Troubleshooting 4630 Applications - Avaya 4630 User Manual

Troubleshooting

Troubleshooting 4630 Applications

Problem/Symptom
GENERAL:
A feature does not work as indicated
in the User Guide, or does not work
as it had previously worked
PHONE APPLICATION:
SPEED DIAL APPLICATION:
You cannot dial out using any Speed
Dial button
CALL LOG APPLICATION:
You cannot dial out after selecting a
call log entry
Dialing from the application does not
go through
Troubleshooting 4630 Applications
Suggested Resolution
Verify the procedure and retry.
Check below to troubleshoot the
specific application with which you are
working.
Ensure that any options have not been
changed. Contact your System
Administrator if these actions do not
produce the desired result.
Please review the previous section,
Basic Troubleshooting
Check that all call appearances
(incoming/outgoing lines) are not
already in use. If all lines are in use,
wait until a line is available to make
your call.
Only entries with a status of "Outgoing"
can be called. You cannot call entries
with a status of "Answered" or
"Unanswered" directly without first
editing and saving them.
Check that all call appearances
(incoming/outgoing lines) are not
already in use. If all lines are in use,
wait until a line is available to make
your call.
Your System Administrator must
administer the settings for the
Enhanced Dialing feature beyond the
defaults.
Issue 2.0 December 2003
10
10-5