Serverguide Startup Problems - IBM eServer 220 xSeries Installation Manual

ServerGuide startup problems

Setup
Setup and Installation CD
will not start.
ServeRAID program
cannot view all installed
drives - or - cannot
install NOS.
The Operating System
Installation program
continuously loops.
ServerGuide will not
start your NOS CD.
Cannot install NOS -
option is grayed out.
System Updates and
Applications CD
Get "time out" or
"Unknown host" errors
44
IBM® xSeries 220: Installation Guide
Look for the symptom in the left column of the chart. Probable solutions to the
problem are in the right column.
• Ensure that the system is a supported server with a startable (bootable) CD-ROM
drive.
• If the startup (boot) sequence settings have been altered, ensure that the CD-ROM is
first in the boot sequence.
• If more than one CD-ROM drive is installed, ensure that only one drive is set as the
primary drive. Start the CD from the primary drive.
• Ensure that there are no duplicate SCSI IDs or IRQ assignments.
• Ensure that the hard disk drive is connected properly.
Free up more space on the hard disk drive.
Ensure that the NOS CD you have is supported by ServerGuide. See the Setup and Installation
CD label for a list of NOS versions supported.
Ensure that the NOS is supported on your server. If the NOS is supported, either there is no
logical drive defined (ServeRAID systems) or the ServerGuide System Partition is not
present. Run the ServerGuide setup and configuration program, and ensure that setup is
complete.
Be sure you have access to the Internet through FTP directly.
Suggested action
Suggested action