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Avaya 4620 User Manual

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Summary of Contents for Avaya 4620

  • Page 1  ,3 7HOHSKRQH 5HOHDVH  8VHU©V *XLGH  ,VVXH  -XQH ...
  • Page 3 Warranty resources, labor costs, and/or legal costs). Avaya Inc. provides a limited warranty on this product. Refer to your Responsibility for Your Company’s Telecommunications Security sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language as well as information...
  • Page 4 All Avaya media servers and media gateways are compliant with FCC Part 68, but many have been registered with the FCC before the SDoC • Electrostatic Discharge (ESD) IEC 61000-4-2 process was available. A list of all Avaya registered products may be • Radiated Immunity IEC 61000-4-3 found at: •...

  • Page 5: Table Of Contents

    Contents About This Guide Overview Intended Audience Issue Date How to Use This Document Document Organization Conventions Used Symbolic Conventions Typographic Conventions Related Documentation/Training Introducing Your 4620 IP Telephone Introduction The 4620 IP Telephone About the Feature Key Expansion Unit (EU24) Navigating Application Screens 4620 IP Telephone Applications...
  • Page 6 Contents Call Handling Features Conference Hold Mute Speakerphone Transfer 2-10 Retrieving a Voice Mail Message 2-10 Reinstating the Phone After a Logoff 2-11 Forcing a Login to the Phone 2-11 Using the Speed Dial Application Introduction Entering Data on Speed Dial Screens Entering Characters Using the Dialpad Editing During or After Entry Name Entry Example...
  • Page 7 Contents Web Access Authentication Navigating the Home Page and Other Standard-Size Web Pages Entering Text on Web Pages Entering Characters Using the Dialpad 4620 IP Telephone Options Introduction Accessing the Options Main Menus Application Options Setting the Redial Option Setting the Phone Screen on Answer? Option Setting the Phone Screen on Calling? Option Setting the Call Timers Display Setting the Message Display Rate...
  • Page 8 Contents Using a Headset or Specialized Handset Introduction IP Telephone-Compatible Headsets Operating a Headset IP Telephone-Compatible Specialized Handsets Telephone Management and Troubleshooting Introduction Interpreting Display Icons Testing the Telephone’s Lights and Display Basic Troubleshooting Chart Troubleshooting 4620 Applications Resetting and Power Cycling the IP Telephone Resetting Your Phone Power Cycling the Phone...

  • Page 9: About This Guide

    About This Guide Overview This guide covers how to use your new 4620 IP Telephone. The 4620 is simple to use while offering the latest advances in telephony systems. IP (Internet Protocol) telephones obtain their operational characteristics from your central telephone server rather than residing in the phone unit itself.

  • Page 10: How To Use This Document

    How to Use This Document About This Guide How to Use This Document This guide is organized to help you find topics in a logical manner. Read it from start to finish to get a thorough understanding of how to use your 4620 IP Telephone, or use the Table of Contents or Index to locate information specific to a task or function you want to perform.

  • Page 11: Symbolic Conventions

    For information related to maintaining an IP Telephone System on a Local Area Network, see the “4600 Series IP Telephone LAN Administrator’s Guide” (Document Number 555-233-507). Standard telephone features are described in Chapter 17, “Telephony” of the Overview for Avaya Communication Manager Software (Document Number 555-233-767). Issue 1.8 June 2003...
  • Page 12 Related Documentation/Training About This Guide Issue 1.8 June 2003...

