Enabling Basic Mode; General Troubleshooting - Polycom HDX Series Administrator's Manual

Administrator's Guide for Polycom HDX Systems

Enabling Basic Mode

General Troubleshooting

12 - 2
Basic Mode is a limited operating mode that uses H.261 for video and G.711
for audio. It provides administrators with a workaround for interoperability
issues that cannot be solved using other methods. The Basic Mode setting stays
in effect until you change it.
Basic Mode disables many system features such as content sharing, far end
camera control, and advanced audio and video algorithms. Use Basic Mode only
when calling systems that fail to operate properly with these advanced features.
To enable Basic Mode in the Polycom HDX system interface:
1. Go to System > Admin Settings > Network > Call Preference.
2. Select Basic Mode.
To enable Basic Mode using the web interface:
1. On a computer, open a web browser.
2. In the browser address line, enter the system's IP address, for example,
http://10.11.12.13, to go to the web interface.
3. Go to Admin Settings > Network > Call Preference.
4. Select Enable Basic Mode.
This section presents problems, likely causes, and corrective actions. It is
organized by category to help you troubleshoot any issue.
• Power and Start-up
• Controls
• Access to Screens and Systems
• Calling
• Displays
• Cameras
• Audio
• Error Indications