Server Startup Problems - IBM System x3850 X6 Installation And Service Manual

Table 52. Symptoms and user actions for ServerGuide problems (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See Chapter 5, "Parts listing, System x3850 X6 and x3950 X6 Types 3837 and 3839," on page 205 to determine
which components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
Trained service technician.
Symptom
The ServerGuide program will
not start the operating-system
installation media.
The operating system cannot be
installed.

Server startup problems

Use this information to solve problems with booting your server after POST.
Table 53. Symptoms and user actions for server startup problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See Chapter 5, "Parts listing, System x3850 X6 and x3950 X6 Types 3837 and 3839," on page 205 to determine
which components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by (Trained service technician), that step must be performed only by a Trained
service technician.
Symptom
Server hangs during boot.
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System x3850 X6 and x3950 X6 Types 3837 and 3839: Installation and Service Guide
Action
Make sure that the operating-system media is supported by the ServerGuide
program. For a list of supported operating-system versions, go to
http://www.ibm.com/systems/management/serverguide/sub.html, click IBM
Service and Support Site, click the link for your ServerGuide version, and scroll
down to the list of supported Microsoft Windows operating systems.
1. Check the ServerProven list at http://www.ibm.com/systems/info/
x86servers/serverproven/compat/us/ to verify that the operating system is
supported.
2. Verify that the logical drive is properly defined and setup.
3. Make sure that the ServerGuide program can detect an installable partition.
4. Check the Retain Tips for related issues on IBM Support web site at
http://www.ibm.com/supportportal/.
Action
Look for the UEFI/Post code on the server LCD display panel and contact IBM
Support and provide this number for further assistance.