  • Page 13: Introducing Your 4620 Ip Telephone

    Introducing Your 4620 IP Telephone Introduction This chapter introduces you to the layout of the 4620 IP Telephone. It provides a description for each functional button and other phone characteristics, briefly describes each 4620 application, and provides basic instructions for navigating display screens.
  • Page 14 The 4620 IP Telephone Introducing Your 4620 IP Telephone Your telephone’s display area coincides with how the Line/Feature buttons are administered by your System Administrator. The 4 softkeys (which assist you in using the 4620 applications and features), 14 standard (labeled) buttons (which assist in telephone operation and call handling), a built-in, two-way speakerphone, and an infrared interface combine to provide ease of use and flexibility.
  • Page 15 Introducing Your 4620 IP Telephone The 4620 IP Telephone Table 1-1. 4620 IP Telephone Button/Feature Descriptions Callout Button/Feature Button/Feature Number Name Description Message When lit, indicates you have a message waiting on your Waiting Lamp voice messaging system. This indicator can also be optioned to flash for incoming calls.
  • Page 16 The 4620 IP Telephone Introducing Your 4620 IP Telephone 7D EO H , 3 7H O H SKRQ H % XW W RQ ) H D W XU H ' H V FU L SW L RQ V Continued &D O O RXW % XW W RQ ) H D W XU H % XW W RQ ) H D W XU H 1 XP EH U...

  • Page 17: About The Feature Key Expansion Unit (Eu24)

    Telephone features and/or call appearances (incoming/outgoing lines) can be administered by your System Administrator. For information about this Avaya product, see our website at: http://www.avaya.com/direct. For usage instructions, see the “Feature Key Expansion Unit User Guide” (Document Number 555-250-702, available on the http://www.avaya.support.com...
  • Page 18 Navigating Application Screens Introducing Your 4620 IP Telephone The Page Right and Page Left buttons ( ) between the Phone/Exit and Options buttons) are also considered phone buttons, and are used to move forward (Right Arrow) or backward (Left Arrow) from one display screen to another.
  • Page 19 Introducing Your 4620 IP Telephone Navigating Application Screens Table 1-2. Icons/Background Colors for Features Administered on the 4620 Call Server Feature Button Display Icon Description/Condition Background Color None Feature is on/active. White None Feature is off/inactive. Light Gray None Feature denied (Broken Flutter). This is a Light Gray temporary condition, accompanied by an “error beep”...

  • Page 20: 4620 Ip Telephone Applications

    4620 IP Telephone Applications Introducing Your 4620 IP Telephone Four softkeys ( ) appear directly below the display area, and allow you to access the other 4620 applications and then perform application-specific functions, like add, save, edit, delete, or cancel. The labels above the softkeys reflect their function relative only to that specific screen.

  • Page 21: Web Access Application

    Introducing Your 4620 IP Telephone 4620 IP Telephone Applications Web Access Application The optional Web Access application allows you to access web pages reachable via links from a Home page (and connected pages) as administered by your System Administrator. Depending on the Home page links available, you may browse Corporate intranet sites or browse the world wide web.
  • Page 22 4620 IP Telephone Applications Introducing Your 4620 IP Telephone 1-10 Issue 1.8 June 2003...

  • Page 23: Using Your 4620 Ip Telephone

    Using Your 4620 IP Telephone Introduction This chapter describes how to make calls, receive calls, retrieve voice mail messages, and log off your 4620 IP Telephone. The telephone Line/Feature buttons that assist in call handling are also covered in this chapter. Call Appearances In the Phone application, a call appearance, by default, takes up the entire display width, while administered feature buttons take up half the display width.

  • Page 24: Manual Dialing

    Making Calls Using Your 4620 IP Telephone Making Calls You have several ways of making calls. You can lift the handset, activate a headset if one is connected to your phone, use the Speakerphone, or use an automatic dial feature like speed dial, redial or abbreviated dialing, all described in this section.

  • Page 25: Automatic Dialing

    Using Your 4620 IP Telephone Making Calls Automatic Dialing Automatic dialing includes: redialing a previously called number, speed dialing a number programmed on a Speed Dial button, using an administered Abbreviated Dialing Feature button to initiate a call, dialing a party listed on your Call Log, or dialing a party from a web page displayed via the Web Access application.
  • Page 26 Making Calls Using Your 4620 IP Telephone 2. Press the Line/Feature button associated with the number you want to redial. If the call can be dialed, the Phone application screen displays and the selected number dials automatically. If the selected number cannot be dialed (for example, if all call appearance lines are currently on Hold), all Redial entries are disabled.
  • Page 27 Using Your 4620 IP Telephone Making Calls Automatically dialing a party using an administered Line/Feature button Your System Administrator may have programmed individual numbers on Line/Feature buttons (this is called Abbreviated Dialing). If so, they display on the Phone application screen (or the Feature Key Expansion Unit, if this optional device is attached to your phone) with labels assigned by the System Administrator.

