plan to clean the printer immediately. The cleaning card dries out if it is out of its package for more than a few minutes.) Close the input hopper and lock the printer, if necessary. System Maintenance...
Page 47 Use the LCD menu system to start the cleaning cycle. Begin when the printer displays Ready and the U button shows steady green. Press the U button. Suspended displays on line 1 of the LCD panel. Press E to enter the menu system. NTER Maintenance displays on line 2 of the LCD panel. Press to enter the Maintenance menu. NTER Cleaning Card displays on line 2 of the LCD panel. Press to enter the Cleaning Card menu. NTER Start displays on line 2 of the LCD panel. Press E to NTER start the cleaning process. Insert cleaning card displays on the LCD panel. Press the button to start the cleaning cycle. The printer moves the card through the printer several times and ejects it into the output hopper. If you are cleaning a system with a laminator, the cleaning card moves into the laminator after cleaning the printer and cleans the laminator rollers and card entry area. The cleaning card is ejected into the laminator output hopper. Remove the used cleaning card. Wait a few minutes for the rollers to dry. CD800 Card Printer User’s Guide...
Page 48 Prepare the printer for use. Unlock the printer, if necessary. Replace the cards in the input hopper. Install a new cleaning sleeve on the ribbon cartridge and remove the protective cover. Refer to “Load the Cleaning Sleeve” on page 25 for the steps to follow. Replace the ribbon cartridge and close the printer cover. Press down on the ridges on the front of the cover to latch it properly. Press the U button to return the printer to Ready. The printer is available to print cards again. Discard the used cleaning card and cleaning sleeve. & T INTS Use the cleaning card and cleaning sleeve one time only.  Change the cleaning sleeve each time you clean the printer or change the print ribbon.  If the card light is blinking amber and there are cards in the input hopper, the printer’s configured cleaning count has been reached and it is time to clean the printer. The cleaning count is set in Printer Manager. Refer to the printer’s Installation and Administrator’s Guide for complete information about using Printer Manager. System Maintenance...
Page 49: Optional Multi-Hopper
Optional Multi-Hopper Cleaning a printer equipped with the optional multi‐hopper involves two steps: cleaning the printer and cleaning the hopper rollers. To start the cleaning process, refer to “Prepare the Printer for Cleaning”. Prepare the Printer for Cleaning Power on the printer. Unlock the printer and open the printer supplies access door. Open the printer cover and remove the print ribbon cartridge. Remove the cleaning sleeve from the ribbon cartridge. (The ribbon must remain installed on the ribbon cartridge.) Replace the ribbon cartridge in the printer and close the cover. Open the multi‐hopper door and remove any unprinted cards. Open the cleaning card package, remove the cards, and insert the cleaning cards into the hoppers. (Plan to run the cleaning cards immediately. The cleaning cards dry out if they are out of the package for more than a few minutes.) Close the multi‐hopper door and lock the printer. The front panel displays Ready and the U light shows steady green. Continue with “Clean the Printer” on page CD800 Card Printer User’s Guide...
Page 50: Clean The Printer
Clean the Printer 1. Make sure that you have prepared the printer for cleaning. Refer to “Prepare the Printer for Cleaning” on page Press the U button. Suspended displays on line 1 of the LCD panel. Press E . NTER Maintenance displays on line 2 of the LCD panel. Press E NTER to enter the Maintenance menu. Cleaning Card displays on line 2 of the LCD panel. Press to enter the Cleaning Card menu. NTER Printer displays on line 2 of the LCD panel. Press E . NTER Start displays on line 2 of the LCD panel. Press E to start NTER the cleaning process. Insert cleaning card displays on the LCD panel. Press the U button to start the cleaning cycle. The printer picks the cleaning card from hopper 2 (H2) and moves it through the printer several times. The used cleaning card is placed in the reject card tray. The printer returns to Ready when the cleaning cycle completes. Continue with “Clean the Hopper Rollers” on page System Maintenance...
Page 51: Clean The Hopper Rollers
Press the down arrow key until Hopper displays on line 2 of the LCD panel. Press E to enter the Hopper menu. NTER Press the down arrow key and choose All to clean hoppers H1, H3, H4, H5, and H6. (Or, continue pressing down to select hoppers 1 through 6 to clean a hopper individually.) Press E to start the cleaning process. NTER The printer moves the cleaning cards back and forth across the hopper rollers several times and then ejects the cleaning cards back into the hoppers. The printer returns to Ready when the cleaning cycle completes. To complete the cleaning process, continue with “Prepare the Printer for Use”. Prepare the Printer for Use Unlock the printer and open the multi‐hopper door. Remove the used cleaning cards from the hoppers. Replace the unprinted cards in the input hoppers. Open the printer supplies access door and the printer cover. Remove the print ribbon cartridge. Install a new cleaning sleeve on the ribbon cartridge and remove the protective cover. Refer to “Load the Cleaning Sleeve” on page 25 for the steps to follow. Replace the ribbon cartridge. Close the printer cover. Press down on the ridges on the front of the cover to latch it properly. Close the printer supplies access door. Open the reject card tray and remove the used cleaning card. CD800 Card Printer User’s Guide...
Page 52 Lock the printer. The printer returns to Ready and is available to print cards again. Discard the used cleaning cards and cleaning sleeve. & T INTS Use the cleaning cards one time only.  Change the cleaning sleeve each time you clean the printer or change the print ribbon.  System Maintenance...
Page 53: Chapter 6: Troubleshooting
Chapter 6: Troubleshooting This section helps you identify and fix basic issues that can occur during printing. Also refer to your printer’s Driver Guide or OpenCard manual for additional troubleshooting information. The section starts with an overview of card production and printer issues you may encounter: Locate a Problem Within the Card Production System on page 40  Locate a Problem with Basic Printer Functions on page 41  This section also describes troubleshooting for the following: Installation Problems on page 42  Card Printer Driver Problems on page 44  Card Appearance on page 47  Magnetic Stripe Problems on page 53  Laminator Problems on page 55  Card Jams on page 60  Messages and Conditions on page 61  CD800 Card Printer User’s Guide...
Page 54: Locate A Problem Within The Card Production System
Locate a Problem Within the Card Production System For typical components of the system, refer to “Card Printer System Overview” on page 12. If any one of the following components does not work properly, printing cards can be affected. The XPS Card Printer Driver  If you need to reinstall the Card Printer Driver to fix a problem, we recommend you download the latest version of the driver from http://www.datacard.com. Select Support & Drivers > Drivers & Downloads from the menu. Enter your printer model in the Enter Product Name or Number area, and click Go. Card production software  Card production software formats the types of data used to print cards. Make sure that the card production software features you use work with your printer. If you do not use card production software, make sure that the software you use supports the requirements for creating cards. If you use magnetic stripe data, use an application that saves text as text and not as a graphic. (For example, Microsoft Paint only saves graphic data, while Adobe Photoshop saves both graphic and text data.) Fonts and escapes require that text is sent from the application as text. Printer plug‐in  Card production software might require a printer plug‐in, which makes the data in the card production software available in the form the Card Printer Driver can use. Other components of the system  An ID or badge system usually includes a camera to take photos, and may include other capture devices for biometric data. The proper use and maintenance of these components is important to the quality of cards you produce. Troubleshooting...
