Nortel CallPilot 100 Administration Manual page 151

skipping forward 61, 62
skipping to end 60
quitting 61
replaying 61
replying, CallPilot 63, 64
replying, Norstar Voice Mail 61, 64
saving 61
silence timeout 64
skillset mailbox 45
Method of Call Distribution 146
Monitoring
example of monitoring 126
Primary alert 20
Primary alert time 20
Secondary alert 20
MWI extension 146
N
Name
skillset 147
skillset mailbox 48
Norstar Voice Mail mailbox interface 47
Notification, Off-premise Message Notification 67
Number
Control DN 16
skillset mailbox 16
O
Off-premise Message Notification 128
about 67
changing parameters 79
destination number
character limit 75, 77, 86
destination pager number and message
character limit 74
feature restrictions 69
setting up
to a pager number 74
to a telephone number 70
to an extension number 72
to wrong destination 67
Off-premise Message Notification parameters
destination telephone number 69
destination type 69
time range 69
types of message 69
Opening a skillset mailbox 49
Opening the Skillset Mailbox
remotely 49
Opening your mailbox
CallPilot 49
Norstar Voice Mail 49
Operator
resetting password 131
Outdial route, mailbox 68
P
Parameters
general Call Center 128
Routing Table Greetings 106
Password
changing skillset mailbox 51
resetting Operator 131
resetting skillset mailbox 52
skillset mailbox 48, 51
Pausing a message 61
Playing message envelope, CallPilot interface 63
Playing message envelope, Norstar Voice Mail 60
Preferred method of call distribution 146
Preventing calls from ringing at an agent's telephone
133
Primary alert time 20
Programming a memory button 15
R
Remotely opening a skillset mailbox 50
Replaying messages 61
Reply feature 62
Replying
to an external message sender 66
to an internal message sender 64
to messages, CallPilot 63
to messages, Norstar Voice Mail 61
Reserved channels 21, 129
Resetting
skillset mailbox password 52
Restrictions for using Call Forward No Answer 133
Restrictions for using Call Forward on Busy 133
Retrieving deleted messages 61
Retrieving messages from skillset mailbox 59
Rewinding messages 60, 62
Routing
DID 103
Routing Table
examples of 115
Fax Detection 104
Greeting parameters 106
Greeting step 105
hours 103
maximum number of steps 8, 103
parameters of Greeting step 106
CallPilot 100/150 Basic Call Center Telephone Administration Guide
using the DIAL option 66
Index 151