Nortel CallPilot 100 Administration Manual page 93
Basic call center telephone
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Also See for CallPilot 100:
- Administration manual (164 pages) ,
- Set up and operation manual (82 pages) ,
- User manual (51 pages)
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Auto answer: N
CHNG
NEXT
Miss call: BUSY
LOGOUT
BUSY
OK
Agent Admin
ADD
DEL
CHNG
11 Press NEXT if you do not want calls to be force-delivered to the
agent
or
press CHNG and then NEXT if you want calls to be force-delivered to
the agent.
12 Press OK to accept BUSY (Make Agent Busy) as the Missed Call
option
or
press LOGOUT to select Automatic Logout and press OK.
13 Press ® to end the session.
CallPilot 100/150 Basic Call Center Telephone Administration Guide
Chapter 8 Setting up agents
93
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