Page 55: Locate A Problem With Basic Printer Functions
If the printer powers on correctly, continue to step 3.  If the printer powers on, but Improper Shutdown displays on the LCD panel, press the  button for approximately 2 seconds. Ready should display. If the printer powers on but does not display Ready, the printer is not working properly.  Request service for the printer. If the printer does not power on, make sure that the printer power supply is working  properly. If the power supply is working properly, request service for the printer from your  system administrator. If the power supply is not functioning, replace it and begin with step 1.  3. Print a test card. Refer to “Print a Test Card” on page 22 for more information. If the test card prints, the printer is working correctly. Continue to step 4.  If the test card does not print, the printer is not working correctly. Request service for the  printer. Connect the printer data cable, if necessary. Make sure that you use the same type of cable (USB or network) used when the printer was installed. If you use the XPS Card Printer Driver, print a driver sample card. For the steps to follow, refer to your printer’s Driver Guide. If the sample card prints, the printer and driver are working correctly. Continue to step 6.  If the sample card does not print, the printer and driver have a communication problem.  Determine the cause of the problem and try the sample card again. If you are not using the Card Printer Driver, ask your service provider or software provider for assistance. CD800 Card Printer User’s Guide...
Page 56: Installation Problems
Print a card using your card production software. If the card prints, your software is working successfully with the printer. Troubleshoot the  card design. If the card does not print, check the following:  In the application, is the correct printer selected in the Print Setup or Print dialog?  If the printer produced a blank card, review the page size or other settings.  If the card causes an error, the card might have a type of data the printer does not support. Installation Problems This section describes issues that prevent a successful installation and provides recommended solutions to those issues. Choose from the following topics: USB Installation Troubleshooting  Network Installation Troubleshooting on page 44  Troubleshooting...
Page 57: Usb Installation Troubleshooting
The cable is loose. Reconnect the USB cable to the ports on the PC and the printer. Power the printer off, and then back on. If the PC and printer still do not communicate, restart the PC. The data cable is Power off the printer. Replace the cable if you have a spare. damaged or frayed. Contact your service provider to order a new data cable. The system has a Check for the following: temporary USB extension cables can cause communication problems.  communication problem. The recommended USB cable is 6‐ft. (2 meters) long. Make sure that the cable is rated for USB 2.0 data transmission. If you are using a USB hub, a self‐powered hub is  recommended. The PC USB port does not Power management on the PC has shut down USB communicate with the communication. Check the following: printer USB port. Open Device Manager and the list of USB devices. Disable  shutdown for each hub in the list. Restart the PC to make the changes take effect, if necessary. Hibernation on a laptop requires several moments to  enable USB communication. Unplug the USB printer port and then connect it again. Replace the PC port or the PC. Contact your PC or port  vendor if you need assistance. CD800 Card Printer User’s Guide...
Page 58: Network Installation Troubleshooting
Network Installation Troubleshooting Problem Solution The network cable is Reconnect the data cable to the network port and the printer. loose. Restart the printer. The Status page of Follow your network troubleshooting procedures to isolate Printer Properties shows and test each component of the computer‐to‐printer the printer is not communication link. available, but the printer Suggestions: displays Ready on the Verify the computer‐to‐network connection by accessing a  LCD panel. network resource, such as a network drive. The network administrator can test communication  between a server and the printer. Make sure that the user is logged on to the network.  The printer is not Make sure that the server name or IP address is entered in the configured with the Port Settings or Configure Port dialog box on the computer. correct network address For more information about retrieving the printer’s IP address, refer to “Retrieve the Printer’s Network IP Address” on page 18. Make sure that Ready displays on the printer's LCD panel. Card Printer Driver Problems The Card Printer Driver and printer can have the following communication problems: ...
Page 59: The Card Printer Driver Does Not Detect The Network-Connected Printer
The network is not Test the network using another device and fix or report operating properly. network problems. To test the network, print to a different (paper) printer or verify the availability of network drives. The printer is not Make sure that both ends of the data cable are connected. connected to the Replace defective cables if needed. network, or the PC is not connected to the network. The Card Printer Driver does not detect the USB-connected printer Problem Solution The Printer Properties > Make sure that you use the same type of data cable—USB or Status tab shows the network—that was used when the printer was installed. You printer is available, but cannot switch the type of data cable after installation. Message 500 displays Make sure that both ends of the data cable are connected. after you send a card to Replace a defective USB cable if needed. print. CD800 Card Printer User’s Guide...
Page 60: Driver Status Or Windows Print Queue Does Not Provide Expected Data
Driver status or Windows print queue does not provide expected data Problem Solution The Card Printer Driver Check the following: sample card or magnetic Enable bidirectional support must be selected on Printer  stripe test cards do not Properties > Ports tab to allow printing from the Card print. Printer Driver. If Print directly to printer is selected in the Printer  Properties > Advanced tab, clear the selection to allow printing of the Card Printer Driver sample cards. The Ribbon Low light on The percentage of ribbon remaining that causes the printer the printer and the Card Ribbon Low light can be set using the Printer Manager Printer Driver status do FrontPanel printer setting. The driver displays the actual not match. percentage of ribbon remaining and cannot be changed. As a result, the indicators may not be in agreement. A print job disappears The printer USB cable was disconnected after the application from the print queue but sent the job. Reconnect the cable and try the job again. does not print. The Card Printer Driver ...
Page 61: Printer Messages Do Not Display On The Pc
On the PC, open Control Panel/System and Security/System. 2. Locate the computer name and click Change settings. 3. On the Properties window, click Change next to the rename 4. this computer... field Enter the new computer name on the Computer Name/ 5. Domain Changes dialog box and click OK. Note: If your computer is part of a corporate domain, you may not be allowed to change the computer name. Contact your network administrator for more information. Card Appearance Card appearance problems can be caused by many different factors. Click the link below that best describes the card appearance issue on the printed card. Something did not print on page 48  Printing includes unexpected data on page 49  The color printing has flaws on page 49  The printing is too light on page 51  The printing is too dark on page 51  The monochrome printing has flaws on page 52  CD800 Card Printer User’s Guide...
Page 62: Something Did Not Print
