Nortel CallPilot 100 Administration Manual page 124

Basic call center telephone
Hide thumbs Also See for CallPilot 100:
Table of Contents

Advertisement

124
Chapter 9 Routing table administration
Mode 1: Auto
CHNG
VIEW
Mode 2: Day
CHNG
Exit
Note: Remember to manually choose the Day Routing Table or the Automatic Service
Mode when your business returns to regular hours.
P0607190 03
4
The display shows the Service Mode for skillset 1.
NEXT
In this example, skillset 1 is in Auto mode.
Press CHNG if you want to change the Service Mode to Day or Night
or
press VIEW if you want to view the details for the Service Mode
or
press NEXT if you have a Day Routing Table for skillset 2.
5
The display shows the Service Mode for skillset 2.
NEXT
In this example, skillset 2 is in Day mode.
Press CHNG if you want to change the Service Mode to Auto or
Night
or
press VIEW if you want to view the details for the Service Mode
or
press NEXT.
6
The session ends when the Service Modes for all skillsets has been
displayed.

Advertisement

Table of Contents
loading

This manual is also suitable for:

Callpilot 150

Table of Contents