Serverguide Problems - IBM System x3850 X6 Installation And Service Manual

Table 51. Symptoms and user actions for serial device problems (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See Chapter 5, "Parts listing, System x3850 X6 and x3950 X6 Types 3837 and 3839," on page 205 to determine
which components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a Trained
service technician.
Symptom
A serial device does not work.

ServerGuide problems

Use this information to solve ServerGuide problems.
Table 52. Symptoms and user actions for ServerGuide problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See Chapter 5, "Parts listing, System x3850 X6 and x3950 X6 Types 3837 and 3839," on page 205 to determine
which components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
Trained service technician.
Symptom
The ServerGuide Setup and
Installation DVD or bootable
device will not start.
The MegaRAID Storage
Manager program cannot detect
all installed drives, or the
operating system cannot be
installed.
The operating-system
installation program
continuously loops.
Action
1. Make sure that:
v The device is compatible with the server.
v The serial port is enabled and is assigned a unique address.
v The device is connected to the correct connector.
2. Reseat the following components:
a. Failing serial device
b. Serial cable
3. Replace the components listed in step 2 one at a time, in the order shown,
restarting the server each time.
4. Replace the standard I/O book.
Action
1. If the startup (boot) sequence settings have been changed, make sure that the
DVD drive or bootable device is first in the startup sequence.
2. Make sure that the server supports the ServerGuide program and has a
startable (bootable) DVD drive or bootable device. See the readme file that is
part of the ISO image at http://www.ibm.com/support/entry/portal/
docdisplay?lndocid=TOOL-CENTER.
3. Make sure that you burned the DVD or USB from an image (do not burn the
DVD or USB ISO file as a data disk)
1. Make sure that the hard disk drive is connected correctly.
2. Make sure that the SAS/SATA hard disk drive cables are securely connected.
3. Follow the steps in "newly installed hard disk drive" symptom actions on
page 1 on page 182
Make sure that you following the operating system installation guidelines.
Chapter 4. Troubleshooting
193