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Polycom VSX Series Administrator's Manual

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Administrator's Guide
for the VSX Series
Version 8.5
May, 2006 Edition
3725-20235-010/A
VSX Version 8.5

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Summary of Contents for Polycom VSX Series

  • Page 1 Administrator’s Guide for the VSX Series Version 8.5 May, 2006 Edition 3725-20235-010/A VSX Version 8.5...
  • Page 2 As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.

  • Page 3: About This Guide

    About This Guide The Administrator’s Guide for the VSX Series is for administrators who need to configure, customize, manage, and troubleshoot VSX™ systems. The guide covers the VSX 3000, VSX 3000A, VSX 5000, VSX 6000, VSX 6000A, VSX 7000, VSX 7000s, VSX 7000e, and VSX 8000 systems.
  • Page 4 Administrator’s Guide for the VSX Series...

  • Page 5: Table Of Contents

    Contents 1 Introducing the VSX Series ......1-1 VSX Models ..............1-1 VSX 3000 and VSX 3000A Desktop Systems .
  • Page 6 Connecting Polycom Microphones to Set-Top or Component Systems ... . 2-20 Placing Polycom Microphones to Send Stereo from Your Site ....2-22 Connecting a SoundStation VTX 1000 to a Set-top or Component System .
  • Page 7 Configuring StereoSurround Settings ........4-25 Configuring VSX Systems for a Polycom Vortex Mixer ......4-26 Configuring Microphones Connected to Audio Inputs .
  • Page 8 Administrator’s Guide for the VSX Series Setting the Room and Remote Access Passwords ......4-32 Screens that Require the Room Password for Access .
  • Page 9 Viewing the Management Servers List ........5-7 Requiring an Account Number for Calls .
  • Page 10 Administrator’s Guide for the VSX Series Regulatory Notices ....Regulatory Notices-1 Index ........Index-1...

  • Page 11: Introducing The Vsx Series

    VSX Models This section describes the standard components that come with the VSX Series systems. For technical specifications and detailed descriptions of features available for VSX models, please refer to the product literature available at www.polycom.com.

  • Page 12: Vsx 3000 And Vsx 3000A Desktop Systems

    Administrator’s Guide for the VSX Series VSX 3000 and VSX 3000A Desktop Systems Two models of VSX 3000 and VSX 3000A are available — IP only, and IP with ISDN. Name Component VSX 3000 VSX 3000A Remote Control LAN cable...

  • Page 13: Vsx 5000 Set-Top System

    Conference link cable Hardware kit Power supply Documentation Introducing the VSX Series Description The VSX 5000 is a compact, entry-level system with an all-electronic, built-in camera. The microphone provides audio input to the system. The remote control is designed to make it easy to set up and operate the system —...

  • Page 14: Vsx 6000 And Vsx 6000A Set-Top Systems

    Administrator’s Guide for the VSX Series VSX 6000 and VSX 6000A Set-top Systems The VSX 6000 and VSX 6000A systems include the following components. Name Component VSX 6000 VSX 6000A Microphone Remote Control LAN cable Combination audio/video cable Conference link...

  • Page 15: Vsx 7000 And Vsx 7000S Set-Top Systems

    LAN cable S-Video cable Conference link cable Hardware kit Documentation Introducing the VSX Series Description The VSX 7000 and VSX 7000s systems provide cutting-edge video conferencing technology for IP and other networks. The subwoofer provides additional depth to the sound, creating a high-quality sonic space comparable to a home theater system.

  • Page 16: Vsx 7000E Component System

    Administrator’s Guide for the VSX Series VSX 7000e Component System The VSX 7000e includes the following components. Name Component VSX 7000e S-Video cables Audio cable LAN cable Telephone cable Power cord Remote Control Hardware kit Rack-mount brackets and screws 1 - 6...
  • Page 17 Use the DB-15 to DB-9 adapter to connect a camera control cable to one of the VSX 7000e system’s RS-232 ports. • Read Me First • Setting Up the VSX 7000e System • VSX Documentation Library on CD Introducing the VSX Series 1 - 7...

  • Page 18: Vsx 8000 Component System

    Administrator’s Guide for the VSX Series VSX 8000 Component System The VSX 8000 system includes the following components. Name Component VSX 8000 S-Video cable S-Video adapters Audio cable LAN cable Telephone cable Power cord Remote Control Hardware kit Rack-mount brackets and...

  • Page 19: Key Features

    Best for low bandwidth calls — The H.264 standard provides consistent, high quality video at data rates up to 768kbps. Best for high bandwidth calls — Polycom’s own standards-based Pro-Motion™ H.263 50/60 fields per second video provides television-like quality for all VSX systems. In addition, the VSX 8000 supports Pro-Motion H.264 for the highest quality video available at date rates from...

  • Page 20: Industry-Leading Audio Quality

    This feature enhances intelligibility by giving conference participants a better spatial understanding of far site rooms. Integrated voice and video solution — Integrate the Polycom Vortex® audio mixer with VSX set-top or component systems for custom-designed integrated room audio systems that ensure the highest quality audio in all VSX system video calls.

  • Page 21: Enhanced User Experience

    Easy configuration wizard — The system setup wizard detects your network connections and guides you through configuring the system to work on an IP network or an ISDN. Introducing the VSX Series 1 - 11...

  • Page 22: Security

    Administrator’s Guide for the VSX Series Security • • • • • • Remote Management • • • • • • • 1 - 12 Use AES encryption — Enable the AES encryption option to automatically encrypt calls to other AES-capable systems, without external encryption equipment.

  • Page 23: Setting Up Your System Hardware

    A printed copy of the system setup sheet is provided with each VSX system. PDF versions of the system setup sheets are available at www.polycom.com/videodocumentation. System Back Panel Views These illustrations identify the systems’ back panel connectors.

  • Page 24: Vsx 5000 Back Panel

    Administrator’s Guide for the VSX Series VSX 5000 Back Panel Conference link For Polycom microphone, SoundStation VTX 1000, or Visual Concert VSX RS-232 serial port For RS-232 device Power connector For power supply LAN port For IP or SIP calls,...

  • Page 25: Vsx 6000 Back Panel

    Additional display connector For additional display adapter to connect a monitor or projector Power connector For power supply Conference link For Polycom microphone, SoundStation VTX 1000, or LAN port Visual Concert VSX For IP or SIP calls, People+Content IP, and VSX Web...

  • Page 26: Vsx 6000A Back Panel

    Administrator’s Guide for the VSX Series VSX 6000A Back Panel Conference link For Polycom microphone, SoundStation VTX 1000, or Visual Concert VSX RS-232 serial port For RS-232 device Power connector For power supply LAN port For IP or SIP calls,...

  • Page 27: Vsx 7000 Back Panel

    Power connector For subwoofer (houses power supply and optional network interface module) Conference link For Polycom microphone, SoundStation VTX 1000, or Visual Concert VSX 0101 LAN port For IP or SIP calls, People+Content IP, and VSX Web...

  • Page 28: Vsx 7000S Back Panel

    Administrator’s Guide for the VSX Series VSX 7000s Back Panel Conference link For Polycom microphone, SoundStation VTX 1000, or Visual Concert VSX RS-232 serial port For touch panel, second camera control, or other RS-232 device Power connector For subwoofer (houses power...

  • Page 29: Vsx 7000E Back Panel

    For ImageShare II or computer VGA output Power connector For power cord 90-250VAC 50/60Hz 4A PC CARD VGA 2 Conference link For Polycom microphone or SoundStation VTX 1000 LAN port For IP or SIP calls, People+Content IP, and VSX Web...

  • Page 30: Vsx 8000 Back Panel

    Administrator’s Guide for the VSX Series VSX 8000 Back Panel VCR/DVD input to system For VCR/DVD to play content into calls IR sensor input to system Balanced audio For external input to system IR sensor For mixer or powered microphones...

  • Page 31: Positioning The System

    Positioning the System Position the system so that the camera does not face toward a window or other source of bright light. Place the camera and display together so that people at your site face the camera when they face the far site display. Positioning Desktop Systems The VSX 3000 and VSX 3000A systems are personal video conferencing systems for the desktop.

  • Page 32: Positioning Set-Top Systems

    Administrator’s Guide for the VSX Series If you need to place the system face-down to connect the cables, make sure that the camera does not touch the work surface. The weight of the system can damage the camera mount. Positioning Set-top Systems The VSX 5000, VSX 6000, VSX 6000A, VSX 7000, and VSX 7000s systems are designed to be placed on top of a monitor.

  • Page 33: Positioning Component Systems

    Make IP or SIP calls Use the Global Directory Server Use VSX Web or People+Content IP Update system software using the Polycom Softupdate program System Back Panel Setting Up Your System Hardware Views. The setup sheet for...

  • Page 34: Connecting To Other Networks

    Administrator’s Guide for the VSX Series Connecting to Other Networks The following network interface modules are available with some VSX systems: • • • The table below shows the network interfaces available for each model. VSX 3000 VSX 3000A VSX 5000...

