Severe Problems - Polycom VSX 7000 Administrator's Manual

VSX 7000 Series Administrator's Guide

Severe Problems

Symptom
Error message occurs when
placing a call.
98
Cause
H.320 (ISDN) call: The first line did not
connect. The system cannot make a
call if the first line does not connect.
H.320 (ISDN) call: The ISDN switch
type is not configured correctly on the
VSX system.
H.323 (IP) call: The system is not
connected to the LAN.
H.323 (IP) call: The far site is not
connected.
H.323 (IP) call: The system is not
configured correctly for the network.
H.323 (IP) call: The IP
Gateway/Gatekeeper is not operating
or is not configured correctly.
Solution
Be sure you are calling the correct
number. The number may need to
include:
• a digit for an outside line
• a long distance access code
• an international access code
• a country code
• an area code or city code
Check that all network cables are properly
connected.
Power off the system, wait five seconds,
and power on the system. Then wait about
two minutes to allow the ISDN lines to
resynchronize.
Ask the person at the far end to call your
system.
Check the ISDN configuration and verify
with your ISDN network service provider
that the system is configured correctly.
Verify that the LAN cable is connected
properly.
Replace the LAN cable.
Use the PING test (System >
Diagnostics > Network > PING) to
determine whether the far site is
accessible to your system. If the test fails,
the far site system is unavailable.
Check your IP configuration.
Contact your network administrator.
www.polycom.com/videodocumentation