  • Page 28: Receiving Calls

    Receiving Calls Using Your 4620 IP Telephone The phone goes off-hook and the selected party’s number is dialed. If the “Phone Screen on Calling” option is set to “Yes” in your IP Telephone Options (as described in Chapter 6) the Phone application screen displays. A Call Log entry is created for this call.

  • Page 29: Call Handling Features

    Using Your 4620 IP Telephone Call Handling Features Call Handling Features The features described in this section are available while calls are in progress. Use the dedicated Feature buttons on the telephone itself, or administered Feature buttons available using the 4620’s softkeys, as applicable. NOTE: Features may also be accessed via an optional Feature Key Expansion Unit, described in...

  • Page 30: Hold

    Call Handling Features Using Your 4620 IP Telephone Hold The Hold feature puts a call on hold until you retrieve it. Placing a call on hold Press the Hold ( ) button. The line’s display area changes to white text with a dark gray background, and the Hold ( ) icon displays.
  • Page 31 Using Your 4620 IP Telephone Call Handling Features Placing or answering a call without lifting the handset, or using the Speakerphone with any feature 1. Press the Speaker ( ) button. The indicator next to the Speaker button lights and voice control is handled by the speaker.

  • Page 32: Transfer

    Retrieving a Voice Mail Message Using Your 4620 IP Telephone The Speaker and the corresponding indicator light turn off and the call terminates. Transfer The Transfer feature lets you transfer a call from your telephone to another extension or outside number. Sending a call to another telephone 1.

  • Page 33: Reinstating The Phone After A Logoff

    Using Your 4620 IP Telephone Logging Off the Phone Logging Off the Phone Log your 4620 IP Telephone off to prevent unauthorized use during an absence or to protect your unique set of administered features (such as your speed dial list) when the phone is shared by multiple users.
  • Page 34 Logging Off the Phone Using Your 4620 IP Telephone 2-12 Issue 1.8 June 2003...

  • Page 35: Using The Speed Dial Application

    Using the Speed Dial Application Introduction This chapter describes how to add, update, and delete a Speed Dial button label. Up to 108 Speed Dial buttons are allowed, each containing a name and corresponding telephone number. Entering Data on Speed Dial Screens If you are unfamiliar with entering data using a telephone dialpad or using softkeys for editing functions, review this section before adding or updating a Speed Dial button.

  • Page 36: Editing During Or After Entry

    Entering Data on Speed Dial Screens Using the Speed Dial Application For example, pressing the “2” on your dialpad displays the letter “A.” Pressing the 2 key again replaces the A with a “B,” pressing it again replaces the B with a “C” and pressing it again replaces the C with a “2;”...

  • Page 37: Name Entry Example

    Using the Speed Dial Application Entering Data on Speed Dial Screens Apostrophe after entering the letter “D” inserts an apostrophe following that letter. Name Entry Example To add a Speed Dial button for Tom Brown, you would typically press the following dialpad number button/Right Arrow softkey in sequence: 8 (T) 666 (o)

  • Page 38: Adding A Speed Dial Button

    Adding a Speed Dial Button Using the Speed Dial Application Adding a Speed Dial Button 1. Access the Speed Dial application by pressing the SpDial softkey. The Speed Dial Main screen displays. 2. Press the Add softkey. The Speed Dial Entry screen displays, with a cursor in the Name field. NOTE: For assistance entering information on this screen, see the previous section titled...
  • Page 39 Updating Speed Dial Button Label Using the Speed Dial Application Information Updating Speed Dial Button Label Information Use the following procedure to change the name or number associated with a Speed Dial button. 1. Access the Speed Dial application by pressing the SpDial softkey. The Speed Dial Main screen displays.

  • Page 40: Deleting A Speed Dial Button Label

    Deleting a Speed Dial Button Label Using the Speed Dial Application The Name/Number entry is updated, and all Speed Dial buttons are re-sorted in alphabetical order by Name. The Speed Dial Main screen redisplays. 8. To update another Speed Dial button, repeat this procedure from Step 2. 9.

