Nortel CallPilot 100 Administration Manual page 152

152 Index
Service Modes 123
tips 128
Routing Table steps
Disconnect 105
Distribute for 105
Greeting 105
Transfer 105
Routing Table, about 103
Routing Tables
maximum number per skillset 8
S
Saving messages 61
Secondary alert time 20
Service Modes
Routing Table 123
Setting up
Off-premise Message Notification
to a pager number 74
to a telephone number 70
to an extension number 72
skillset parameters 36
Skillset
disabling 40
how lines are answered 33
maximum greeting length 129
maximum Routing Tables 8
name 147
problems changing general parameters 134
properties 34
start and end times 8
Skillset mailbox
about 45
changing password 51
checking for messages. 59
Class of Service 45
determining MWI extension 16
determining number 16
greeting example 53, 57
initializing 48
leaving a message in 128, 130
listening to messages 59
Message Waiting Indication extension 46
messages 59
messages waiting 146
number 34, 45, 46
opening 49
opening remotely 50
password 48, 51
password, changing 51
resetting password 52
retrieving messages 59
setting up 45
P0607190 03
tips 128, 130
Skillset mailboxes
maximum number 8
Skillset parameters
Control Directory Number (CDN) 34
Delay answer 145
Message Waiting Indication extension 146
Method of Call Distribution 146
setting up 36
Skillset name 147
Skillsets
maximum active calls 8
maximum number 8
Skipping forward in messages 61, 62
Skipping forward to end of messages 60
Steps, Routing Table 105
Supervisor
functionality 8
Supervisors
maximum number 8
Symbols 13
T
Table, Routing Table 103
Telephone
line display 11
Time
Primary alert 20
Primary alert time-limit 20
Secondary alert 20
Tips
agent administration 127
Call Center general parameters 128
recording call center greetings 127
Routing Table administration 128
skillset administration 127
skillset mailbox 128, 130
Transfer 132
Transfer Allowed
enabled 106
Troubleshooting
agent log in problems 132
cannot change the Call Center Skillset Parameters
134
Two line display
using 11
V
Voice channels 21, 128
Voice ports
maximum number 8