General Troubleshooting; Critical Problems - Polycom VSX 7000 Administrator's Manual

VSX 7000 Series Administrator's Guide

General Troubleshooting

Critical Problems

Symptom
System does not respond in
any way.
System starts in the
Software Update screen.
96
This section presents problems, likely causes, and corrective actions. Problems are
presented as follows:
Critical problems – prevent use of the system or access to common functions.
Severe problems – prevent you from making calls successfully.
Minor issues – detract from the user experience.
Cause
The power switch is in the OFF
position.
The system is not connected to a
power source.
The power outlet is not active.
The subwoofer's power supply is not
operating properly.
System software is corrupt or not
loaded properly.
Solution
Turn on the power switch.
Make sure all cables are connected
correctly. Make sure that the system is
connected to the subwoofer and that the
subwoofer is connected to a power outlet.
The power for the system is supplied by
the subwoofer, so it must be connected in
order for the system to work.
Check the power outlet by disconnecting
the subwoofer's power cord and plugging
in a lamp, radio, or other small appliance.
If it does not operate, connect the
subwoofer to a different outlet.
Check the power outlet by disconnecting
the subwoofer's power cord and plugging
in a lamp, radio, or other small appliance.
If it operates, the problem is in the
subwoofer or the system. Call Polycom
Technical Support and arrange to return
the system components for service.
Load system software from your PC. For
instructions on how to do this, refer to
Keeping your Software Current on
page 49 or consult your network
equipment provider.
www.polycom.com/videodocumentation