Table 53. Symptoms and user actions for server startup problems (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See Chapter 5, "Parts listing, System x3850 X6 and x3950 X6 Types 3837 and 3839," on page 205 to determine
which components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by (Trained service technician), that step must be performed only by a Trained
service technician.
Symptom
Software problems
Use this information to solve software problems.
Table 54. Symptoms and user actions for software problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See Chapter 5, "Parts listing, System x3850 X6 and x3950 X6 Types 3837 and 3839," on page 205 to determine
which components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a Trained
service technician.
Symptom
You suspect a software
problem.
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System x3850 X6 and x3950 X6 Types 3837 and 3839: Installation and Service Guide
Action
Action
1. To determine if a software problem exist, verify the following:
a. If a new hardware, software, firmware or device driver has been installed
or updated, verify that it is supported on the server by checking the
ServerProven list at http://www.ibm.com/systems/info/x86servers/
serverproven/compat/us/.
2. If you received any error messages when using the software, see the
information that comes with the software for a description of the messages and
suggested solutions to the problem.
3. Check the operating system logs for any events related to your software and
attempt to resolve them.
4. Contact your software provider for additional problem resolution.
5. Contact the software vendor.