Call Center Skillsets - Nortel CallPilot 100 Administration Manual
Basic call center telephone
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Also See for CallPilot 100:
- Administration manual (164 pages) ,
- Set up and operation manual (82 pages) ,
- User manual (51 pages)
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Call Center skillsets
Skillset
Rules
parameter
Skillset name
Maximum 16 characters
Extension cannot be used by
Control DN (CDN)
another telephone or peripheral
MWI extension
Method
Least Busy or Preferred
Enter as mm:ss
minimum: 00 min 00 sec
Break Time
maximum: 59 min, 59 sec
Enter as mm:ss
minimum: 00 min 01 sec
Delay answer
maximum: 10 min 00 sec
Attendant
extension
Prompt language
Skillset
Rules
parameter
Skillset name
Maximum 16 characters
Extension cannot be used by
Control DN (CDN)
another telephone or peripheral
MWI extension
Method
Least Busy or Preferred
Enter as mm:ss
minimum: 00 min 00 sec
Break Time
maximum: 59 min, 59 sec
Enter as mm:ss
minimum: 00 min 01 sec
Delay answer
maximum: 10 min 00 sec
Attendant
extension
Prompt language
Chapter 13 Call Center Programming Record
Default
SKILLn
Least Busy
00:30
00:00
Default
SKILLn
Least Busy
00:30
00:00
CallPilot 100/150 Basic Call Center Telephone Administration Guide
Skillset #
Skillset #
137
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