Troubleshooting 4620 Applications - Avaya

4620 User Manual

Chapter 8: Telephone Management and
Troubleshooting

Troubleshooting 4620 Applications

Problem/Symptom
GENERAL:
A feature does not work as indicated
in this guide, or does not work as it
had previously worked
PHONE APPLICATION:
SPEED DIAL APPLICATION:
You cannot dial out using any Speed
Dial button
You cannot add an entry to the
Speed Dial list
CALL LOG APPLICATION:
You cannot dial out after selecting a
call log entry
You cannot add an entry to the
Speed Dial list
WEB ACCESS APPLICATION:
Pressing the Web softkey does not
display a website
Troubleshooting 4620 Applications
Suggested Resolution
Verify the procedure and retry.
Check below to troubleshoot the
specific application with which you
are working.
Ensure that any options have not
been changed.
Contact your System Administrator
if these actions do not produce the
desired result.
Please review the previous section,
Basic Troubleshooting
Check that all call appearances
(incoming/outgoing lines) are not
already in use. If all lines are in use,
wait until a line is available to make
your call.
You have 108 Speed Dial entries,
the maximum allowed. You must
delete at least one entry before
adding a new entry.
Check that all call appearances
(incoming/outgoing lines) are not
already in use. If all lines are in use,
wait until a line is available to make
your call.
You have 108 Speed Dial entries,
the maximum allowed. You must
delete at least one entry before
adding a new entry.
Check with your LAN Administrator
to see if the web server is down, if
there are network connectivity
problems, or other network
problems.
Issue 1 July 2002
Chart.
8-7