  • Page 35: Connecting Desktop Systems To The Isdn Bri Network

    Connecting Desktop Systems to the ISDN BRI Network The VSX 3000 and VSX 3000A desktop systems are available with or without the built-in Quad BRI network interface. The setup sheet for the IP with ISDN system shows how to connect it to a BRI network. If you purchased the VSX 3000 or VSX 3000A system with IP and ISDN, you will need: •...

  • Page 36: Connecting Set-Top And Component Systems To Isdn Or Other Networks

    Administrator’s Guide for the VSX Series Connecting Set-top and Component Systems to ISDN or Other Networks If you received a network interface module with your system, you may find it convenient to install it before positioning the system. Refer to the setup sheet that you received with the network interface module.

  • Page 37: Connecting Cameras

    VSX 8000 system provides the S-video signal to the main camera through BNC connectors. Refer to the release notes for a list of supported PTZ cameras. You can configure a VSX 7000e or VSX 8000 system with a Polycom PowerCam Plus to track to the speaker’s voice or to camera presets.

  • Page 38: Using A Desktop System As The Monitor For A Computer

    Administrator’s Guide for the VSX Series Points to note about automatic camera tracking with the PowerCam Plus camera: • • • • • Using a Desktop System as the Monitor for a Computer You can use the VSX 3000 or VSX 3000A system as a high-resolution XGA display for your computer, as shown on the system setup sheet.

  • Page 39: Connecting Monitors And Projectors

    Connecting Monitors and Projectors If you have a set-top or component system, you need to connect a monitor to the system to see the people at the far site. Refer to your system’s setup sheet for connection details. The following table shows the different ways you can connect monitors to a VSX system.

  • Page 40: Vga Monitor Or Projector

    Administrator’s Guide for the VSX Series VGA Monitor or Projector The set-top systems provide a VGA output for a computer monitor or projector. If you have a VSX 6000 or VSX 7000 system, you need an additional display adapter to connect a VGA monitor or projector.

  • Page 41: Connecting Microphones Or A Soundstation Vtx 1000

    SoundStation VTX 1000 conference phone so that your site can send audio. About Polycom Microphones and the SoundStation VTX 1000 Polycom microphones each contain three microphone elements for 360° coverage. The SoundStation VTX 1000 conference phone uses a similar design, and behaves the same way as a Polycom microphone.

  • Page 42: Connecting Polycom Microphones To Set-Top Or Component Systems

    SoundStation VTX 1000 conference phone to the system. Refer to your system’s setup sheet for connection details. You can use a Polycom microphone or a SoundStation VTX 1000 with the system, but the two may not be used together. You may place the microphones on the table, or you may mount them to the ceiling.
  • Page 43 The following diagram shows microphone connection options for VSX set-top systems. Any set-top or component system VSX 7000 or any component system VSX 7000 or any component system 50 ft (15 m) 2457-20910-050 or 30 ft (9 m) 2457-20910-001 The ferrite bead must be at the end connected to the system.

  • Page 44: Placing Polycom Microphones To Send Stereo From Your Site

    Administrator’s Guide for the VSX Series Placing Polycom Microphones to Send Stereo from Your Site The VSX 7000, VSX 7000s, and component VSX systems allow you to send stereo using any valid number of Polycom microphones. If you use a single microphone to send stereo, one microphone element picks up audio from the left side of the room, one picks up the right side of the room, and the third is not used.
  • Page 45 The following illustrations show microphone placement for different room layouts. One Microphone Round Table Square Table Long Table Wide Table Place microphones so that: • The logo on each microphone points toward the monitor. • The microphone closest to the monitor is parallel with, or in front of, the person nearest the monitor.

  • Page 46: Connecting A Soundstation Vtx 1000 To A Set-Top Or Component System

    Connecting a SoundStation VTX 1000 to a Set-top or Component System You can connect a SoundStation VTX 1000 conference phone in place of a Polycom microphone. In large rooms, you may also need to use the extension microphones provided with the SoundStation VTX 1000. Refer to your system’s setup sheet and the setup sheet provided with the...

  • Page 47: Placing A Soundstation Vtx 1000 Phone To Send Stereo From Your Site

    The SoundStation VTX 1000 contains three microphone elements, just as Polycom microphones do. When StereoSurround is enabled, one microphone element picks up audio from the left side of the room, one picks up the right side of the room, and the third is disabled, as shown in the following diagram.

  • Page 48: Connecting Powered Microphones Or A Mixer To A Vsx 8000

    VSX 8000 system through an audio mixer. The VSX 8000 is designed to work with Polycom Vortex mixers. For top performance, you need Vortex firmware 2.5.2 or later, Conference Composer™ version 2.7.0 or later, and VSX system software version 8.5 or later.

  • Page 49: Placing Speakers To Play Stereo From Far Sites

    Placing Speakers to Play Stereo from Far Sites The Polycom StereoSurround kit is designed for use with VSX systems. It includes two speakers and a subwoofer. If you do not choose to connect external speakers, you can use your monitor’s speakers to receive stereo.

  • Page 50: Connecting Content Sharing Equipment

    Administrator’s Guide for the VSX Series Place the speaker connected to the audio system’s right channel on the right side of the system, and the other speaker on the left side. For best results, place the speakers about 60° apart as seen from the center of the conference table.

  • Page 51: Connecting A Visual Concert Vsx To Set-Top Systems

    Connecting a Visual Concert VSX to Set-top Systems To show material from your computer, you may connect a Visual Concert VSX unit to any set-top system in the VSX series. Refer to Setting up the Visual Concert VSX for connection details.
  • Page 52 Administrator’s Guide for the VSX Series The following diagram shows supported cable configurations for connecting a Visual Concert VSX with one microphone or two microphones. VSX 5000 VSX 6000 VSX 6000A VSX 7000 VSX 7000s 50 ft (15 m) 2457-20910-050...

  • Page 53: Connecting An Imageshare Ii To Component Systems

    Connecting an ImageShare II to Component Systems To show material from your computer, you may connect an ImageShare II unit to any component system in the VSX series. The ImageShare II gives you control over whether others can see what is displayed on your computer.

  • Page 54: Connecting Control And Accessibility Equipment

    You can connect an AMX or Crestron control panel to the system’s RS-232 serial port as part of a custom room installation. You will need to program the control panel. Refer to the Integrator’s Reference Manual for the VSX Series for information about the API commands.

  • Page 55: Connecting Ir Sensors To Vsx 8000 Systems

    Connecting IR Sensors to VSX 8000 Systems The VSX 8000 system provides a connector for an external IR sensor. Refer to your system’s setup sheet for connection details. The VSX 8000 system is compatible with the following IR sensors: • •...

  • Page 56: Powering On Set-Top And Component Systems

    Administrator’s Guide for the VSX Series Powering On Set-top and Component Systems For set-top systems, the power switch is on the back panel. For component systems, the power switch is on the front. The indicator light in the switch provides this information: •...

  • Page 57: Configuring Network Use

    Before you begin configuring the network options, you must make sure your network is ready for video conferencing. To begin, refer to the Preparing Your Network for Collaboration document, available at www.polycom.com/videodocumentation. This document contains information you need to prepare your network, such as worksheets that will help you order ISDN.

  • Page 58: Network Connectivity Checklist

    Administrator’s Guide for the VSX Series Network Connectivity Checklist You will need this information to make and receive video calls at your site: If... Your system is using a static IP address Your network uses a gatekeeper Your system is behind a...

  • Page 59: Configuring With The Setup Wizard

    If Security Mode is enabled, the room password is required to access the Reset System screen. If you forget the room password while the system is in Security Mode, contact your Polycom distributor or Polycom Technical Support. You can run the setup wizard or view the configuration screens in either of these two ways.

  • Page 60: Configuring Lan Properties

    Administrator’s Guide for the VSX Series Configuring LAN Properties If your system is part of a LAN, use this section to configure the system to work with the LAN. To configure LAN properties: 1. Go to System > Admin Settings > LAN Properties.
  • Page 61 Note: Be sure that the device and the switch settings match. Typically, selecting Auto for both is sufficient. The LAN Speed setting for the VSX system and the switch must match. Polycom strongly recommends that you do not select Auto for either just the VSX system or just the switch;...

  • Page 62: Configuring Ip Network Support

    Administrator’s Guide for the VSX Series Configuring IP Network Support Use the following sections to configure the system so that users can place and receive video calls using IP on your LAN or WAN: • • • • • Specifying H.323 Settings If your network uses a gatekeeper, the system can automatically register its H.323 name and extension.

  • Page 63: Configuring The System To Use A Gatekeeper

    Configuring the System to Use a Gatekeeper A gatekeeper is a “network administrator” that supervises network traffic and manages functions such as bandwidth control and admission control. The gatekeeper also handles address translation, which allows users to make calls using static aliases instead of IP addresses that may change each day. To configure the system to use a gatekeeper: 1.
  • Page 64 3. If you chose to specify a gatekeeper, select Points to note about PathNavigator’s Conference on Demand feature: If your organization uses Polycom’s PathNavigator, you can use PathNavigator’s Conference on Demand feature to place multipoint calls with up to 10 sites.

