Feature Codes; General Call Center Parameters; Operator/Business Status - Nortel CallPilot 100 Administration Manual
Basic call center telephone
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Also See for CallPilot 100:
- Administration manual (164 pages) ,
- Set up and operation manual (82 pages) ,
- User manual (51 pages)
Table of Contents
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Chapter 13 Call Center Programming Record
Feature Codes
Feature code name
Display Waiting Calls
Open Mailbox
Log on/Log off
Supervise agents
Not Ready
Return to skillset on No Answer
Voicemail DN
Operator status
General Call Center parameters
Number of Reserved channels
Primary alert time limit in mm:ss
Secondary alert time limit in mm:ss
Operator/Business Status
Password OPERATOR (67372867)
Receptionist or Operator available*
Business open*
Answer trunks
Receptionist or Operator extension
Call Center Service*
* These settings are usually changed by the receptionist or Operator on a daily basis.
P0607190 03
Dialpad buttons
≤·‚·
≤·°⁄
≤·‚›
≤·‚fi
≤·‚°
≤·°fi
≤·°¤
Y
Y
Y
Skillset Number ___
Auto
Manual
Skillset Number ___
Auto
Manual
Custom Feature Code
≤ · ____ ____
≤ · ____ ____
≤ · ____ ____
≤ · ____ ____
≤ · ____ ____
≤ · ____ ____
≤ · ____ ____
≤ · ____ ____
N
N
N
Day
Night
Day
Night
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