Nortel CallPilot 100 Administration Manual page 95

Priority:
RETRY OK
Supervisor: x
CHNG NEXT
Auto answer: N
CHNG NEXT
Miss call: BUSY
LOGOUT BUSY OK
11 Enter a priority from 1 to 20 for the agent and press OK.
1 is the highest priority.
12 Press CHNG and press NEXT if you want to change the agent's
supervisor status
or
press NEXT.
13 Press NEXT if you do not want calls to be force-delivered to the
agent
or
press CHNG and then NEXT if you want calls to be force-delivered to
the agent.
14 Press OK to accept BUSY (Make Agent Busy) as the Missed Call
Option
or
press LOGOUT to select Automatic Logout and press OK.
15 Press ® to end the session.
CallPilot 100/150 Basic Call Center Telephone Administration Guide
Chapter 8 Setting up agents 95