Serverguide Startup Problems; Troubleshooting Charts - IBM eServer 330 xSeries Installation Manual

ServerGuide startup problems

Look for the symptom in the left column of the chart. Probable solutions to the
problem are in the right column.
Table 4. ServerGuide startup problems.
Setup
Setup and Installation
CD will not start.
ServeRAID program
cannot view all installed
drives - or - cannot
install NOS.
The Operating System
Installation program
continuously loops.
ServerGuide will not
start your NOS CD.
Cannot install NOS -
option is grayed out.
System Updates and
Applications CD gets
"time out" or "Unknown
host" errors

Troubleshooting charts

You can use the troubleshooting charts in this section to find solutions to problems
that have definite symptoms.
Attention: If diagnostic error messages appear that are not listed in the following
tables, make sure that your server has the latest levels of BIOS, ServeRAID, and
diagnostics microcode installed.
Look for the symptom in the left column of the chart. Instructions and probable
solutions to the problem are in the right column. If you have just added new software
or a new option and your server is not working, do the following before using the
troubleshooting charts:
•
•
•
34
IBM® xSeries 330: Installation Guide
• Ensure that the system is a supported server with a startable (bootable) CD-ROM drive.
• If the startup (boot) sequence settings have been altered, be sure the CD-ROM is first in
the boot sequence.
• Ensure that there are no duplicate SCSI IDs or IRQ assignments.
• Ensure that the hard disk drive is connected properly.
Free up more space on the hard disk drive.
Ensure that the NOS CD you have is supported by ServerGuide. See the Setup and
Installation CD label for a list of NOS versions supported.
Either there is no logical drive defined (ServeRAID systems) or the ServerGuide system
partition is not present. Run the server guide setup and configuration program and ensure
that setup is complete
Ensure that you have direct access to the Internet through FTP.
Remove the software or device that you just added.
Run the diagnostic tests to determine if your server is running correctly.
Reinstall the new software or new device.
Suggested action