Hypervisor Problems; Intermittent Problems - IBM System x3850 X6 Installation And Service Manual

Hypervisor problems

Use this information to solve hypervisor problems.
Table 41. Symptoms and user actions for hypervisor problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See Chapter 5, "Parts listing, System x3850 X6 and x3950 X6 Types 3837 and 3839," on page 205 to determine
which components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a Trained
service technician.
Symptom
If an optional embedded
hypervisor flash device is not
listed in the expected boot
order, does not appear in the
list of boot devices, or a similar
problem has occurred.

Intermittent problems

Use this information to solve server intermittent problems.
Table 42. Symptoms and user actions for intermittent problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See Chapter 5, "Parts listing, System x3850 X6 and x3950 X6 Types 3837 and 3839," on page 205 to determine
which components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a Trained
service technician.
Symptom
Intermittent external device
problems
Intermittent KVM problems
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System x3850 X6 and x3950 X6 Types 3837 and 3839: Installation and Service Guide
Action
1. Make sure that the optional embedded hypervisor flash device is selected on
the boot manager (<F12> Select Boot Device) at startup.
2. Make sure that the embedded hypervisor flash device is seated in the
connector correctly (see "Removing a USB embedded hypervisor flash device"
on page 245 and "Replacing a USB embedded hypervisor flash device" on
page 246).
3. See the documentation that comes with the optional embedded hypervisor
flash device for setup and configuration information.
4. Make sure that other software works on the server.
Action
1. Make sure that the correct device drivers are installed. See the manufacturer's
website for documentation.
2. For a USB device, complete the following steps:
a. Make sure that the device is configured correctly (see "Using the Setup
utility" on page 126).
b. Connect the device to another port. If using a USB hub, remove the hub
and connect the device directly to the server. Make sure that the device is
configured correctly for the port (see "Using the Setup utility" on page
126).
1. For video, complete the following steps:
a. Make sure that all cables and the console breakout cable are properly
connected and secure.
b. Make sure that the monitor is working properly by testing it on another
server.
c. Test the console breakout cable on a working server to ensure that it is
operating properly. Replace the console breakout cable if it is defective.