Keyboard, Mouse, Or Pointing-Device Problems - IBM System x3850 X6 Installation And Service Manual

Keyboard, mouse, or pointing-device problems

Use this information to solve keyboard, mouse, or pointing-device problems.
Table 43. Symptoms and user actions for keyboard, mouse, or pointing-device problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See Chapter 5, "Parts listing, System x3850 X6 and x3950 X6 Types 3837 and 3839," on page 205 to determine
which components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a Trained
service technician.
Symptom
All or some keys on the
keyboard do not work.
The mouse or pointing device
does not work.
Action
1. Make sure that:
v The keyboard cable is securely connected.
v The server and the monitor are turned on.
2. See http://www.ibm.com/systems/info/x86servers/serverproven/compat/
us/ for information about keyboard compatibility.
3. If you are using a USB keyboard and it is connected to a USB hub, disconnect
the keyboard from the hub and connect it directly to the server.
4. If you are using a USB keyboard and it is connected to a USB hub, disconnect
the keyboard from the hub and connect it directly to the server. If connected
directly to the server, try another port. If the keyboard works, replace the USB
hub.
5. Replace the keyboard.
1. See http://www.ibm.com/systems/info/x86servers/serverproven/compat/
us/ for information about mouse compatibility.
2. Make sure that:
v The mouse or pointing-device cable is securely connected to the server.
v The mouse or pointing-device device drivers are installed correctly.
v The server and the monitor are turned on.
v The mouse option is enabled in the Setup utility (see "Starting the Setup
utility" on page 126).
3. If your mouse is connected to a USB hub, disconnect the mouse from the hub
and connect it directly to the server. If it is connected to the server, try another
port. If the mouse works, replace the USB hub.
4. Replace the mouse or pointing device.
Chapter 4. Troubleshooting
185