Something did not print Problem Probable Cause Solution Nothing is printed on the The Disable Printing Open the Preferences > Layout > Advanced card. option in the Card Printer tab and change Disable Printing to Off. Driver is set to All, Front, or Back. The print ribbon is loaded Remove the print ribbon and install it incorrectly. correctly. The page size was not set Use your card production application to to ISO ID‐1. access the printer’s print setup and select ISO ID‐1 for the page size. The correct page size is available after you select the printer. Printing is not visible. The entire card was Print only small areas of text and images printed using the UV (F) using the UV panel. panel. Color printing on top of a The black panel of the The printer uses the print ribbon panels in black background does ribbon is printing over sequence; the Y panel prints first, then M, not print on the card. the color panels. and so on. The black panel of the print ribbon ...
Page 63: Printing Includes Unexpected Data
The printhead is dirty or Clean the printhead. Refer to “Clean the on the card. damaged. Printhead” on page The print quality changes The ribbon type was The type of ribbon installed in the printer from the previous card. changed while card jobs determines the color profile used when the were in the printer card is sent to print. If the ribbon type queue. changes while jobs are queued, the card may not print correctly. Allow all queued jobs to complete before changing the type of ribbon in the printer. Changing to a ribbon of the same type does not affect printing. One color panel is not The cards are slipping in Run a cleaning card. Refer to “Run a Cleaning aligned correctly with the track. Card” on page 32. other color panels. The cards are not the Use cards that meet the size requirement for correct size for the the printer. Refer to “Cards” in the printer’s printer. Installation and Administrator’s Guide for specifications. If you must use the cards you have, ask your system administrator for help. CD800 Card Printer User’s Guide...
Page 64 Problem Probable Cause Solution Printing is blurred. The cards have a matte, Use cards that meet the requirements for the not glossy, finish. printer. Refer to “Cards” in the printer’s Installation and Administrator’s Guide for specifications. The rollers are dirty. Run a cleaning card. Refer to “Run a Cleaning Card” on page 32. The printhead is dirty. Clean the printhead. Refer to “Clean the Printhead” on page 30. The printed card has Unprinted cards have Handle cards carefully. Refer to “Card Quality small unprinted areas. scratches. Guidelines” in the printer’s Installation and Administrator’s Guide. Cards have embedded Use cards that meet the requirements for the particles, an uneven printer. Refer to “Cards” in the printer’s surface, or the card edge Installation and Administrator’s Guide. has burrs. The rollers are dirty or Run a cleaning card. Refer to “Run a Cleaning the card packaging Card” on page contains debris. Part of the printed image Cards have fingerprints Handle cards carefully. Refer to “Card Quality is discolored.
Page 65: The Printing Is Too Light
The printhead power is Log on to the Printer Manager as a too low. WebAdmin. Open the Printer Settings > Print menu. Increase the YMCPower setting, and click Set Current to save your changes. The printing is too dark Problem Probable Cause Solution The card shows wrinkles The card includes very Change the design to use smaller areas of in darkly colored areas. dark areas. dark color. The printhead is not Contact your service provider. aligned correctly. All color printing is darker Color adjustment is too Change the color adjustment settings. Refer than intended. dark. A change in the to “Color Printing” in the printer’s Installation card stock you use can and Administrator’s Guide, and “Color alter the appearance of Adjustment Tab” in the printer’s Driver Guide. printed cards. CD800 Card Printer User’s Guide...
Page 66: The Monochrome Printing Has Flaws
The monochrome printing has flaws Problem Probable Cause Solution Text has broken (partly The monochrome (K) If the card does not include a bar code, printed) characters. power setting is balanced increase the monochrome intensity. If the to print both fine text card includes fine text and bar codes, change and bar codes. the text to improve printing. Refer to “Monochrome Printing” in the printer’s Installation and Administrator’s Guide. The text is formatted to Contact your service provider. Format text to print with color, and the print black so that the text is not dithered. card is being printed with monochrome ribbon. Printing is uneven or is The monochrome (K) Increase the monochrome intensity. Find a missing in some areas. power setting is too low. balance between printing all card data and The cards require a causing wrinkles. different setting. A black‐and‐white image The Windows Picture Use another application, such as ID software prints using the color Print Wizard or Picture or Microsoft Word, to create the card.
Page 67: Magnetic Stripe Problems
Cleaning Card” on page The magnetic stripe on To use the cards you have, select low‐coercivity encoding. the card is low‐coercivity Refer to the Printer Manager “Printer Setting Menu” in the material and the High Installation and Administrator’s Guide for more information. Coercivity setting is To encode with high coercivity, obtain cards manufactured for selected. high‐coercivity encoding. Refer to “Print a Test Card” on page 22. The magnetic stripe on To use the cards you have, select high‐coercivity encoding. the card is high‐coercivity Refer to the Printer Manager “Printer Setting Menu” in the material and the Low Installation and Administrator’s Guide for more information. Coercivity setting is To encode with low coercivity, obtain cards manufactured for selected. low‐coercivity encoding. The data for this job Cancel the current print job. Make sure that you know which includes characters not characters are allowed on the track. Change the data to be allowed by the magnetic encoded, and resend the print job. Refer to “Magnetic Stripe stripe format selected for Design” in the printer’s Installation and Administrator’s Guide the track. for more information. CD800 Card Printer User’s Guide...
Page 68 Problem Solution The magnetic stripe data Review the encoding format setting for the tracks in Printer was sent in an encoding Manager. Refer to the Printer Manager “Printer Setting format not supported by Menu” in the Installation and Administrator’s Guide. Make the track. sure that the application is using the selected encoding format for the track. If the application and track are set to the same format, and the error message displays repeatedly, contact the application provider for assistance. The application sent track Verify the type of magnetic stripe option in the printer. data for a track not If the printer label indicates a 3‐track ISO module, you can supported by the send data for tracks 1, 2, and 3. magnetic stripe module. If the printer label indicates a single‐track JIS module, you can send data for track 1. The magnetic stripe option and cards must be capable of accepting and encoding each track of data sent by the card production software. Troubleshooting...
Page 69: Laminator Problems
Guide. Debow time is not set Change the card debow time. Refer to the correctly. Printer Manager “Laminator” section of the printer’s Installation and Administrator’s Guide. The temperature is too Lower the laminator temperature for the high for the card stock overlay material. Refer to the Printer used. Manager “Laminate Type” section of the printer’s Installation and Administrator’s Guide. The card stock doesn’t Switch to a different card stock. work with the overlay. The patch comes off The temperature is too Increase the laminator temperature for the when the card is flexed. low for the overlay overlay material. Refer to the Printer material. Manager “Laminate Type” section of the printer’s Installation and Administrator’s Guide. A patch is stuck to the Clean the laminator. Refer to “Clean the heated roller. Laminator” on page A‐13. If the problem continues to occur, contact your service provider. CD800 Card Printer User’s Guide...
