P0607190 - Nortel CallPilot 100 Administration Manual

150 Index
Display 13
two line 11
Display telephone
entering characters 12
E
Erasing messages 60, 63
F
Fax Detection 104
Feature 983 telephone administration 8
Feature Codes 11, 14
agent 17
Call Center Administrator 16
Custom Feature Codes 17
descriptions 16, 17
determining 14
Display Waiting Calls 20
Display Waiting Calls (F909) 16, 17, 20, 125, 126
Log on, Log off (F904) 16, 17
Monitor skillsets (F904) 17
Not Ready (F908) 17
Open Mailbox (F981) 16, 17
Operator Settings (F982) 16
programming memory buttons 15
Skillset Status (F909) 16
Voicemail DN (F985) 16
Forced Play greetings 106, 128
Formula for waiting calls 129
Forwarding a message 63
G
Greeting step
Fax Detection 104
Greetings
maximum number 8
Greetings, call center
examples 29
Forced Play 106
Greeting parameters in Routing Table 106
Greeting step in Routing Table 105
recording 30
Routing Table parameters 128
tips 127
types 29
Greetings, skillset mailbox
example 53, 57
H
Highest priority call 128
Hours
Routing Tables 103

P0607190 03

Hunt groups 133
I
Indicators
Message Waiting 16, 35, 46
Primary 136
Primary alert time 20
Secondary 136
Secondary alert time 20
Initializing a skillset mailbox 48
Internal messages, replying to 64
L
Least Busy method of call distribution 146
Lines
assigned to be answered by skillset 33
maximum number 8
M
Mailbox
opening skillset mailbox 49
outdial route 68
skillset mailbox 45
Mailbox interface
CallPilot 47
Norstar Voice Mail 47
Manual call presentation 91
Memory button
indicator 15, 16, 20
programming 15, 16
Message Waiting Indication
determining extension 46
extension 146
Messages
copying 60
deleted, retrieving 61
deleting 60, 63
erasing 60, 63
external 64, 66
forwarding 63
internal 64
minimum recording length 64
Off-premise Message Notification 67
playing
envelope, CallPilot interface 63
envelope, Norstar Voice Mail 60
next, CallPilot 62
next, Norstar Voice Mail 61
pausing 61
previous, CallPilot 62
previous, Norstar Voice Mail 61
rewinding 60, 62