Index - Nortel CallPilot 100 Administration Manual

Index

A
Agent
Autobusy mode 127
Display Waiting Calls Feature Code (F909) 125
Feature Codes 17
listening to skillset mailbox messages 59
parameters 91
Agent priority levels 8
Agents
maximum number 8
B
Button
memory button indicators 20
programming a memory button 15
C
Call
Distribution Method 146
monitoring 126
Call Center
efficiency tips 130
Feature Codes 14
preventing call congestion 125
related documents 8
skillset mailboxes 45
Call Center Administrator
Feature Codes 16
Call Center Features
agent priority levels 8
call monitoring 8
Day of Week service 8
number of active agents 8
number of active calls in a skillset 8
number of agents 8
number of greetings 8
number of lines 8
number of Routing Tables per skillset 8
number of skillset mailboxes 8
number of skillsets 8
number of supervisors 8
number of voice ports 8
steps per Routing Table 8
telephone administration 8
Call Forward on Busy 133
Call Park 132
Call Pickup 132
Call Transfer 132
Caller ID 62
CallPilot mailbox interface 47
CFB 133
CFNA 133
Changing
skillset mailbox password 51
Channels
reserved 21
voice 21
Character limit
for Off-premise Message Notification
for Off-premise Message Notification destination
Checking the telephone mailbox interface 47
Company Directory 48
Control DN 34, 45, 46, 134
Conventions, guide 13
angled brackets 13
button options 13
buttons 13
command line 13
Copying a message 60
D
Day of Week Service 8
Delay Answer feature 127, 145
Deleted messages, retrieving 61
Deleting
messages 60, 63
Destination number
character limit 75, 77, 86
for pagers 74
when CallPilot is behind PBX or Centrex 74
Destination pager number
character limit 74
Destination, Off-premise Message Notification numbers
67
Determining
Control DN 46
Feature Codes 14
mailbox interface 47
Message Waiting Indication extension 46
skillset mailbox number 46
DID routing 103
Directory, Company 48
Disabling a skillset 40
CallPilot 100/150 Basic Call Center Telephone Administration Guide
destination pager number and message 74
number 75, 77, 86
149