Page 70 Problem Probable Cause Solution There are scratches or The inside of the printer Clean the printer. Refer to “Run a Cleaning particles under the patch. is dirty. Card” on page The supplies have debris Store and handle supplies carefully. Keep on them. supplies in the original packaging until you are ready to use them. There are repeating The heated roller is dirty. Clean the laminator. Refer to “Clean the marks on the patch. Laminator” on page A‐13. If the problem continues to occur, contact your service provider. The patch doesn’t adhere The overlay is wound Process another card to allow the overlay to the trailing edge of the incorrectly on the take‐ material to reset itself. If it doesn’t, remove card. up spool. the cartridge and turn the take‐up spool clockwise several turns. The patch is not centered The overlay is not loaded Load the overlay material correctly. Refer to between the long edges correctly in the cartridge. “Load Laminator Overlay Material” on of the card. page A‐9.
Page 71: Topcoat Appearance Problems
Material” on page A‐9. The overlay was moved Advance the overlay past the used area. If the on the spool and the problem continues to occur, contact your patch was used service provider. previously. The Card Printer Driver Change the Laminate card setting to apply Laminate card setting the overlay. Refer to the printer’s Driver was set to Do not apply. Guide for information about specifying lamination settings. Topcoat Appearance Problems Problem Probable Cause Solution There are scratches in the The inside of the printer Clean the printer. Refer to “Run a Cleaning topcoat. is dirty. Card” on page The supplies have debris Store and handle supplies carefully. Keep on them. supplies in the original packaging until you are ready to use them. CD800 Card Printer User’s Guide...
Page 72 Problem Probable Cause Solution There are repeating The heated roller is dirty. Clean the laminator. Refer to “Clean the marks in the topcoat. Laminator” on page A‐13. If the problem continues to occur, contact your service provider. The holographic topcoat The temperature for Decrease the laminator temperature for the shows irregular darker applying the holographic overlay material. Refer to the Printer areas. topcoat is too high. Manager “Laminate Type” section of the printer’s Installation and Administrator’s Guide. There are particles of The temperature for Topcoat particles, or flash, can become  holographic topcoat applying the holographic attached to the card. Try to brush off the beyond the trailing edge topcoat is too high. particles. of the card. Clean the laminator. Refer to “Clean the  Laminator” on page A‐13. Decrease the laminator temperature for  the overlay material. Refer to the Printer Manager “Laminate Type” section of the ...
Page 73: Use Advanced Troubleshooting Tools
“Laminate Type” section of the printer’s Installation and Administrator’s Guide. Print ribbon that includes Change the print ribbon to one that doesn’t a topcoat (T) panel is include a T panel. loaded in the printer. The cards do not meet Use a different supply of cards. specifications. The overlay material was Process another card to allow the overlay wound in the wrong material to reset itself. If it doesn’t, remove direction on the take‐up the cartridge and turn the take‐up spool spool. clockwise several turns. There is debris on the Process several cards to see if the problem heated roller. corrects itself. If it doesn’t, clean the laminator. Refer to “Clean the Laminator” on page A‐13. Use Advanced Troubleshooting Tools Printer Manager provides access to card design settings and additional troubleshooting tools. Printer Manager also allows you to perform advanced troubleshooting with the guidance of your service provider. Refer to “Printer Manager” in the printer’s Installation and Administrator’s Guide for more information. CD800 Card Printer User’s Guide...
Page 74: Card Jams
Card Jams A card jam occurs when the card does not reach the proper position for the next action, such as printing or ejecting the card. You usually can resolve the error by pressing the U button so that the printer displays Ready. If the error persists, do the following to remove the card from the printer. Unlock the printer, if necessary, and open the printer cover. Remove the print ribbon cartridge. Turn the manual advance knob to move the jammed card until it is accessible from the rollers or exits into the output hopper. Remove the card. Replace the ribbon cartridge and close the printer cover. Lock the printer, if necessary. Press the U button on the printer or click Retry in the PC message. & T INTS Check the ribbon to make sure that it is not torn. Refer to “109: Print ribbon problem” on page 69 to repair or replace the ribbon, if needed. For laminator card jams, refer to “Clear Laminator Card Jam” on page A‐12. Troubleshooting...
Page 75: Messages And Conditions
Close and lock doors Color Cycle Error Request not supported Amber Flash Error Job could not complete Amber Flash Error Card not in position Amber Flash Amber Flash Error Printer problem Amber Flash Error Critical problem Amber Flash Amber Flash Amber Flash Error Magstripe data error Amber Flash Error Magstripe data not found Amber Flash Amber Flash Error Magstripe read data error Amber Flash Error Magstripe read no data Amber Flash Amber Flash Error CD800 Card Printer User’s Guide...
Page 76 LCD Message User Light Supply Light Card Light Sound Print ribbon problem Amber Flash None Print ribbon out or missing Amber Flash Warning Card not picked Amber Flash Amber Flash Warning Card hopper empty Amber Flash Amber Flash Warning Close cover to continue Amber Flash Amber Flash Warning Cover opened during job Amber Flash Error Magstripe not available Amber Flash Error Reader not available Amber Flash Error Print ribbon type problem Amber Flash None Print ribbon not supported Amber Flash None User paused the printer Amber Flash Warning Print ribbon not identified Amber Flash...
Page 77 L1 supply not identified Amber Red Flash Error Flash L2 supply problem Amber Red Flash Error Flash L2 supply out or missing Amber Red Flash Error Flash L2 supply type problem Amber Red Flash Error Flash L2 supply not supported Amber Red Flash Error Flash L2 supply not identified Amber Red Flash Error Flash L1 heater problem Green Flash Off Red Flash Error CD800 Card Printer User’s Guide...
Page 78 Supply Laminator LCD Message User Light Light Card Light Light Sound L2 heater problem Green Flash Off Red Flash Error L1 heater sensor problem Green Flash Off Red Flash Error L2 heater sensor problem Green Flash Off Red Flash Error L1 heater roller problem Green Flash Off Red Flash Error L2 heater roller problem Green Flash Off Red Flash Error Debow problem Green Flash Off Red Flash Error Impresser problem Green Flash Off Red Flash Error Impresser sensor problem...
Page 79: Messages From The Xps Card Printer Driver On The Pc
If you cancel a job at the printer, the message is removed from the PC. Any additional  messages for the canceled job (for example, for a broken ribbon) do not display on the PC. Messages can display in the background, behind the application sending the card. On some  operating systems, the message displays in the status bar. Click the blinking Explorer (folder) icon in the status bar to open the message. If more than one message was issued, the next message displays after you close the current  message. If there is more than one card printer installed on the PC, messages display one at a time. The  title bar of each message shows the printer name. If there is more than one card printer installed on the PC and each has issued errors, the  printer driver displays the messages received, even if you cleared the error at the printer. The Card Printer Driver can issue messages that do not display on the printer LCD panel. Refer  to “Driver‐Only Messages” on page 80 and “Driver SDK Messages” on page 82 for a list of these messages. Messages from Printer Manager Printer Manager issues messages that display in a web browser window. Click Continue in Printer Manager to continue working with the printer. Refer to “Printer Manager” in your printer’s Installation and Administrator’s Guide. Other Messages The card production application you use also may display messages.  Other printers can cause messages if more than one model of card printer is installed.  CD800 Card Printer User’s Guide...
Page 80: Respond To Messages