  • Page 41: Using The Call Log Application

    Using the Call Log Application Introduction This chapter describes the three Call Logs available on your 4620 IP Telephone. It also provides procedures for adding a Call Log entry to a Speed Dial button and deleting one or all Call Log entries. For information on calling a party listed in any Call Log, see Making Calls Chapter 2...

  • Page 42: Viewing A Call Log

    Viewing a Call Log Using the Call Log Application scroll through the log six entries at a time. Calls are listed in order from top to bottom, the most recent call first. Viewing a Call Log 1. Access the Call Log application by pressing the Log softkey. The Missed Call Log Main screen displays the Caller’s name, number, and time/date of the first six unanswered calls.

  • Page 43: Adding A Call Log Entry To A Speed Dial Button

    Adding a Call Log Entry to a Speed Dial Using the Call Log Application Button Adding a Call Log Entry to a Speed Dial Button 1. Access the Call Log application by pressing the Log softkey. The Missed Calls Main screen displays. 2.

  • Page 44: Deleting Call Log Entries

    Deleting Call Log Entries Using the Call Log Application Deleting Call Log Entries You can delete a single Call Log entry or all entries on a specific Call Log. Deleting a Single Call Log Entry 1. Access the Call Log application by pressing the Log softkey. The Missed Calls Main screen displays.

  • Page 45: Deleting All Entries From A Call Log

    Using the Call Log Application Disabling the Call Log Deleting All Entries from a Call Log 1. Access the Call Log application by pressing the Log softkey. The Missed Calls Main screen displays. 2. To clear the Missed Calls Log, proceed to Step 3. To clear the Incoming Answered Calls Log, press the InAns softkey to display that Call Log, then proceed to Step 3.
  • Page 46 Disabling the Call Log Using the Call Log Application Issue 1.8 June 2003...

  • Page 47: Using The Web Access Application

    World Wide Web. Your System Administrator has the option of designing a Home page on which your web options reside or using a Home page provided by Avaya for this purpose. When setting up your web options, for security purposes, your System Administrator may also optionally require that an authentication screen display upon selection of the Web Access application;...

  • Page 48: Web Access Authentication

    Web Access Authentication Using the Web Access Application Because customizing may affect the flow of web-related activity, only the primary web screen types are described in this chapter. Web Access Authentication Depending on how your Web Access application is administered, you may be required to provide identification before gaining access to web pages.

  • Page 49: Navigating The Home Page And

    Using the Web Access Application Navigating Web Pages Navigating Web Pages The Web Access application browser performs similarly to those on your PDA or cell phone. You navigate web pages using a combination of Line/Feature buttons and softkeys. NOTE: Calls made or received while working with the Web application have no impact on web access, web page navigation, or web page text entry.

  • Page 50: Entering Text On Web Pages

    Entering Text on Web Pages Using the Web Access Application NOTE: You can view and scroll through images, if any are presented, as well as text. Entering Text on Web Pages Text entry pages are those on which you can enter data, for example, a name, a web address (URL), or other identifying information.
  • Page 51 Using the Web Access Application Entering Text on Web Pages If you want to Then Save the text you Press the appropriate application-specific softkey have entered (for example, Submit or Save). Note: Application-specific softkeys are determined by the application developer, therefore the method of saving entered text is subject to the application’s design.

  • Page 52: Entering Characters Using The Dialpad

    Entering Text on Web Pages Using the Web Access Application Entering Characters Using the Dialpad Use the dialpad keys 0 through 9, * and # to enter characters in a text entry field/line. When entering a name or other alphabetic text, the first press of a dialpad key displays the first alphabetic character associated with that key to the right of the current cursor position;...
  • Page 53 Adding a Speed Dial Button for a Website Using the Web Access Application Telephone Number Adding a Speed Dial Button for a Website Telephone Number Some websites may include the ability to pass names and associated telephone numbers to the 4620 IP Telephone. In such cases, applicable web pages display an Add to SD softkey, as provided by the website’s author.
  • Page 54 Adding a Speed Dial Button for a Website Telephone Number Using the Web Access Application Issue 1.8 June 2003...

