Canon imageRUNNER C3489 Reference Manual page 410

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Clearing Paper Jams
Press the button on the lower right cover of the main unit, and
open the upper and lower right covers.
If the optional Paper Deck-Z1 is attached to the main unit, move the paper deck
away from the main unit before proceeding with this procedure. For more
information, see "Paper Deck-Z1," on p. 3-15.
If the optional Copy Tray-J1 is attached to the main unit, remove all of the output
paper from the tray. For more information, see "Copy Tray-J1," on p. 3-36.
Remove any jammed paper in the upper part of the duplexing
unit.