Respond to Messages You can respond to printer messages using the printer front panel buttons or by clicking the appropriate response in the message displayed by the Card Printer Driver on the PC. Printer Messages The following messages display on the printer LCD panel and in a message on the PC that issued the card print job when you use the Card Printer Driver. Use the recovery instructions to respond to the message. The messages that display are determined by the printer model and the options installed on the printer. The messages described in the following sections may not display on all printers. Close and lock doors A secure door is physically unlocked on the system. Gently try to open all secure doors on the system. Close any open door and lock the printer and/or embosser using the key. 100: Request not supported The printer does not support the personalization being requested for the card. The card will be canceled. Change the card data to match the printer’s options and settings, or print to a printer that is configured to support the personalization being requested. Press the U button on the printer, or click OK on the PC to clear the message. 101: Job could not complete The card took too much time to complete. The card will be canceled. Press the U button on the printer, or click OK on the PC to clear the message. Troubleshooting...
Page 81: 102: Card Not In Position
103: Printer problem The printer had an error. The card will be canceled. Press the printer P button to power off the printer. OWER Press the P button again to power on the printer. OWER Click OK on the PC to clear the message. 104: Critical problem The printer had a serious error. The card will be canceled. Press the printer P button to power off the printer. OWER Request service. The system must remain powered off. Click OK on the PC to clear the message. 105: Magstripe data error The printer failed to verify that the correct magnetic stripe data was written on the card. Make sure that you are using magnetic stripe cards that match the printer settings. Make sure that the cards are placed in the printer correctly. Press the U button on the printer to clear the message. On the PC, click Retry, or click Cancel to cancel the card. & T INTS The card might have been turned the wrong way.  The card might not have a magnetic stripe.  CD800 Card Printer User’s Guide...
Page 82: 106: Magstripe Data Not Found
106: Magstripe data not found The printer did not find magnetic stripe data on card. Make sure that you are using magnetic stripe cards that match the printer settings. Make sure that the cards are placed in the printer correctly. Press the U button on the printer to clear the message. On the PC, click Retry, or click Cancel to cancel the card. & T INTS The card might not match printer settings or the data sent.  Ask the system administrator to verify that the card, the data, and the printer settings match.  107: Magstripe read data error The printer failed to read the magnetic stripe data from the card. The card will be canceled. Make sure that you are using magnetic stripe cards that match the printer settings. Make sure that the cards are placed in the printer correctly. Press the U button on the printer, or click OK on the PC to clear the message. & T INTS The data might use a different format than the current printer setting.  Ask the system administrator to verify that the card, data, and printer settings match.  108: Magstripe read no data The printer did not find any magnetic stripe data on card. The card will be canceled. Make sure that you are using magnetic stripe cards that match the printer settings. Make sure that the cards are placed in the printer correctly.
Page 83: 109: Print Ribbon Problem
110: Print ribbon out or missing The printer does not have usable ribbon. To complete the current card: Open the printer and remove the ribbon cartridge. Install a new ribbon and cleaning roller. Replace the cartridge and close the printer. Press the U button on the printer to clear the message. On the PC, click OK, or click Cancel to cancel the card. & T INTS Used ribbon has negative images of printed data. To keep the data confidential, follow your company policy to discard used ribbon. 111: Card not picked The printer did not pick a card. To complete the current card: For printers with an input hopper, open the input hopper, add or reposition cards, and close the hopper. For printers with single card feed, push the card in until the printer picks it. Press the U button on the printer to clear the message. On the PC, click OK, or click Cancel to cancel the card. 112: Card hopper empty The printer did not detect cards in the input hopper. Add cards to the input hopper. Press the U button on the printer to clear the message. On the PC, click OK, or click Cancel to cancel the card. CD800 Card Printer User’s Guide...
Page 84: 113: Close Cover To Continue
113: Close cover to continue The cover is open or the print ribbon cartridge is missing. Confirm that the print ribbon cartridge is installed and then close the cover. Press the U button on the printer to clear the message. On the PC, click OK, or click Cancel to cancel the card. & T INTS Make sure that the ribbon cartridge is installed properly with the cartridge handle even with  the edges of the printer. Press down on the cover ridges to make sure that the cover latches properly on both sides.  114: Cover opened during job The printer cover was opened while printing. Push down on the cover to latch it. Press the U button on the printer to clear the message. On the PC, click Retry, or click Cancel to cancel the card. & T INTS Make sure that the ribbon cartridge is installed properly with the handle even with the edges  of the printer. Press down on the cover ridges to make sure that the cover latches properly on both sides.  116: Magstripe not available The printer does not have a magnetic stripe option. The card will be canceled. Remove magnetic stripe data from the card or use a printer that has a magnetic stripe option installed.
Page 85: 117: Reader Not Available
Press the U button on the printer, or click OK on the PC to clear the message. & T INTS To remove the reader request, you or your system administrator may need to clear a check box in the card production application. 118: Print ribbon type problem The printer cannot use the ribbon installed. The card will be canceled. Use ribbon designed for this printer. Press the U button on the printer, or click OK on the PC to clear the message. & T INTS Purchase ribbon from your dealer or authorized reseller.  Check the Datacard website for newer firmware that supports new ribbon types.  119: Print ribbon not supported The printer cannot use the ribbon installed. The card will be canceled. Press the U button on the printer, or click OK on the PC to clear the message. & T INTS Purchase ribbon from your dealer or authorized reseller.  Check the Datacard website for newer firmware that supports new ribbon types.  CD800 Card Printer User’s Guide...
Page 86: 120: User Paused The Printer
120: User paused the printer The printer was paused while printing. To complete the current card press the printer’s U button. On the PC, click OK to clear the message and complete the current card, or click Cancel to cancel the card. & T INTS If the user pressed the U button for several seconds, the card has been canceled.  If this message occurs often, ask your system administrator to set the button sensitivity to a  lower value. 121: Print ribbon not identified The printer cannot use the ribbon installed. The card will be canceled. Use ribbon designed for this printer. Press the U button on the printer, or click OK on the PC to clear the message. & T INTS Ask your dealer or authorized reseller for a replacement ribbon. 122: Magstripe format problem The magnetic stripe data sent does not match the format set in the printer. The card will be canceled. Press the User button on the printer, or click OK on the PC to clear the message. 123: Insert new card side 1 up Insert a new card in the printer with side 1 facing up.
Page 87: 149: Option Not Installed
Press the User button on the printer, or click OK on the PC to clear the message. & T INTS In the card format, don’t include references to hardware that cannot be accessed by the system. For more information, refer to your ID software documentation or ask your system administrator. 150: Print while unlocked The printer is unlocked. The card will be canceled. Make sure that all access doors are closed securely and locked. Click OK on the PC to clear the message. 151: Failed to lock An attempt to lock the printer failed. The card will be canceled. Make sure that all access doors are closed securely. Try locking the printer again. Click OK on the PC to clear the message. & T INTS Make sure that the reject tray is installed properly before locking the printer. 152: Insert new card side 2 up Turn a new card over end to end so side 2 is facing up. Insert the card in the printer. If the card is not immediately picked, press the printer’s U button or click OK. Click Cancel on the PC if you want to cancel the card. CD800 Card Printer User’s Guide...