  • Page 55: 4620 Ip Telephone Options

    4620 IP Telephone Options Introduction This chapter describes how to set or view phone parameters, including: Displaying the Phone screen upon dialing/answering Personalizing the ringing pattern Determining how you want the Redial feature to work (redial the last number called or select from a list of the last six calls) Displaying the Call Timer Changing the rate at which messages display Changing the display area’s contrast...

  • Page 56: Accessing The Options Main Menus

    Accessing the Options Main Menus 4620 IP Telephone Options NOTE: Your Telephone Administrator can turn off all user-settable options. If you press the Options button while on-hook, and the only option displayed is View IP Settings, your administrator has turned off those options you can set, and you cannot change any current settings.

  • Page 57: Application Options

    4620 IP Telephone Options Application Options The procedures that follow describe each Options category in detail. 3. To select an option, press the Line/Feature button on either side of the desired option. The respective Options screen displays. 4. To change the current setting, press the corresponding Line/Feature button.

  • Page 58: Setting The Phone Screen On Answer? Option

    Application Options 4620 IP Telephone Options Setting the Phone Screen on Answer? Option When the Phone Screen on Answer? option is set to Yes, the Phone screen appears in the display area when you answer a call, regardless of the screen you were working with at that time.

  • Page 59: Setting The Call Timers Display

    4620 IP Telephone Options Application Options Setting the Call Timers Display Your 4620 IP Telephone is capable of displaying two types of call timers. The Call Timer displays in the top display area and provides the elapsed time you are connected on a call in h:mm:ss (hours:minutes:seconds) format.

  • Page 60: Setting The Call Appearance Width

    Application Options 4620 IP Telephone Options Setting the Call Appearance Width When the Call Appearance Width is set to Full (the default), each line on which a call appears extends the full width of the display, and accommodates messages in the call appearance display area.

  • Page 61: Personal Ringing Options

    4620 IP Telephone Options Personal Ringing Options Personal Ringing Options Your 4620 IP Telephone has eight ringing pattern options. You can hear the patterns and select the one you prefer using the Personal Ringing option. You select this option from the Options Main screen, accessed by pressing the phone’s Option button.

  • Page 62: Viewing Ip Address Status

    Changing the Display Contrast 4620 IP Telephone Options Viewing IP Address Status IP (Internet Protocol) address information encompasses two screens and identifies certain components and connections. IP Address information includes the location (address) of your phone on your system’s Call Server, the location and port (connection) of the Call Server itself, the call routing and mask addresses, and the identification of the File Server with which your telephone interacts.

  • Page 63: Viewing The Network Audio Quality

    4620 IP Telephone Options Viewing the Network Audio Quality 2. If you don’t have an EU24 installed, skip this step and proceed to Step 3. If you have an EU24 attached to your phone, press the Line/Feature button on either side of the display line on which you see 4620, to identify that you want to adjust the telephone’s display contrast.

  • Page 64: Reinstating The Phone After A Log Off

    Logging Off the 4620 IP Telephone 4620 IP Telephone Options Logging Off the 4620 IP Telephone Log your telephone off to prevent unauthorized use during an absence, or for privacy purposes. Locate the Log Off option on the first Options Main screen. CAUTION: Logging off deletes all Call Log entries and returns any options you may have changed to their default values.

  • Page 65: Setting The Automatic Backup Option

    4620 IP Telephone Options Backup/Restore Options Backup/Restore Options The 4620 IP Telephone’s backup and restore options provide the ability to: Back up your options/preference settings, your Speed Dial button labels, names, and numbers, and Feature button labels automatically whenever you save a change to any one of those settings or buttons. Automatic backup protects this data against system failure, by allowing you to restore your backup file of active settings and button labels.
  • Page 66 Backup/Restore Options 4620 IP Telephone Options 1. Check below the FTP Status line for one of the following messages and proceed as directed: Then The message “Options, Automatic backup is already enabled, and no SD entries, & feature further action is required. Select Return to button labels may be display the second Options Main screen.