  • Page 65: Configuring Integration With Avaya Networks

    • Answer back • DTMF tones for Avaya functions Refer to the Avaya documentation and Getting Started Guide for the VSX Series for information about these features. To use Avaya features, VSX systems must be configured as follows: • Avaya option key installed •...

  • Page 66: Configuring The System To Use A Gateway

    Administrator’s Guide for the VSX Series To configure the VSX system to use Avaya network features: Go to this screen: Gatekeeper System > Admin Settings > Network > IP > H.323 Settings > Next Call Preference System > Admin Settings > Network >...
  • Page 67 Setting Description Gateway Specifies the number type users enter to call this system: Number Type • Direct Inward Dial — Users enter an internal extension to call this system directly. Note: If you choose this setting, you must also register the number with the gatekeeper as an E.164 alias.

  • Page 68: Specifying Sip Settings

    Administrator’s Guide for the VSX Series Specifying SIP Settings If your network supports the Session Initiation Protocol (SIP), you can use SIP to connect IP calls. To specify SIP Settings: 1. Go to System > Admin Settings > Network > IP > SIP Settings.

  • Page 69: Integration With Microsoft Live Communications Server (Lcs)

    Polycom Video and Audio Error Concealment • Encryption • People and Content (H.239 and Polycom People+Content) • H.263 Pro-Motion Integration with Microsoft Live Communications Server (LCS) Integration with Microsoft LCS allows you to set up a list of LCS contacts, see if the contacts are online, and call them without knowing or remembering their addresses.

  • Page 70: Adding And Removing Microsoft Lcs Contacts

    Administrator’s Guide for the VSX Series To view the status of the current LCS registration, do one of the following: Adding and Removing Microsoft LCS Contacts To add or remove Microsoft LCS contacts that appear on the VSX system, you must use Microsoft Office Communicator or Windows Messenger.

  • Page 71: Specifying Quality Of Service

    MTU. If the network is burdened with unnecessary overhead, packets may be too small; increase the MTU. Allows the system to use PVEC (Polycom Video Error Concealment) if packet loss occurs. Allows the system to use Resource Reservation Setup Protocol (RSVP) to request that routers reserve bandwidth along an IP connection path.

  • Page 72: Configuring The System For Use With A Firewall Or Nat

    Administrator’s Guide for the VSX Series 3. Select Setting Dynamic Bandwidth Maximum Transmit Bandwidth Maximum Receive Bandwidth Configuring the System for Use with a Firewall or NAT A firewall protects an organization’s IP network by controlling data traffic from outside the network. Unless the firewall is designed to work with H.323 video conferencing equipment, you must configure the system and the firewall to allow video conferencing traffic to pass in and out of the network.
  • Page 73 Lets you choose whether to display this system’s public or in Global Directory private address in the global directory. Visit the Polycom Security Center at information. Systems deployed outside a firewall are potentially vulnerable to unauthorized access. You can also register to receive periodic email updates and advisories.

  • Page 74: H.460 Nat Firewall Traversal

    Administrator’s Guide for the VSX Series H.460 NAT Firewall Traversal You can configure VSX systems to use standards-based H.460.18 and H.460.19 firewall traversal, which allows video systems to more easily establish IP connections across firewalls. The following illustration shows how a service provider might provide H.460 firewall traversal between two enterprise locations.

  • Page 75: Configuring Isdn Support

    Configuring ISDN Support You can add one optional network interface module to the VSX 5000, VSX 7000, VSX 7000s, VSX 7000e, and VSX 8000 systems. This lets you extend the functionality of the systems so that you can: • • •...
  • Page 76 Administrator’s Guide for the VSX Series Setting ISDN Switch Protocol ISDN Voice Algorithm Auto BRI Configuration 3. Select Setting Area Code Directory Numbers Enable 4. If you have configured the ISDN switch protocol to be AT&T 5ESS 3 - 20 Description Specifies the protocol used by your network’s switch.

  • Page 77: Configuring The Pri Network Interface

    Configuring the PRI Network Interface To use the PRI network interface, you must configure the following: • • • Your ISDN service provider can tell you which protocol your network uses. If you later change the Country setting, the PRI switch protocols available may also change, and you may be prompted to configure a different PRI switch protocol.
  • Page 78 Administrator’s Guide for the VSX Series 3. Select Setting Line Signaling External CSU North America only Line Build Out PRI T1 only Switch Protocol ISDN Voice Algorithm 4. Select Setting Numbering Plan International Dialing Prefix Call-by-Call Number of ISDN Channels to Dial...
  • Page 79 To access PRI Information: 1. Go to System > Admin Settings > Network > ISDN. 2. Select three times to go to the ISDN PRI Info screen where you can view the following read-only information: Setting PRI Line Type Number of Active Channels D Channel Location Network Mode Clock Source...

  • Page 80: Configuring The Serial V.35/Rs-449/Rs-530 Network Interface

    Administrator’s Guide for the VSX Series Configuring the Serial V.35/RS-449/RS-530 Network Interface If you have a VSX 7000, VSX 7000s, VSX 7000e, or VSX 8000 system, the optional serial V.35/RS-449/RS-530 network interface allows you to connect to data communications equipment using a V.35, RS-449, or RS-530 serial interface.
  • Page 81 4. Select and configure these settings: Setting Description Lets you specify the signaling required by the external device connected to the system. Specify normal or inverted, as appropriate. In most cases, normal signaling is appropriate. If your system is connected to Ascend equipment, you may need to set CTS to Ignore.
  • Page 82 Administrator’s Guide for the VSX Series 5. Select Setting Crypto Resync Use RTS Signal for Resync Pulse Time Between Pulses (sec) Pulse Width (millisec) 6. Select Setting Enable Broadcast Mode Enable People+Content Video Format Video Protocol Audio Protocol Frame Rate...

  • Page 83: Configuring Telephony With The Soundstation Vtx 1000

    Configuring Telephony with the SoundStation VTX 1000 You can use a SoundStation VTX 1000 conference phone with set-top and component systems to place, add, or redial video calls, or to add video to audio calls. To take advantage of the latest integration features, the VSX system requires version 7.5 or later software and the SoundStation VTX 1000 requires...

  • Page 84: Configuring Call Preferences

    Administrator’s Guide for the VSX Series To configure the analog phone line (POTS line) for the VSX 7000e or VSX 8000 system: Go to this screen: Telephony System > Admin Settings > Network > Telephony Call Preference System > Admin Settings >...
  • Page 85 Phone an analog phone line. VSX 7000e Disable this setting to remove a SoundStation VTX 1000 VSX 8000 conference phone from the dialing order. Enable ISDN Allows users to choose whether to place IP-to-ISDN calls Gateway through a gateway. To make the enabled call types available on the Place a Call screen, you must enable the Call Quality setting described on page 4-48.

  • Page 86: Configuring Dialing Order Settings

    Administrator’s Guide for the VSX Series 2. Select Setting Preferred Speed for Placing Calls Maximum Speed for Receiving Calls 3. Select Configuring Dialing Order Settings If the call type on the home screen is set to a specific call type, the system does not attempt to place the call using a different call type, even if other types are listed in the Dialing Order.

  • Page 87: Configuring The Global Directory

    2. If you want to allow users to place ISDN-to-IP calls through a gateway Configuring the Global Directory If your organization uses the Polycom Global Management System™, you can configure your system to use the global directory. The global directory provides a list of other systems that are registered with the Global Directory Server and available for calls.

  • Page 88: Setting The Dialing Rules

    Specifies the group name used for global directory entries in the local directory. In the directory, entries from Global Directory Servers are listed in the Polycom GDS group. Description Specifies that calls to sites in the same area code must include the area code.

  • Page 89: Placing A Test Call

    2. Select Group. 3. Select Sample Sites and highlight a location. 4. Press You can also find a list of worldwide numbers that you can use to test your VSX system at www.polycom.com/videotest. If you have trouble making video calls: • •...

  • Page 90: Keeping Your Software Current

    Keeping your Software Current If you have Internet access and a software key, you can use the web-based Softupdate application to update the VSX Series software. If you do not have Internet access, your reseller can supply you with the VSX Series software update on CD-ROM.

  • Page 91: Customizing The Vsx System

    Customizing the VSX System Every organization has users with different needs. With a VSX system, you can design the video conferencing experience to meet the needs of everyone. You can customize the look and behavior of the system, and then build in the required access levels for your users, depending on how much or how little you want them to change system behaviors.

  • Page 92: Configuring Camera Settings And Video Quality Options

    Administrator’s Guide for the VSX Series Configuring Camera Settings and Video Quality Options The Cameras and Video Quality screens let you specify camera and video settings, as appropriate for the equipment you are using. To configure camera and video settings: 1.
  • Page 93 Setting Description VCR/DVD Audio Allows you to record a call using one VCR or DVD, while Out Always On playing recorded content into the call from a second VCR or DVD. VSX 7000s VSX 7000e Do not select this setting if you have only one VCR or DVD VSX 8000 player connected.