Page 88: 153: Insert Same Card Side 2 Up
153: Insert same card side 2 up Take the card from the printer and turn it over end to end so side 2 is facing up. Insert the card in the printer. If the card is not immediately picked, press the printer’s U button or click OK. Click Cancel on the PC if you want to cancel the card. 170: Insert new card side 1 up Insert a new card in the printer with side 1 facing up. If the card is not immediately picked, press the printer’s U button or click OK. Click Cancel on the PC if you want to cancel the card. 171: Insert same card side 1 up Take the card from the printer and turn it over end to end so side 1 is facing up. Insert the card in the printer. If the card is not immediately picked, press the printer’s U button or click OK. Click Cancel on the PC if you want to cancel the card. 172: Insert cleaning card Insert cleaning card. If the card is not immediately picked, press the printer’s U button or click OK.
Page 89: Laminator Messages
196: Laminator error critical The laminator has encountered a critical error. The card will be canceled. Press the printer P button to power off the system. OWER Request service. The system must remain powered off. 197: Laminator entry card problem The card is not where it should be in the laminator. Open the laminator. Turn the knob to remove the card. Close the laminator. 198: L1 area card problem The card is not where it should be in the laminator. Open the laminator and remove the L1 supply cartridge. Turn the knob to remove the card. Replace the supply cartridge and close the laminator. 199: L2 area card problem The card is not where it should be in the laminator. Open the laminator and remove the L2 supply cartridge. Turn the knob to remove the card. Replace the supply cartridge and close the laminator. CD800 Card Printer User’s Guide...
Page 90: 200: Laminator Exit Card Problem
200: Laminator exit card problem The card is not where it should be in the laminator. Open the laminator. Turn the knob to remove the card. Close the laminator. 201: L1 supply problem The L1 supply is not moving properly. To try another card: Open the laminator and remove the L1 cartridge. Reposition, repair, or replace the supply and advance the repaired area one full turn. Replace the cartridge and close the laminator. 202: L1 supply out or missing The laminator does not have usable supplies. Open the laminator. Replace the supply. Close the laminator. 203: L1 supply type problem The laminator cannot use the supply installed. Use supplies designed for this laminator. 204: L1 supply not supported The laminator cannot use the supply installed. Use supplies designed for this laminator.
Page 91: 206: L2 Supply Problem
208: L2 supply type problem The laminator cannot use the supply installed. Use supplies designed for this laminator. 209: L2 supply not supported The laminator cannot use the supply installed. Use supplies designed for this laminator. 210: L2 supply not identified The laminator cannot use the supply installed. Use supplies designed for this laminator. 211: L1 heater problem The laminator has encountered a critical error. The card will be canceled. Press the printer P button to power off the system. OWER Request service. The system must remain powered off. 212: L2 heater problem The laminator has encountered a critical error. The card will be canceled. Press the printer P button to power off the system. OWER Request service. The system must remain powered off. CD800 Card Printer User’s Guide...
Page 92: 213: L1 Heater Sensor Problem
213: L1 heater sensor problem The laminator has encountered a critical error. The card will be canceled. Press the printer P button to power off the system. OWER Request service. The system must remain powered off. 214: L2 heater sensor problem The laminator has encountered a critical error. The card will be canceled. Press the printer P button to power off the system. OWER Request service. The system must remain powered off. 215: L1 heater roller problem The laminator has encountered a critical error. The card will be canceled. Press the printer P button to power off the system. OWER Request service. The system must remain powered off. 216: L2 heater roller problem The laminator has encountered a critical error. The card will be canceled. Press the printer P button to power off the system. OWER Request service. The system must remain powered off. 217: Debow problem The laminator has encountered an error in the debow area. ...
Page 93: 219: Impresser Sensor Problem
button to power off the system. OWER Request service. The system must remain powered off. 220: Impresser heater problem The laminator has encountered a critical error. The card will be canceled. Press the printer P button to power off the system. OWER Request service. The system must remain powered off. 221: Bar code scanner problem The bar code scanner cannot read the bar code on the overlay. This can indicate a scanner problem, an unreadable bar code, or an incorrect L1 cartridge. Try the card again. If the problem occurs again, request service. 222: Firmware version mismatch The printer and laminator firmware versions are not compatible. The system cannot laminate cards until the firmware has been updated. Update both the printer and laminator to the latest firmware versions. 223: Laminator system mismatch The printer and laminator are not compatible. The laminator is not supported by your printer model. Contact your service provider for the correct laminator model. CD800 Card Printer User’s Guide...
Page 94: Driver-Only Messages
Driver-Only Messages The following messages are issued by the Card Printer Driver and display on the PC that sent the card print job. These messages do not display on the printer LCD panel. 500: The printer is not available The computer cannot communicate with the printer. To complete the current card: Make sure that the printer is powered on and in the Ready state. Make sure the printer is connected to the computer using a USB or network cable, but not both. When the printer is ready, click OK. Click Cancel if you want to cancel the card 501: The printer connection was lost The computer lost communications with the printer during printing. The card will be canceled. Make sure the printer is powered on. Make sure the printer connection to the computer is secure. Click OK to clear the message. 502: The card data is missing or is not usable The printer driver has detected invalid or missing data. The card will be canceled. Make sure the data being sent is formatted properly and matches the options and settings in the printer. Click OK to clear the message. 504: The card data is missing or is not usable The printer driver has detected invalid or missing data. The card will be canceled. ...
Page 95: 505: Usb Communication Issue
507: The printer is unlocked The printer must be locked to print. To complete the current card make sure that all access doors are closed securely and locked. Click OK to clear the message, or click Cancel to cancel the card. 508: The printer is shutting down The printer is shutting down or resetting. The card will be canceled. When printer is powered back on, try again. Click OK to clear the message. 509: The printer is offline or suspended The printer must be online to print. To complete the current card press the printer’s U button until the printer returns to the Ready state. Click OK to clear the message, or click Cancel to cancel the card. 510: The printer is unlocked The printer must be locked to resume printing. Make sure that all access doors are closed securely and locked. Click OK to clear the message, or click Cancel to cancel the card. CD800 Card Printer User’s Guide...
Page 96: Driver Sdk Messages