  • Page 67: Verifying Backup/Retrieval Status

    4620 IP Telephone Options Backup/Restore Options Verifying Backup/Retrieval Status To check whether the most recent backup and/or retrieval of your data was successful, select FTP Status on the Backup/Restore Main screen. The FTP Status screen displays the following messages for the last backup and the last retrieval, plus an individual status for each type of data: Action Status/Meaning...

  • Page 68: Retrieving And Restoring Data From A Backup File

    Backup/Restore Options 4620 IP Telephone Options Retrieving and Restoring Data from a Backup File Restoring data from your most recent backup file is a two-step process - first you initiate backup file retrieval (usually following a system failure or phone replacement), then you confirm that you want the retrieved data to replace the phone’s current data.

  • Page 69: Setting A User Id, Password, And Other Ftp (File Transfer Protocol) Options

    Administrator before updating any settings. (3.) The User ID and Password in the procedure that follows provide access to your server, allowing you to perform backup and other (future) server-related features; they are not the Avaya Communication Manager registration ID and password, which identify you as an authorized user of your respective system.
  • Page 70 Backup/Restore Options 4620 IP Telephone Options 2. Choose one of the following options: If you want to Then Add or update Select the Line/Feature button next to Server IP the Server IP Address. Address The FTP Server Address Input screen displays with the top display area prompting “Enter IP address”...
  • Page 71 4620 IP Telephone Options Backup/Restore Options If you want to Then Add or update Select User Name. the [Server] The FTP User Name Input screen displays with the User Name top display area prompting “FTP User Name (<16).” Using the dialpad and any applicable Line/Feature buttons, enter the User Name (15 or less characters) that gives you access to the server.

  • Page 72: Feature Button Labeling

    Feature Button Labeling 4620 IP Telephone Options Feature Button Labeling Line/Feature buttons ( ) appear on both sides of the telephone’s display area. In addition to providing call appearances (Lines), these buttons provide other call-related features (either provided with your telephone system or administered by your System Administrator) in the Phone application (and serve as application-specific buttons in other applications, such as the Call Log).
  • Page 73 4620 IP Telephone Options Feature Button Labeling 3. If Right/Left Page indicators appear in the softkey button area, your phone has more than one page of Feature buttons. Use the Right or Left Page Indicator to move to the page on which you want to re-label one or more Feature buttons.

  • Page 74: Selecting An Alternate Language

    Selecting an Alternate Language 4620 IP Telephone Options Selecting an Alternate Language Non-English speaking users can change the user interface language displayed on their 4620 IP Telephones. Language options are: English (the default display language) Français Italiano Japanese Español Deutsche Nederlands Português 1.

  • Page 75: Using A Headset Or Specialized Handset

    Using a Headset or Specialized Handset Introduction This chapter describes the headsets and specialized handsets that are compatible with your IP telephone. How to operate a headset is also covered. IP Telephone-Compatible Headsets Use any of the following headsets with the 4600-Series IP Telephones: Earset Starter Starter Special Noise Cancelling Earset Starter Noise Cancelling...

  • Page 76: Operating A Headset

    AK1C (the handset provided with your phone) AK5C (push to talk) AK6C (amplified) AK8C (noisy environment). For the latest list of special purpose handsets and ordering information, access http:/www.avaya.com/direct: Avaya Direct™ On-Line Catalog (then select System Add-ons, then select Telephone Accessories). Issue 1.8 June 2003...

  • Page 77: Telephone Management And Troubleshooting

    Telephone Management and Troubleshooting Introduction The 4600-Series IP Telephones are relatively trouble-free. This chapter provides helpful information for: Interpreting the different ringer tones you hear. Interpreting the 4620’s display symbols. Testing your telephone to be sure it is operating correctly. Basic Troubleshooting;...

  • Page 78: Interpreting Ringer Tones

    Interpreting Ringer Tones Telephone Management and Troubleshooting Interpreting Ringer Tones As you become more familiar with your IP Telephone, you will recognize the various tones you hear in response to an incoming call or while using the handset. The chart below provides an overview of the tones you hear; check with your System Administrator to verify if the descriptions are accurate for your system.

