Nortel CallPilot 100 Administration Manual page 113

Step x
EXTN MBOX OTHR
Step x
EXTERN AA OTHR
Another step?
YES QUIT
12 Add the type of transfer step you want to the Routing Table.
To transfer to an extension:
Press EXTN
•
Enter the extension number and press OK
•
To transfer to a mailbox:
Press MBOX
•
Enter the mailbox number and press OK
•
To transfer to an external number:
Press OTHR
•
Press EXTERN
•
Press CHNG to select a line or press NEXT to select a line
•
pool as the outdial method
Enter the line or line pool number and press OK
•
Press OK
•
• Enter the telephone number you want to transfer the call to
Press OK
•
To transfer to the Automated Attendant:
Press OTHR
•
Press AA
•
Press OK
•
To transfer to the Operator:
Press OTHR
•
Press OTHR
•
Press OPER
•
Press OK
•
• To transfer to a CCR Tree:
Press OTHR
•
Press OTHR
•
Press OTHR
•
Press CCR
•
Enter the number of the CCR Tree and press OK
•
Press OK
•
13 Press YES to add another step
or
press ® to end the session.
CallPilot 100/150 Basic Call Center Telephone Administration Guide
Chapter 9 Routing table administration 113