  • Page 94: Configuring Automatic Camera Tracking

    System > Admin Settings > General Settings > Serial Port Configuring Automatic Camera Tracking You can configure a VSX 7000e or VSX 8000 with a Polycom PowerCam Plus to track to the speaker’s voice or to camera presets. During a call, users can press Tracking, Automatic Camera Tracking to Presets, and Automatic Camera Tracking Off.

  • Page 95: Configuring Camera Presets

    Points to note about using automatic camera tracking: • You must have a VSX 7000e or VSX 8000 with a Polycom PowerCam Plus camera. • If you are using Polycom microphones, make sure they are properly connected and unmuted, and that the Enable Polycom Microphones and Echo Canceller settings are selected.

  • Page 96: Configuring Monitors

    Administrator’s Guide for the VSX Series 4. Press and hold a number to store the preset position. To delete all presets: 1. If a call is connected, press 2. Press 3. Press Configuring Monitors The VSX system allows you to customize displays to suit your room and equipment configuration, including choosing the monitor for presenting content.
  • Page 97 Setting Description Monitor 1 Specifies the monitor’s aspect ratio: VSX 5000 • 4:3 — Select if you are using a regular TV monitor. VSX 6000 • 16:9 — Select if you are using a wide-screen monitor. VSX 6000A Specifies the monitor’s format: VSX 7000 •...
  • Page 98 Administrator’s Guide for the VSX Series Setting Monitor 2 VSX 5000 VSX 6000 VSX 6000A VSX 7000 VSX 7000s VSX 7000e VSX 8000 Output upon Screen Saver Activation VSX 5000 VSX 6000 VSX 6000A VSX 7000 VSX 7000s VSX 7000e...
  • Page 99 Setting Description Zoom Video Specifies whether the video image is displayed full screen on a to Fit Screen wide-screen monitor. VSX 5000 If this setting is enabled, video is shown full screen with a portion VSX 6000 of the top and bottom clipped off. If this setting is disabled, video VSX 6000A is centered with black margins on each side.
  • Page 100 Administrator’s Guide for the VSX Series 3. Select Setting Monitor 1 VSX 5000 VSX 6000 VSX 6000A VSX 7000 VSX 7000s VSX 7000e VSX 8000 Monitor 2 VSX 5000 VSX 6000 VSX 6000A VSX 7000 VSX 7000s VSX 7000e VSX 8000...

  • Page 101: Using Dual Monitor Emulation

    Using Dual Monitor Emulation Dual Monitor Emulation is designed for rooms or offices with one monitor only. Users see both near and far sites on one monitor in two different views. During presentations, users see content and the near and far sites. What you see during a call can depend on factors such as the VSX system monitor configuration, the number of sites in the call, and whether content is being shared.

  • Page 102: Adjusting The Monitor's Color Balance, Sharpness, And Brightness

    Administrator’s Guide for the VSX Series Adjusting the Monitor’s Color Balance, Sharpness, and Brightness In most cases, the monitor you connect to your system may be set to a configuration that is appropriate for video conferencing applications. Depending on your environment and model of monitor, however, the video may exhibit one of these problems: •...

  • Page 103: Preventing Monitor Burn-In

    • • For information about ordering the People+Content IP option, Visual Concert VSX unit, ImageShare II device, or QSX system, please contact your Polycom distributor. Set Output upon Screen Saver Activation to Black. Use the monitor’s burn-in prevention features, if available.

  • Page 104: Configuring Content Display With People+Content Ip

    When you purchase this option, you receive a software activation key. This key allows you to enable People+Content IP on a VSX system. Download the People+Content IP software application from the Polycom Resource Center to the computer(s) that the presenter will use to show content.
  • Page 105 To enable People+Content IP on a VSX system: 1. On a computer, open a web browser and go to the Polycom Resource Center Video Downloads page at http://extranet.polycom.com. 2. Enter the license number you received when you purchased the People+Content IP option.

  • Page 106: Configuring Content Display With A Visual Concert Vsx Or Imageshare Ii

    Administrator’s Guide for the VSX Series Configuring Content Display with a Visual Concert VSX or ImageShare II Configure the content display for a set-top or component VSX system after connecting a Visual Concert VSX or ImageShare II unit as described in the...
  • Page 107 H.239 is supported by the far sites you will call. Note: If callers experience issues when sharing content with other Polycom systems, clear Enable H.239. To configure the content audio (VSX 7000e, VSX 8000): 1. Go to System > Admin Settings > Audio > Audio Settings.

  • Page 108: Configuring Vcr/Dvd Player Settings

    Administrator’s Guide for the VSX Series Configuring VCR/DVD Player Settings You can connect a VCR or DVD player to VSX systems. For information about connecting a VCR or DVD player, see the section page 2-28. Playing a Videotape or DVD All VSX systems can play a videotape or DVD during calls.
  • Page 109 (when available) regardless of who is talking. Configure these settings: Clear Enable Polycom StereoSurround. When StereoSurround is enabled on a VSX 6000 or VSX 7000, the system cannot record audio from a call.

  • Page 110: Designing Audio Behaviors

    Settings for microphones connected directly to the balanced audio inputs The Audio screen, where you choose Audio Settings or Stereo Settings, is not present on a VSX 3000 or VSX 3000A. It is available on a set-top or component system after you have enabled the Polycom StereoSurround option. Description Sets the volume level of the ring tone and user alert tones.
  • Page 111 Audio Mixer, echo cancellation is enabled on a line set for Audio Mixer, and stereo is enabled. Enable Polycom Specifies that Polycom StereoSurround is used for all calls. StereoSurround To send or receive stereo audio, make sure your VSX system is set up as described in...
  • Page 112 Lets you specify whether to use the system’s built-in echo canceller. Do not enable this option if you have connected a Polycom Vortex mixer. This option is not available on some systems when the line input type is set to VCR.
  • Page 113 Setting Description VCR/DVD In Level Sets the playback volume of the VCR/DVD player relative VSX 7000s to other audio from the system. VCR/DVD Out Level Sets the volume at which the call is recorded. VSX 7000s VCR/DVD Audio Allows you to record a call using one VCR or DVD, while Out Always On playing recorded content into the call from a second VCR VSX 7000s...
  • Page 114 Administrator’s Guide for the VSX Series Setting VCR/DVD Out Level VCR/DVD Audio Out Always On 7. Select Setting Master Audio Volume Midrange Speaker VSX 6000 VSX 6000A VSX 7000 VSX 7000s Subwoofer Speaker VSX 7000 VSX 7000s Subwoofer Level VSX 7000...

  • Page 115: Configuring Stereosurround Settings

    To send or receive stereo audio, make sure your VSX system equipment is set up as described in page to use Polycom StereoSurround, test the system configuration, and place a test call. If you are in a call with a far site that is sending audio in stereo mode, you can receive in stereo.

  • Page 116: Configuring Vsx Systems For A Polycom Vortex Mixer

    For example, it allows you to provide a microphone for each call participant in a boardroom. The VSX 8000 is designed to work with the Polycom Vortex mixer. For this configuration, you need Vortex firmware 2.5.2 or later, Conference Composer version 2.7.0 or later, and VSX system software version 7.5 or later.

  • Page 117: Configuring Microphones Connected To Audio Inputs

    Serial Ports System > Admin Settings > General Settings > Serial Ports Refer to the Polycom Vortex documentation for details on configuring the mixer. Configuring Microphones Connected to Audio Inputs In addition to the Polycom microphone or SoundStation VTX 1000 conference phone, you can connect other powered microphones directly to the system’s...

  • Page 118: Configuring Microphones Connected To Balanced Audio Inputs On A

    Configuring Microphones Connected to Balanced Audio Inputs on a VSX 8000 System In addition to the Polycom microphone or SoundStation VTX 1000 conference phone, you can connect other powered microphones directly to the VSX 8000 system’s balanced audio inputs.

  • Page 119: Configuring Rs-232 Equipment

    Closed Caption—Receives closed captions from a captioning service using a modem, or directly from a captioner’s computer via Telnet. • Vortex Mixer—Provides control signals to a Polycom Vortex mixer. • Pass Thru—Passes data to an RS-232 device connected to the serial port of the far-site system.

  • Page 120: Configuring For Use With A Modem

    Administrator’s Guide for the VSX Series For a list of all available API commands, refer to the Integrator’s Reference Manual for the VSX Series, available at www.polycom.com/videodocumentation. Configuring for Use with a Modem VSX systems that have a serial port can be configured to receive closed captions from a captioning service via modem.

  • Page 121: Designing The User Experience

    Designing the User Experience You can configure the following general system behaviors to accommodate the needs of your organization: • • • • • • • • • • Managing User Access to Settings and Features You can manage user access to settings and features by using passwords and by configuring the system to show only those options you want your users to see.

  • Page 122: Setting The Room And Remote Access Passwords

    You can set the room password to restrict who can configure system Admin Settings using the remote control. You can set the remote access password to restrict who can upgrade the VSX Series system software or perform other remote management from a computer.