Driver SDK Messages The following messages are issued when you use the Card Printer Driver Software Development Kit (SDK) to define your card printing. The messages are returned by the SDK to the application that sent the print job. These messages do not display on the printer LCD panel or on the PC that sent the job. The messages returned to the SDK are determined by the printer model and the options installed on the printer. The following messages may not apply to all printers. 511: Cannot lock or unlock the printer. Locks are not installed. Severity: Critical 512: Cannot lock or unlock the printer. The password is incorrect or invalid. Severity: Critical 513: Cannot lock or unlock the printer. The printer is busy. Severity: Notice 514: Cannot lock or unlock the printer.
Page 97: Appendix A: Clm Laminator
Appendix A: CLM Laminator This appendix provides information about the optional CLM laminator that you can add to your system at the time of purchase or later, as a field upgrade. About the Laminator System A laminator system consists of a CD series card printer and a CLM laminator. The system can print cards and apply an overlay material on the front and back of the card for increased durability and security. Using an overlay material with holographic or other transparent images also improves the security of the card. These materials are tamper evident, making it difficult to reproduce or modify a card. Your laminator may look different from the one shown in the illustrations, based on the options installed. The information described in this appendix applies to all CLM laminators. Printer Laminator CD800 Card Printer User’s Guide...
Page 98: Outside The Laminator
Outside the Laminator Use the following information to become familiar with the laminator. Laminator Back and Left Side Printer Mounting Card Entry Pins Area Laminator Status Light Printer Mounting Pin Reject Card Tray Printer Mounting Lock Laminator Power Connection Printer Mounting Pins The pins align the printer with the laminator. Printer Mounting Lock The lock secures the printer to the laminator. Laminator Status Light The light shows the status of the laminator. Refer to “Laminator Status Light” on page A‐3. Card Entry Area The card entry area receives the card from the printer and places it into position for laminating. Reject Card Tray Unfinished cards or cards not processed properly are placed in the reject card tray. Laminator Power The power connection provides a plug‐in connector for the Connection laminator power supply.
Page 99: Laminator Status Light
Solid green Ready Blinking green Busy Solid blue Idle/Sleeping Blinking blue Heating Blinking red Error Laminator Front and Right Side Impresser (if installed) Laminator Access Door Lock Card Output Laminator Access Hopper Door Card Output Hopper The card output hopper holds up to 100 completed cards. Laminator Access Door The access door provides access to the laminator supplies. Laminator Access Door The optional lock provides secure access to the laminator. Lock Note: If the laminator has a lock, the printer also must have a lock. Impresser The optional impresser is located inside the laminator just before the card exit slot. CD800 Card Printer User’s Guide...
Page 100: Inside The Laminator
Inside the Laminator The CLM laminator has one standard laminator, in the L1 position, with an optional second laminator in the L2 position. The laminators apply topcoat or patch overlay material to the card. Topcoat is a continuous film and patch is a die‐cut polyester shape. Both laminators can apply either overlay type. Refer to “Laminator Overlay Materials” on page A‐6. Manual Advance Knobs Optional Bar Code Scanner L2 Laminator L2 Transport Laminator Access Door L1 Laminator Access Door Manual Advance Knobs The manual advance knobs move the card through the laminator to remove it from the system. Use the knobs to clear a card jam. L1 Laminator (green The L1 laminator cartridge holds the overlay material and cartridge) applies it to the card. L2 Laminator (orange The L2 laminator cartridge holds overlay material and applies cartridge) it to the card. The L2 laminator is optional. Optional Bar Code The bar code scanner reads a bar code printed on special Scanner serialized overlay material and matches it to the card identification information. Refer to “Serialized Overlay with Bar Code” on page A‐8. Laminator Access Door The access door provides access to the L1 and L2 laminators to load supplies or to clear a card jam. L2 Transport Access Door The L2 transport access door replaces the L2 laminator ...
Page 101: Laminator Configuration Label
If your system includes the optional second laminator (L2), make sure that the laminator cartridge is always installed even if the cartridge is not loaded with overlay material. If the cartridge is not in place, cards are not supported as they travel through the system and can fall into the bottom of the laminator. Laminator Configuration Label The laminator configuration label is located inside the laminator beneath the L2 cartridge. Open the laminator access door and remove the L2 laminator cartridge to see the label. If an L2 laminator is not installed, open the L2 transport access door to see the label. CD800 Card Printer User’s Guide...
Page 102: Laminator Setup
Laminator Setup The laminating system supports full‐color print ribbons that do not have a topcoat (T) panel, including YMCK and YMCK‐K ribbon. The topcoat or patch overlay applied by the laminators provides protection against wear and color fading, so the print ribbon topcoat panel is not needed. However, the DuraShield clear overlay requires that the ribbon topcoat be applied to the card first. The system also supports full‐color print ribbon with a front‐side ultraviolet (UV) fluorescing panel, YMCKF‐KT. The UV (F) panel is designed to create an optically variable image on the card. Refer to the printer’s Driver Guide for information about designing a card to use a UV ribbon. Laminator Overlay Materials The L1 and L2 laminators can apply either topcoat or patch material. Topcoat is a continuous film and patch is a die‐cut polyester shape. Topcoat Patch Patch overlays have a registration mark that is used by the printer to align the patch with the beginning of the card. The registration mark is a rectangular hole between the patches. Patches can cover the entire card, can have an opening for a smart card chip, or can cover the card under the magnetic stripe. If both L1 and L2 laminators are installed, each laminator can apply different overlay material. For example, you might apply a patch that covers the complete card on the front, and a patch sized for a magnetic stripe on the back. Complete Card Smart Card Magnetic Stripe CLM Laminator...
Page 103 Both patch and topcoat overlays can be clear or can have a transparent holographic image on them. The holographic materials are called holographic topcoat or holographic patch and can be ordered with a custom image. Clear Patch Clear Topcoat Random Holographic Patch Random Holographic Topcoat In addition, both holographic topcoat and holographic patch can be designed with a registered image that is located in the same position on each card. Registered holographic topcoat has a registration mark so that the image can be aligned with the card. Refer to the printer’s Installation and Administrator’s Guide for information about ordering overlay material. Registered Holographic Topcoat Registered Holographic Patch If you use a custom holographic overlay, make sure that you know the location of important card features, such as photos and logos. Do not place holographic images where they interfere with the appearance of photos or machine‐readable features. CD800 Card Printer User’s Guide...
Page 104: Serialized Overlay With Bar Code
Serialized Overlay with Bar Code Serialized overlay is a special patch that is designed to provide an additional level of security to your cards. The overlay includes a unique serialization code matched with a bar code. The optional bar code scanner in the laminator retrieves the unique value printed on each serialized overlay patch by reading the matching bar code printed on the lamination material next to the patch. This value is returned to your application, which can store the information in a file to provide a traceable identifier that links the patch applied to the card with the other data used to personalize the card. Registered Holographic Serialized Patch The bar code scanner is located inside the laminator in front of the L1 laminator cartridge. The serialized overlay is always loaded in the L1 cartridge. You must use the XPS Windows Driver Software Development Kit (SDK) to incorporate serialized overlay in your card production. Refer to the SDK Programmer’s Reference Guide for complete information. CLM Laminator...
