Nortel CallPilot 100 Administration Manual page 107

To add a Greeting step
Log:
QUIT RETRY OK
Admin
MBOX AA OTHR
Admin
GLIST CCR CC
CC Admin
AGENT SKILL OTHR
Skillset:
RETRY QUIT OK
Status: xxxxxx
CHNG NEXT
Skillset Admin
PARM AGENT ROUTE
Route Table
DAY NIGHT QUIT
Day routing
SETUP QUIT
Step 1
DIST GRTG OTHR
CC greeting: x
RETRY OK
CC greeting: x
RETRY PLAY OK
Type: Norm
Force XFER OK
≤
·°‹.
1 Press
Enter the Call Center Administrator mailbox number and
password, and then press OK.
Press OTHR.
2
Press CC.
3
Press SKILL.
4
5 Enter the number of the skillset you want to add a Greeting step to
and press OK.
If the skillset is enabled, press CHNG to disable it.
6
Press NEXT.
Press ROUTE.
7
Press DAY or NIGHT.
8
In this example, Day is shown.
Press SETUP.
9
10 Press GRTG.
11 Enter the number of the greeting you want to use and press OK.
12 Press OK.
13 Assign the parameters for the Greeting step:
If you want to use Norm, press OK and go to step 29.
•
If you want the Greeting to be forced, press Force, press OK
•
and go to step 29.
• If you want the Greeting to be forced and callers to be able to
transfer after the greeting, press Force, press XFER and go to
step 14.
• If you want callers to be able to transfer during the Greeting,
press XFER and go to step 14.
CallPilot 100/150 Basic Call Center Telephone Administration Guide
Chapter 9 Routing table administration 107