  • Page 123: Screens That Require The Room Password For Access

    Screens that Require the Room Password for Access The following illustration shows which screens require the room password. Admin Settings Diagnostics** General Settings Network System Settings Home Screen Settings Security Location Serial Port* Options ISDN* V.35/RS-449/RS-530* Telephony Call Preference Recent Calls Letting Users Customize the Workspace You can allow users to change common user preferences by providing access to the User Settings screen.

  • Page 124: Limiting What Users Can Do With The System

    Administrator’s Guide for the VSX Series • • • • • • • • Limiting What Users Can Do With the System You can limit what you allow users to do with the system by configuring the following: • •...

  • Page 125: Setting Passwords And Security Options

    Setting Passwords and Security Options You can enter or change the system and meeting passwords as well as specify whether to allow remote access to the system. To set passwords and security options: 1. Go to System > Admin Settings > General Settings > Security. 2.

  • Page 126: Using Security Mode

    Administrator’s Guide for the VSX Series 3. Select Setting Enable Remote Access AES Encryption Allow Access to User Settings Allow Video Display on Web Web Access Port Using Security Mode You can configure VSX 3000A, VSX 5000, VSX 6000A, VSX 7000s, VSX 7000e, and VSX 8000 systems to use Security Mode, which provides secure access to the system.

  • Page 127: Enabling Aes Encryption

    Global Management System™ and ReadiManager™ SE200 are not compatible with VSX systems in Security Mode. Software images for version 8.5 and later are digitally signed by Polycom. To install an earlier version of system software, you must disable Security Mode.

  • Page 128: Configuring Call Settings

    Administrator’s Guide for the VSX Series Configuring Call Settings The Call Settings screens provide access to high-level options for the entire system. For convenience, some of the User Settings options are repeated on these screens. To configure call settings: 1. Go to System > Admin Settings > General Settings > System Settings >...

  • Page 129: Setting The Call Answering Mode

    If you have a VSX 3000 or VSX 3000A system that you are using as your computer monitor, Polycom recommends that you set up the system so that you have to answer calls manually. If you receive a call while using the system as a computer, you hear a ringing sound and you can switch to video to answer the call manually.

  • Page 130: Configuring Multipoint Calling

    The VSX 3000, VSX 3000A, VSX 7000, VSX 7000s, VSX 7000e, and VSX 8000 systems can have internal MCUs and can host multipoint calls. These systems can also use the Conference on Demand feature of Polycom’s Path Navigator for multipoint calling. The VSX 5000, VSX 6000, and VSX 6000A systems do not have an internal MCU.

  • Page 131: Configuring Multipoint Settings

    Configuring Multipoint Settings You can customize the way video is handled in multipoint calls to best support the types of calls your organization is making. To configure multipoint video: 1. Go to System > Admin Settings > Monitors > Multipoint Setup. 2.

  • Page 132: Multipoint Viewing Modes

    • • Configuring with PathNavigator’s Conference on Demand Feature If your organization uses Polycom’s PathNavigator, you can use PathNavigator’s Conference on Demand feature to place multipoint calls with up to 10 sites, including the site that places the call. In order to place calls using PathNavigator, you need to: •...

  • Page 133: Including More Than Three Other Sites In A Cascaded Call

    Points to note about PathNavigator’s Conference on Demand: • Once the call begins, users cannot add another site to the call — even if the site was in the call originally and is attempting to rejoin. Because of this, you cannot place cascaded multipoint calls through PathNavigator.

  • Page 134: Configuring Directory Settings

    Administrator’s Guide for the VSX Series Points to note about cascaded calls: • • • Configuring Directory Settings You can customize the behavior of the directory on the Directory screen. To configure system settings: 1. Go to System > Admin Settings > General Settings > System Settings >...

  • Page 135: Setting Date, Time, And Location

    Setting Date, Time, and Location You can update the system with regional settings, including the location-specific language and calling parameters. To set the date, time, and location: 1. Go to System > Admin Settings > General Settings > Location. 2. Configure these settings: Setting Country Language...
  • Page 136 Administrator’s Guide for the VSX Series 4. Select Setting Auto Adjust for Daylight Saving Time Time Zone Time Server 4 - 46 and configure these settings: Description Specifies the daylight savings time setting. When you enable this setting, the system clock automatically changes for daylight saving time.

  • Page 137: Customizing The Workspace Appearance

    Customizing the Workspace Appearance You can customize your VSX system workspace appearance to suit the users’ environment functionally and aesthetically. For example, by customizing the home screen to kiosk mode, users only have to select a site and press on the remote control to place a call. Designing the Home Screen Customize the system functionality according to your users’...
  • Page 138 Administrator’s Guide for the VSX Series To design the home screen: 1. Go to System > Admin Settings > General Settings > Home Screen 2. Configure these settings: Setting Dialing Display Contact List Call Quality H.323 Extension (E.164) Directory System...
  • Page 139 When selected, all calls can be viewed through VSX Web and downloaded as a .csv file. Note: If this setting is disabled, applications such as the Polycom Global Management System will not be able to retrieve Call Detail Report (CDR) records. Recent Calls Specifies whether to display the Recent Calls button on the home screen.

  • Page 140: Displaying Contacts On The Home Screen

    Administrator’s Guide for the VSX Series Displaying Contacts on the Home Screen Sites configured for speed dial are displayed on the home screen. You can also display them, along with any Microsoft LCS contacts, on the contact list home screen.

  • Page 141: Adding Screen Saver Text

    3. Enter the user name and administrator’s password, if a password has been established. 4. Click Admin Settings > General Settings > Home Screen Settings and enter. — Dialing Display— Set to Display marquee. — Enter Marquee Text — Type the text to display on the home screen. 5.

  • Page 142: Adding A Screen Saver Logo

    Administrator’s Guide for the VSX Series To configure a screen saver news feed: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, 3. Enter the user name and administrator’s password, if a password has 4.

  • Page 143: Changing System Appearance

    Changing System Appearance Different system appearance options are available, allowing you to coordinate the system interface with the meeting room décor. To change the system appearance: 1. Go to System > Admin Settings > General Settings > System Settings > Appearance.

  • Page 144: Using Customized Camera Names And Icons

    Administrator’s Guide for the VSX Series Using Customized Camera Names and Icons Customizing the way cameras appear on screen helps users select the correct camera input during a call. You can enter camera names and assign icons. You can choose camera icons from categories including Corporate, Education, Justice, Manufacturing, and Medical.

  • Page 145: Configuring Remote Control Behavior

    Configures the system to accept input from a programmable, non-Polycom remote control. In most cases the Polycom remote works as designed, even when this feature is enabled. However, try disabling this feature if you experience difficulty with the Polycom remote. For more information about VSX system IR codes, refer to the Integrator Reference Manual for the VSX Series.

  • Page 146: Configuring Streaming Calls

    Administrator’s Guide for the VSX Series Configuring Streaming Calls You can configure the system to allow users to stream audio and video from one to many viewers. Viewers watch the conference (people video only) from their computers, as the meeting is taking place. You can start streaming before or during a call.
  • Page 147 Setting Description Audio Port Specifies the fixed port used for audio. This can be changed if you need to go through a firewall. Video Port Specifies the fixed port used for video. This can be changed if you need to go through a firewall. IP Multicast Specifies the multicast address used for the stream.

  • Page 148: Configuring Closed Captioning

    Administrator’s Guide for the VSX Series Configuring Closed Captioning You can provide real-time text transcriptions or language translations of the video conference by displaying closed captions on your system. When you provide captions for a conference, the captioner uses a web browser to listen to the conference audio and enter the caption text in the system’s web...

  • Page 149: Providing Closed Captions For Conferences

    Providing Closed Captions for Conferences Captions may be provided in any language that uses the Latin alphabet. The captioner may enter caption text using one of the following methods: • • • • Via a Dial-Up Connection to the Systems’ RS-232 Serial Port Closed captioners can provide captions from inside the conference room, or from a remote location, via a dial-up connection to the serial port of the VSX system, as shown in the following diagram.

  • Page 150: Via The System's Serial Rs-232 Port

    Administrator’s Guide for the VSX Series 6. To stop sending closed captions, close the transcription application. Via the System’s Serial RS-232 Port Closed captioners can provide captions from inside the conference room, using equipment connected directly to the serial port of the VSX system, as shown in the following diagram.

  • Page 151: Via A Telnet Session

    To supply closed captions for a conference using VSX Web: 1. On a computer, open a web browser. 2. In the browser address line, enter the IP address of the system, for example, http://10.11.12.13 3. Go to Utilities > Closed Caption. 4.

  • Page 152: Helping Users Get Started

    • 4 - 62 Getting Started Guide for the VSX Series— This guide is for all users, from beginners to the more experienced. It covers meeting basics, different ways to place calls, how to use the remote control, and how to deliver presentations.

  • Page 153: Managing The System Remotely

    Managing the System Remotely You can configure, manage, and monitor the system from a computer using the system’s web interface, VSX Web. You can also use the Polycom Global Management System, SNMP, or the API commands. Your choice of management tool depends on your network environment: •...