  • Page 79: Interpreting Display Icons

    Telephone Management and Troubleshooting Interpreting Display Icons Feedback (Handset) Tones Meaning Intercept/Time-out -_-_-_- Alternating high and low tone indicating either a dialing error, denial of a requested service, or failure to dial within a preset interval (usually 10 seconds) after lifting the handset or dialing the previous digit.

  • Page 80: Testing The Telephone's Lights And Display

    Testing Your Phone Telephone Management and Troubleshooting Testing Your Phone The Test feature lets you verify that your telephone’s lights and display are operating properly. Testing the Telephone's Lights and Display 1. With the telephone idle (on-hook), press and release the Mute button, then press the following numbers on the dialpad: 8 3 7 8 # (which stands for TEST).

  • Page 81: Basic Troubleshooting Chart

    Telephone Management and Troubleshooting Basic Troubleshooting Chart Basic Troubleshooting Chart Problem/Symptom Suggested Solution Phone does not activate after Unless your System Administrator has already connecting it the first time initialized your telephone, you may experience a delay of several minutes before it becomes operational.
  • Page 82 Basic Troubleshooting Chart Telephone Management and Troubleshooting Problem/Symptom Suggested Solution Audio quality is poor, specifically, Various potential network problems may be you hear an echo while using a causing the problem. handset, static, sudden silences Access the Network Audio Quality screen (gaps in speech), clipped or garbled (described in Viewing the Network Audio Quality...

  • Page 83: Troubleshooting 4620 Applications

    Telephone Management and Troubleshooting Troubleshooting 4620 Applications Troubleshooting 4620 Applications Problem/Symptom Suggested Resolution GENERAL: A feature does not work as Verify the procedure and retry. indicated in this guide, or does not Check below to troubleshoot the specific application work as it had previously worked with which you are working.

  • Page 84: Resetting And Power Cycling The Ip Telephone

    Resetting and Power Cycling the IP Telephone Telephone Management and Troubleshooting Problem/Symptom Suggested Resolution WEB ACCESS APPLICATION: Pressing the Web softkey does not Check with your LAN Administrator to see if the web display a website server is down, if there are network connectivity problems, or other network problems.

  • Page 85: Power Cycling The Phone

    Resetting and Power Cycling the IP Telephone Management and Troubleshooting Telephone 3. Choose one of the following: If you want to Then Reset the phone without Press * (asterisk). resetting any assigned A confirmation tone sounds and the values display prompts “Restart phone? * = no # = yes.”...
  • Page 86 Resetting and Power Cycling the IP Telephone Telephone Management and Troubleshooting 8-10 Issue 1.8 June 2003...

  • Page 87: Index

    Index Numerics 4620 Applications, Troubleshooting Call Appearance Width, Setting the 4620 IP Telephone Call Appearances 6-10 Logging Off Call Handling Features 6-10 Reinstating after log off Call Log Resetting and Power Cycling About the Telephone Applications Calling a Party from the Telephone Button/Feature Descriptions Deleting a Single Entry Telephone Options...
  • Page 88 4620 IP Telephone Deleting a Speed Dial Button Label Handsets, Specialized (IP Telephone-Compatible) Deleting Call Log Entries Dialing Headset Automatic Headset button Automatically, using an administered Line/Fea- Headset Jack ture button Headset LED Indicator Calling a Party from the Call Log Headset or Specialized Handset, Using a Calling a Party from the Web Access application Headsets...
  • Page 89 Index Navigating Page Right/Left buttons Application Screens Paging indicator 6-15 Web Pages Password Navigating Web Pages Personal Ringing Options Home Page and Other Standard-Size Web Phone Application Pages Phone Application, Troubleshooting the Network Audio Quality, Viewing the Phone Feature buttons Numeric (Dialing) Pad Phone Screen on Answer? Option Phone Screen on Calling? Option...
  • Page 90 4620 IP Telephone 2-10 Sending a call to another telephone Telephone Button/Feature Descriptions Setting a User ID, Password, and other FTP Telephone Lights and Display, Testing the 6-15 Options Telephone Management and Troubleshooting 6-11 Setting the Automatic Backup Option Testing Your Phone Setting the Call Appearance Width Text, entering Setting the Call Timers Display...

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