Call Center Programming Record - Nortel CallPilot 100 Administration Manual
Basic call center telephone
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Also See for CallPilot 100:
- Administration manual (164 pages) ,
- Set up and operation manual (82 pages) ,
- User manual (51 pages)
Table of Contents
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Chapter 13
Call Center Programming Record
For this programming task
Record the Feature Codes used by Call Center
Record the line information for lines answered by Call Center
Record the Operator and Business Status settings
Record the number of reserved channels and the Primary and
Secondary Alert times
Record agent ID, agent name, Priority, supervisor status and
skillset for each agent
Record Control DN, skillset name, MWI ext, Method, Break Time
and Delay Answer time limit
Record agents assigned to the skillsets
Record the skillset mailbox name, skillset mailbox number, MWI
extension and skillset mailbox password
Record the type of step and step parameters for Day and Night
Routing Tables
Record Line Answering details
Note: Make copies of these pages as required.
CallPilot 100/150 Basic Call Center Telephone Administration Guide
see
Line answering
Call Center skillsets
Line answering
135
on page
136
142
136
136
138
137
139
140
141
142
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