  • Page 154: Monitoring A Room Or Call With Vsx Web

    Administrator’s Guide for the VSX Series To access the system using VSX Web: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, 3. Enter admin as the user name, and enter the remote access password, if You can use VSX Web to configure all of the system settings except the remote management settings.

  • Page 155: Creating A Localized System Name With Vsx Web

    To view a room or call: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, 3. Go to Utilities > Web Director. 4. Perform any of the following tasks: You can view near and far sites without opening Web Director by selecting Tools >...

  • Page 156: Implementing Basic Mode With Vsx Web

    • Passwords are not included when you store a profile. Polycom recommends using profiles only as a way to back up system settings. Attempting to edit a stored profile or upload it to more than one system on the network can result in instability or unexpected problems.

  • Page 157: Managing Directories With Vsx Web

    To store a profile: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, 3. Go to Utilities > Profile Center. 4. Click VSX —> PC to download the .csv file from the VSX system. 5.
  • Page 158 Administrator’s Guide for the VSX Series To download a VSX system directory to your computer: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, 3. Go to Utilities > Import/Export Directory.

  • Page 159: Configuring Global Services

    Configuring Global Services If your organization uses the Polycom Global Management System, you can configure, manage, and monitor the VSX system using the Global Management System server. Global Management System is a web-based client/server software tool that allows administrators to manage a network of video conferencing systems.

  • Page 160: Adding My Information

    Administrator’s Guide for the VSX Series For more information about account validation, please contact your Global Management System administrator. To require an account number for calls: 1. Go to System > Admin Settings > Global Services > Account 2. Specify whether to require an account number for placing calls and...

  • Page 161: Requesting Technical Support From The Global Management System Administrator

    Requesting Technical Support from the Global Management System Administrator From the Place A Call screen, press Select Support and press You see the following message: Tech Support will be alerted to phone you at the following number. Continue? Enter your contact telephone number. You see the following message: Tech Support has been alerted.

  • Page 162: Setting Up Snmp

    In order to allow your SNMP management console application to resolve SNMP traps and display human readable text descriptions for those traps, you need to install Polycom MIBs (Management Information Base) on the computer you intend to use as your network management station.

  • Page 163: Configuring For Snmp Management

    Specifies the SNMP management community in which you want to enable this system. The default community is public. Note: Polycom does not support SNMP configuration and administration on VSX systems, therefore only one community string is used for both read and write.
  • Page 164 Administrator’s Guide for the VSX Series 5 - 12...

  • Page 165: System Usage And Statistics

    System Usage and Statistics The VSX system provides various screens that allow you to review information about calls made by the system and to review network usage and performance. Call Summary The Call Summary screen provides details about the calls placed by the system, including: •...

  • Page 166: Call Statistics

    Administrator’s Guide for the VSX Series Call Statistics The two Call Statistics screens provide information about the call in progress, including: This screen: Call Statistics (1) Call Statistics (2) To view the Call Statistics screen: • • • 6 - 2 Displays this information: •...

  • Page 167: Call Status

    Call Status The Call Status screen provides call connection information. The spheres on the screen provide details for each line. When you place a call, you’ll see the status change as the call connects. To view the Call Status screen: •...

  • Page 168: Call Detail Report (Cdr)

    Administrator’s Guide for the VSX Series To view the Recent Calls screen: You can see more detail about any call by highlighting an entry and pressing and the type, speed (bandwidth), and duration of the call. You can call any site on the Recent Calls list by highlighting the entry and...

  • Page 169: Information In The Cdr

    Information in the CDR The following table describes the data fields in the CDR. Data Row ID Start Date Start Time End Date End Time Call Duration Account Number Remote System Name Call Field Number 1 Call Field Number 2 (If applicable for call) Transport Type...
  • Page 170 Administrator’s Guide for the VSX Series Data Endpoint Additional Alias Endpoint Type Endpoint Transport Address Audio Protocol (Tx) Audio Protocol (Rx) Video Protocol (Tx) Video Protocol (Rx) Video Format (Tx) Video Format (Rx) Disconnect Reason Q.850 Cause Code Total H.320 Errors...

  • Page 171: Call Detail Report Archives

    Data Average Latency (Rx) Maximum Latency (Tx) Maximum Latency (Rx) Average Jitter (Tx) Average Jitter (Rx) Maximum Jitter (Tx) Maximum Jitter (Rx) Call Detail Report Archives Calls are added to the CDR until the file size reaches 50 KB, which is equivalent to about 150 calls.
  • Page 172 Administrator’s Guide for the VSX Series 6 - 8...

  • Page 173: Diagnostics And General Troubleshooting

    Diagnostics and General Troubleshooting This chapter covers the diagnostic screens of the VSX system. It is organized by category to help you troubleshoot any issue. Diagnostic tools are available via the system itself and VSX Web. To connect to VSX Web, enter your system’s IP address in a web browser and browse to the required diagnostic tool.

  • Page 174: System Screens Quick Reference

    Administrator’s Guide for the VSX Series System Screens Quick Reference These screens allow you to view information about the system, configure the system, and diagnose performance issues if they arise. They are available on the system and through the VSX Web.
  • Page 175 The following diagnostic screens and tools are available. Status Tools Diagnostic Tool System Status screen Displays system status information, including auto-answer point to point, remote control battery, time server, Global Directory, IP network, gatekeeper, and ISDN BRI lines. Call Summary screen Displays calling information, such as time spent in calls, total number of IP and ISDN calls, and...
  • Page 176 Administrator’s Guide for the VSX Series Status Tools Diagnostic Tool Content Statistics screen Displays content format, data rate, frame rate, and packet loss for the call in progress. Also provides information about the far site systems. Call Detail Report screen...
  • Page 177 Network Tools Diagnostic Tool PING test Tests whether the system can establish contact with a far-site IP address that you specify. Trace Route test Tests the routing path between the local system and the IP address entered. V.35/RS-449/RS-530 Serial Status screen (VSX 7000, VSX 7000s, VSX 7000e, and VSX 8000) Displays the states of these signals:...
  • Page 178 Administrator’s Guide for the VSX Series Video and Audio Tools Diagnostic Tool Color Bar test Tests the color settings of your monitor for optimum picture quality. If the color bars generated during the test are not clear, or the colors do not look correct, the monitor needs to be adjusted.
  • Page 179 Reset and Restart Diagnostic Tool Reset System Cycles power to the system. When you reset the system using the remote control, the system’s user interface allows you to: • Keep your system settings (such as system name and network configuration) or restore factory settings.

  • Page 180: General Troubleshooting

    Administrator’s Guide for the VSX Series General Troubleshooting This section presents problems, likely causes, and corrective actions. Problems are grouped as follows: • • • • • • • • • • 7 - 8 Power and Start-up Controls Access to Screens and Systems...

  • Page 181: Power And Start-Up

    If it does not operate, the outlet is not active — connect the system to a different outlet. If the outlet is active, the problem could be in the system’s power supply. In this case, call Polycom Technical Support and arrange to return the system for service.

  • Page 182: Controls

    Administrator’s Guide for the VSX Series Symptom Problem The system does not power The power switch was not off when you press the pressed for long enough. power switch. This is normal. (VSX 7000e, VSX 8000) The system does not power The power switch is bad.

  • Page 183: Access To Screens And Systems

    The image may take a few seconds to synchronize after you select the signal input that is connected to the VSX system. Use the SoundStation VTX 1000 conference phone controls in voice-only calls. Go to Admin Settings > General Settings > Serial Port and verify the following: •...
  • Page 184 Administrator’s Guide for the VSX Series Symptom Problem Cannot access the system The system does not allow remotely. remote access. The system or your computer is not connected to the LAN. The LAN cable to the system or to your computer is bad.

  • Page 185: Calling

    Calling Symptom Problem Error message occurs The system is not when placing an IP (H.323) connected to the LAN. call. The system’s LAN cable is bad. The far site is not connected. The system is not configured correctly for the network.
  • Page 186 Administrator’s Guide for the VSX Series Symptom Problem ISDN: Line Status icons do The system is not not go away so video calls connected to an ISDN. cannot be made. The ISDN number is entered incorrectly. The ISDN line is provisioned incorrectly by the ISDN service provider.
  • Page 187 Symptom Problem Error message occurs An ISDN cause code is when placing an ISDN received from the ISDN (H.230) call. line. The highest-numbered channel did not connect. The system cannot make a call if this channel does not connect. The ISDN switch type is not configured correctly on the VSX system.
  • Page 188 Administrator’s Guide for the VSX Series Symptom Problem Cannot dial remote system Switch protocol issue. in BONDING 384 K calls. (The call progress circles only show blue or yellow.) Dialing a remote site in The far site may be unable...