Page 105: Load Laminator Overlay Material
Load Laminator Overlay Material Load the overlay material in one laminator cartridge at a time. The L1 (green) and L2 (orange) cartridges fit only in their assigned locations inside the laminator. They are not interchangeable. Unlock and open the laminator access door. Remove the L1 (green) laminator cartridge from the printer. Place the cartridge on a smooth level surface for loading. Push the release latch (a) and open the gate on the laminator cartridge (b). Remove both used spools from the cartridge (if present). CD800 Card Printer User’s Guide...
Page 106 Load the new roll of laminator overlay material. Put the blue supply spool on the blue supply spindle of the cartridge (c). The overlay supply roll can go on only one way and only fits on the correct spindle. Put the empty silver take‐up spool on the silver take‐up spindle (d). Turn the take‐up spool clockwise to remove slack from the material (e). The overlay material loads in an S‐shape. Make sure that the overlay material is between the guides on both the take‐up and supply sides of the cartridge. Close the laminator cartridge gate (f). Push it in until the latch clicks in place (g). Make sure that the overlay material is not pinched by the cartridge gate. Replace the loaded laminator cartridge in the printer. Remove the L2 (orange) cartridge, if installed, from the laminator. Repeat steps 3 through 7 to load the overlay onto the L2 cartridge. Close and lock the laminator access door. A-10 CLM Laminator...
Page 107: Card Design
If the printer has one laminator, you can apply the overlay material to one or both sides of  the card. If the printer has two laminators using different overlay materials, the quickest way to  process a card is to apply the overlay in L1 to the front of the card and the overlay in L2 to the back of the card. You can fine‐tune the settings that control the application of the overlay using Printer Manager. Refer to the printer’s Installation and Administrator’s Guide for information about using Printer Manager. Verify Setup After you set up the printer, print several test cards to determine how well the laminator applies material to the card. You can print test cards from the Card Printer Driver (refer to the printer’s Driver Guide), from the printer LCD panel (refer to “Print a Test Card” on page 20), or from Printer Manager (refer to the printer’s Installation and Administrator’s Guide). You may need to print multiple test cards to make sure that the overlay is positioned correctly. The card stock, the card design, and the printer’s environment all can affect the appearance of cards. When evaluating a card, make sure that: The overlays are being applied properly:  Each overlay is applied completely to the card.  The material adheres well to the edges of the card.  The overlay does not come off when the card is bent or twisted.  The card is debowed correctly.  The impression is positioned correctly and has the proper depth.  If you need to make adjustments to the laminator or overlay settings, refer to the “Printer Manager” section of the printer’s Installation and Administrator’s Guide. CD800 Card Printer User’s Guide A-11...
Page 108: Clear Laminator Card Jam
Clear Laminator Card Jam Open the laminator access door. Remove the L1 and L2 (if installed) laminator cartridges. Turn the manual advance knobs inside of the laminator until the card is accessible. Remove the card. Replace the laminator cartridges. Close the laminator access door. A-12 CLM Laminator...
Page 109: Clean The Laminator
Clean the Laminator Clean the laminator when at least one laminator cartridge is loaded with holographic overlay material and any of the following are true: Particles appear on the laminated cards.  Particles are visible inside the laminator.  For examples of problems that require laminator cleaning, refer to “Laminator Problems” on page 55. This procedure uses a double‐sided, sticky cleaning card that removes holographic overlay particles from the laminator. When you clean the CD system using a regular cleaning card, the card also moves into the laminator and cleans the laminator rollers, the card entry area, and the impresser exit rollers. This is sufficient if you are not using holographic overlay. Refer to “Run a Cleaning Card” on page Unlock the laminator access door and remove the L1 and L2 laminator cartridges. Remove printed cards from the output hopper, if necessary. CD800 Card Printer User’s Guide A-13...
Page 110 Remove the protective paper from both sides of the double‐sided, sticky laminator cleaning card and insert the card under the rollers of the card exit slot of the laminator. When it is in the correct location and pushed in far enough, the card stays in place. Use the LCD menu system to start the cleaning cycle. Begin when the printer displays Ready and the U button shows steady green. Press the U button. Suspended displays on line 1 of the LCD panel. Press E to enter the menu system. NTER Maintenance displays on line 2 of the LCD panel. Press E NTER to enter the Maintenance menu. Cleaning Card displays on line 2 of the LCD panel. Press to enter the Cleaning Card menu. NTER Printer displays on line 2 of the LCD panel. Press the down arrow. A-14 CLM Laminator...
Page 111 Laminator displays on line 2. Press E . NTER Start displays on line 2 of the LCD panel. Press E to start NTER the cleaning process. Insert cleaning card displays on the LCD panel. Press the button to start the cleaning cycle. The laminator pulls the cleaning card from the card exit slot into the laminator and moves it back and forth through the L1 and L2 cartridge areas, the card entry area, and the exit rollers several times. If the system has locks, the used card is ejected into the laminator reject tray. If the system does not have locks, the used card is ejected into the laminator output hopper. Inspect the laminator cartridges for particles. If particles are present: Retrieve the laminator cleaning card and use it to remove the particles of overlay material from the cartridges. If particles still remain on the cartridge and inside of the laminator, use a vacuum cleaner with a small plastic hose attachment to carefully remove the particles. Also clean any remaining particles from the output hopper. & T INTS If the cleaning card is not pulled into the laminator, the card is not in the correct position. The  cleaning card must be located under the rollers of the card exit slot inside the output hopper. At the end of the laminator cleaning cycle, the card can stick to the rollers in the output  hopper. Pull on the card to remove it. Discard the laminator cleaning card after one use.  Avoid contact with the heated roller, which contains sensitive electronic components.  If cleaning the laminator does not solve the problem, contact your service provider for  assistance. CD800 Card Printer User’s Guide A-15...
Page 112 A-16 CLM Laminator...

DataCard CD800 User Manual

Chapter 1: Introduction

About this Manual

Intended Audience

Technical Support

Chapter 2: About the Printer

About the CD800 Card Printer

Printer Components

Chapter 3: Using the System

How the Card Travels

Card Printer System Overview

Printer Controls

Retrieve the Printer's Network IP Address

Print a Test Card

Load and Replace Supplies

Chapter 4: Printing Cards

Before Starting to Print

Print Cards

Chapter 5: System Maintenance

Clean the Printer

Clean the Printhead

Run a Cleaning Card

Chapter 6: Troubleshooting

Locate a Problem Within the Card Production System

Locate a Problem with Basic Printer Functions

Installation Problems

Card Printer Driver Problems

Card Appearance

Magnetic Stripe Problems

Laminator Problems

Use Advanced Troubleshooting Tools

Card Jams

Messages and Conditions

Appendix A: CLM Laminator

About the Laminator System

Laminator Setup

Clear Laminator Card Jam

Clean the Laminator

Quick Links

Troubleshooting

Related Manuals for DataCard CD800

Summary of Contents for DataCard CD800

Table of Contents