  • Page 189: Displays

    Displays Symptom Problem Screen is blank; start music The system is starting. This plays and Polycom logo is normal. appears briefly. Monitor goes blank after The system goes to “sleep” displaying the splash after a period of inactivity. screen. Picture is blank on the main The system is sleeping.
  • Page 190 Administrator’s Guide for the VSX Series Symptom Problem Video is in black and white. The monitor is connected using the composite monitor connector, but it is configured as S-Video. The monitor cable is not connected properly. The monitor cable is bad.
  • Page 191 Symptom Problem Edges of picture are cut off Graphics from the far site when viewing graphics. are displayed on an NTSC monitor. The laptop’s display resolution or refresh rate does not match the settings for the Visual Concert VSX. Call participants cannot see The VCR or DVD is not or hear what is being selected.
  • Page 192 Administrator’s Guide for the VSX Series Symptom Problem The system is not using The call speed is lower than Pro-Motion video. the minimum speed you have configured for Pro-Motion video. The video quality for the camera in use is set for Sharpness.

  • Page 193: Cameras

    Check that the camera is connected according to the manufacturer’s instructions and the setup sheet you received with the system. Clear the Enable Polycom StereoSurround selection on the Admin Settings > Audio > Audio Settings screen. Use the remote control to move the camera.
  • Page 194 Administrator’s Guide for the VSX Series Symptom Problem The camera does not track The room setup interferes to the person who is with voice tracking. Large speaking. windows, uncarpeted floors, and the way the unit Automatic camera tracking is mounted on a wall or...

  • Page 195: Audio

    Audio Symptom Problem No audio at your site The far site is muted. The volume may be turned all the way down on the monitor or external audio system. VSX 6000, VSX 6000A, VSX 7000, VSX 7000s: The midrange speaker and subwoofer may be turned off.
  • Page 196 Administrator’s Guide for the VSX Series Symptom Problem No audio at your site. ISDN voice algorithm is incorrect. (Continued) A single monitor VGA configuration does not have an external audio system. The monitor’s audio inputs are not connected properly. The system’s audio outputs are not connected properly.
  • Page 197 Check to be sure the microphone is installed correctly. Check the Polycom Mic or Line Input meter on the Audio Meter screen under Diagnostics > Audio to determine whether your system is sending audio.
  • Page 198 Administrator’s Guide for the VSX Series Symptom Problem You hear the incoming call VSX 3000, VSX 3000A: ring when you have set The internal ringer is sound effects volume to 0. enabled. Audio sounds raspy in ISDN voice algorithm is ISDN calls.
  • Page 199 Symptom Problem Audio is not in stereo. Microphones at the sending site are not placed correctly. Speakers at the receiving site are not placed correctly. Speakers at the receiving site are not connected correctly. The receiving site is not set up for stereo sound.
  • Page 200 Administrator’s Guide for the VSX Series Symptom Problem Stereo audio comes from VSX 7000, VSX 7000s, the wrong speaker. VSX 7000e, VSX 8000: Microphones are incorrectly identified in the system. Speakers are connected incorrectly. Video and audio are not The video quality for the synchronized.

  • Page 201: Error Indications

    Error Indications Symptom Problem The System Information The LAN is not working. screen shows “waiting” in the IP Video Number field. The DHCP server is not available. The home screen shows The LAN cable is not “0.0.0.0” as the system’s IP connected.

  • Page 202: System Lights

    Administrator’s Guide for the VSX Series System Lights The system lights are located on the front of your VSX system. Model VSX 3000 VSX 3000A VSX 5000 VSX 6000 VSX 6000A VSX 7000 VSX 7000s VSX 7000e VSX 7000e VSX 8000 7 - 30 When the VSX system...

  • Page 203: Network Interface Lights

    Network Interface Lights On VSX 5000, VSX 7000, VSX 7000s, VSX 7000e, and VSX 8000 systems, the BRI network interface lights are located on the network interface module. On the VSX 3000 system, the lights are located on the back of the system near the BRI connectors.

  • Page 204: How To Contact Technical Support

    How to Contact Technical Support If you are not able to make test calls successfully and you have verified that the equipment is installed and set up correctly, contact your Polycom distributor or Polycom Technical Support. To contact Polycom Technical Support, go to www.polycom.com/support.

  • Page 205: Appendix

    Appendix This appendix provides the following technical details about the VSX system: • • • • • • Video Source Output Examples for Multiple Monitors The following tables show how the monitor settings on your VSX system can affect what you see on your displays. You can configure the video sources for your displays in many ways;...
  • Page 206 Administrator’s Guide for the VSX Series Select this: Near Far Content Monitor 1 Monitor 2 Near Far Content Monitor 1 Monitor 2 Appendix - 2 To see this: Monitor 1 and PIP Not in a call Home screen and near...
  • Page 207 Select this: Near Far Content Monitor 1 Monitor 2 Near Far Content Monitor 1 Monitor 2 To see this: Monitor 1 and PIP Not in a call Home screen with near video In a call Far video without content In a call with Far video content Monitor 1 and PIP...
  • Page 208 Administrator’s Guide for the VSX Series Select this: Near Far Content Monitor 1 Monitor 2 Near Far Content Monitor 1 Monitor 2 Appendix - 4 To see this: Monitor 1 and PIP Not in a call Home screen In a call...
  • Page 209 Select this: Near Far Content Monitor 1 Monitor 2 Near Far Content Monitor 1 Monitor 2 To see this: Monitor 1 and PIP Not in a call Home screen In a call Near video without content In a call with Near video content Monitor 1 and PIP...
  • Page 210 Administrator’s Guide for the VSX Series Select this: Near Far Content Monitor 1 Monitor 2 Appendix - 6 To see this: Monitor 1 and PIP Not in a call Home screen In a call Near video without content In a call with...

  • Page 211: Multipoint Dialing Speed Information

    Multipoint Dialing Speed Information In a multipoint call, all parties must be connected at the same speed. The following table shows the maximum allowable dialing speeds for the number of sites, including the main site, in a call. Number of Sites in a Call 5 (VSX 8000 only) 5 (VSX 8000 only)

  • Page 212: Port Usage

    Administrator’s Guide for the VSX Series Port Usage The tables in this section list VSX system port usage. You may need this information when you configure your network equipment for video conferencing. The following table shows IP port usage. Port...
  • Page 213 The following table shows Global Management System port usage. Port Function (FTP) Software upgrades and provisioning for VSX systems and ViewStations (FTP) FTP Telnet trace log (HTTP) Pulling VSX system, ViewStation, and VS4000 information (HTTP) Software upgrades and provisioning for iPower™ 3601 (Proprietary - data traffic) - Global directory data 3603...

  • Page 214: Actions That Cause The System To Restart

    Administrator’s Guide for the VSX Series Actions that Cause the System to Restart The VSX system restarts in the following situations: • • • • • • Appendix - 10 Changing Monitor 1 configuration from non-VGA to VGA, or from VGA to non-VGA.

  • Page 215: Q.850 Cause Codes

    Q.850 Cause Codes The following table describes codes that the ISDN switch sends to the VSX system to indicate call status. Although the codes are standardized, each ISDN service provider defines them differently. Because of this, the definitions in the table may not exactly match the messages that you see.
  • Page 216 Administrator’s Guide for the VSX Series Code Appendix - 12 Cause Definition Destination out of A signaling message cannot be delivered because order the interface is not functioning correctly, and the destination cannot be reached. This condition might be temporary; for example, remote equipment might be turned off.
  • Page 217 Code Cause Definition Bearer capability not The caller has requested a bearer capability that authorized the network can provide, but the user is not authorized to use. This may be a subscription problem. Bearer capability not The network normally provides the requested presently available bearer capability, but cannot provide it now.
  • Page 218 Administrator’s Guide for the VSX Series Code Appendix - 14 Cause Definition Call having The network received a call resume request requested call containing a call identity information element for a identity has been call that was cleared while suspended, either by cleared timeout or by the remote user.
  • Page 219 Code Cause Definition Interworking, An event occurred within a network that does not unspecified provide causes for the action that it takes. The precise problem is unknown. ISDN layer 1 and/or User needs to check cabling, ISDN adapter status 2 link not and network connections.

  • Page 220: Pathnavigator Error Codes

    Administrator’s Guide for the VSX Series PathNavigator Error Codes The following table lists PathNavigator error codes. Code Appendix - 16 Cause Description No Network The network does not have enough resources to Resources complete your call. Try calling at a lower rate, or try the call again later.
  • Page 221 Code Cause Description System Not Your system must be registered with the Registered with gatekeeper before you can place a call. Contact Gatekeeper your Network Administrator for assistance. Unknown Issues Your call could not be completed due to an unknown problem. Try the call again later. Call Rejected by Your call was rejected by the gatekeeper.
  • Page 222 Administrator’s Guide for the VSX Series Code Appendix - 18 Cause Description Invalid Address The address you entered is not valid. Check the calling information and try again. Invalid Address The address you entered is not valid. Check the calling information and try again.

  • Page 223: Regulatory Notices

    Regulatory Notices Read and understand the following instructions before using the system: • Close supervision is necessary when the system is used by or near children. Do not leave unattended while in use. • Only use electrical extension cords with a current rating at least equal to that of the system. •...
  • Page 224 Sublicense Agreement without Polycom’s prior consent. Title to all Subject Programs shall at all times remain and vest solely with Polycom, Inc. and its licensors. Buyer acknowledges Polycom’s claim that the Subject Programs are its trade secret and confidential property, and shall treat them as such.
  • Page 225 Authorized Reseller for information about support and service agreements applicable to your product. For information on Polycom service, go to the Polycom web site www.polycom.com, products and services menu, or call 1-800-765-9266, outside the US call 1-408-526-9000, or your local Polycom Office, as listed on the Polycom Web site.
  • Page 226 For repair or warranty information, please contact Polycom Inc. at 1-888-248-4143 or 4750 Willow Road, Pleasanton, CA 94588-2708, USA. Contact information may also be found at http://www.polycom.com. If the system is causing harm to the network, the telephone company may request that you disconnect it until the problem is corrected.
  • Page 227 89/336/EEC, 73/23/EEC 1999/5/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough UK SL1 4DX. Declaration of Conformity: Hereby, Polycom Ltd. declares that this VSX system is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. Regulatory Notices - 5...
  • Page 228 Polycom Ltd. vakuuttaa täten, että VSX system on direktiivin 1999/5/EC keskeisten vaatimusten ja sen muiden tätä koskevien säännösten mukainen. Déclaration de conformité: Par la présente, Polycom Ltd. déclare que ce VSX system est conforme aux conditions essentielles et à toute autre modalité pertinente de la Directive 1999/5/CE. Dichiarazione di conformità: Con la presente Polycom Ltd.
  • Page 229 Regulatory Notices Regulatory Notices Underwriters Laboratories Statement The system is intended to be powered only by the supplied power supply unit. Special Safety Instructions Follow existing safety instructions and observe all safeguards as directed. Installation Instructions Installation must be performed in accordance with all relevant national wiring rules. Plug Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible.
  • Page 230 Administrator’s Guide for the VSX Series Regulatory Notices - 8...
  • Page 231 Index access allowing 4-33, 4-36, 4-48 levels 4-31, 4-47 limiting 3-3, 4-31, 4-32, 4-34, 4-35, 4-36, 4-44, 4-47, 4-48 remote 3-3, 4-36 access code, ISDN, for international calls 4-45 access levels 4-31, 4-47 account number recorded in CDR 5-7 requiring 5-7, 5-8 validating 5-7, 5-8 Account Validation (screen) 5-8 adapters...
  • Page 232 Administrator’s Guide for the VSX Series audio balanced, configuring 4-22 cable (illustration) 1-6 configuring 4-20–4-28 configuring equipment type 4-22 configuring for sharing content 4-17 configuring for VCR/DVD 4-23 configuring for Visual Concert VSX or ImageShare II 4-23 data rate (call statistics) 6-2...
  • Page 233 cable connections 2-1, 2-2, 2-3, 2-4, 2-5, 2-6, 2-7, cables analog telephone (illustration) 1-6 audio (illustration) 1-6 BRI (illustration) 1-2 camera (illustration) 1-6 conference link (illustration) 1-3 conference link (lengths and part numbers) 2-21, 2-30 for Visual Concert VSX 2-30 LAN (illustration) 1-2 S-video (illustration) 1-5 S-video to BNC (illustration) 1-8...
  • Page 234 Administrator’s Guide for the VSX Series backlight compensation 4-2 brightness, adjusting 4-2 cable (illustration) 1-6 composite, configuring 4-4 configuring 4-2–4-6 configuring RS-232 serial port to control 4-4 connecting 2-15 control, configuring 4-29 customizing icons 4-3, 4-4, 4-53, 4-54 customizing names 4-3, 4-53, 4-54...
  • Page 235 SoundStation VTX 1000 3-27 for VPN 3-17 ImageShare II 4-16, 4-17 IP network 3-6–3-17 ISDN dialing rules 3-32 LAN properties 3-4, 3-5 microphones Polycom 4-21 powered 4-22, 4-28 modem to receive closed captions 2-32, 4-30 monitor settings 4-6–?? monitors color, sharpness, brightness ??–4-12...
  • Page 236 Administrator’s Guide for the VSX Series D Channel Location (read-only setting) 3-23 data collaboration, See sharing content date and time displaying 4-49 setting 4-45 Date Format (setting) 4-45 daylight saving time adjustment 4-46 DB-15 to DB-9 camera control adapter (illustration) 1-7...
  • Page 237 Enable Multipoint Trial (setting) 4-40 Enable NAT/Firewall Traversal setting 3-17 Enable People+Content (setting) 3-26 Enable Phantom Power (setting) 4-22, 4-28 Enable Polycom Microphones (setting) 4-21, 4-27 Enable Polycom StereoSurround (setting) 4-21, 4-25 Enable PVEC (setting) 3-15 Enable Remote Access (setting) 4-36...
  • Page 238 Administrator’s Guide for the VSX Series Global Management System account number, requiring 5-7 account number, validating 5-7 description 5-7 management servers list 5-7 requesting support from administrator 5-9 Global Services, configuring 5-7 Graphics VGA (screen) 4-16 graphics, See content Group Name (setting) 3-32 H.239, enabling 4-17...
  • Page 239 ISDN BRI, configuring 3-19 calls, enabling 3-19, 3-21 channels dialed in parallel 3-19, 3-22 dialing prefix for outside line 3-21 enabling 3-29 line signaling protocol 3-22 network hardware requirements 2-13, 2-14 numbers, displaying 4-49 PRI, activating/deactivating channels 3-23 PRI, configuring 3-21, 3-22 restore PRI defaults 3-22 SPIDs 3-20 switch protocol 3-20, 3-22...
  • Page 240 Administrator’s Guide for the VSX Series microphone cable, See conference link cable microphones ceiling mount kit 2-20 configuring 4-21, 4-28 configuring for stereo 4-26 coverage pattern 2-19 enabling 4-21 extension, for SoundStation VTX 1000 2-25 monaural operation 2-19 positioning 2-20...
  • Page 241 name camera 4-3, 4-53, 4-54 DNS, system 3-4 H.323 3-6, 3-7 host 3-4 SIP 3-12 system, displaying 4-49 system, in Simplified Chinese 4-44, 5-3 system, setting 4-44 configuring 3-16, 3-17 Public (WAN) Address (setting) 3-17 UPnP certified 3-17 NAT Configuration (setting) 3-17 NAT is H.323 Compatible (setting) 3-17 near end loop test 7-4 network...
  • Page 242 Administrator’s Guide for the VSX Series configuring 4-8 displaying 4-8 troubleshooting 7-18, 7-20 Place a Call (screen), See home screen placing test calls 3-33 plasma monitors and burn-in prevention 4-12 playing recorded material 2-28 Polycom Annotation RS-232 mode 4-29 ports fixed, specifying 3-16 serial V.35/RS-449/RS-530 3-24...
  • Page 243 remote access enabling 4-36 password 4-32 remote access password 4-32 Remote Access Password (setting) 4-35 remote control configuring 4-55 keypad audio confirmation 4-55 troubleshooting 7-10 Remote Control (screen) 4-55 Remote Control Keypad (setting) 4-55 remote management 3-3, 4-36, 5-1 requirements browser, for VSX Web 3-3, 5-1 for People+Content IP 4-14 for updating software 3-34...
  • Page 244 Administrator’s Guide for the VSX Series serial port, See also RS-232 serial port serial V.35/RS-449/RS-530 network interface call speed 3-24 calling profile 3-24 configuring 3-24, 3-25, 3-26 configuring signal polarity 3-25 connecting 2-12, 2-14 crypto resync pulse 3-26 enabling 3-29...
  • Page 245 status call 7-3 network and call diagnostic tools 7-3 serial V.35/RS-449/RS-530 7-5 system 7-3 status messages 3-33 StereoSurround adjusting volume 4-26 configuring 4-25 enabling 4-21 hardware required for listening 2-27 microphone operation 2-19, 2-22 not compatible with echo cancellation 4-22 positioning microphones 2-23, 2-27 positioning SoundStation VTX 1000 2-25 positioning speakers 2-27, 2-28...
  • Page 246 Administrator’s Guide for the VSX Series time-out content display 4-9 screen saver 4-53 tones alert 4-20, 4-54 DTMF, generating 4-55 internal ringer (VSX 3000) 4-20, 4-54 ring 4-20, 4-54 touch-panel control 2-32 configuring 4-29 troubleshooting 7-11 trace route test 7-5...
  • Page 247 Video Port (setting) 4-57 video protocol (call statistics) 6-2 Video Protocol (setting), for broadcasting 3-26 Video Quality (screen) 4-3, 4-4 Visual Concert VGA Out (setting) 4-10 Visual Concert VSX as a LAN hub 2-29 configuring 4-16, 4-17 supported cable configurations 2-30 valid hardware configurations 2-24, 2-29, 2-31 VGA resolution 2-29 Visual Concert VSX cable, See conference link...
  • Page 248 Administrator’s Guide for the VSX Series Index–18...

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