Troubleshooting 4630 Applications - Avaya DEFINITY 4630 User Manual

Troubleshooting 4630 Applications

Troubleshooting 4630 Applications
Problem/Symptom
GENERAL:
A feature does not work as indicated
in the User Guide, or does not work
as it had previously worked
PHONE APPLICATION:
SPEED DIAL APPLICATION:
You cannot dial out using any Speed
Dial button
CALL LOG APPLICATION:
You cannot dial out after selecting a
call log entry
DIRECTORY APPLICATION:
No Directory tab displays with the
other application tabs at the bottom
of every screen
Suggested Resolution
Verify the procedure and retry.
Check below to troubleshoot the
specific application with which you
are working.
Ensure that any options have not
been changed. Contact your
Telephone System Administrator if
these actions do not produce the
desired result.
Please review the previous section,
Basic Troubleshooting.
Check that all call appearances
(incoming/outgoing lines) are not
already in use. If all lines are in use,
wait until a line is available to make
your call.
Only entries with a status of
"Outgoing" can be called. You
cannot call entries with a status of
"Answered" or "Unanswered"
directly without first editing and
saving them.
Check that all call appearances
(incoming/outgoing lines) are not
already in use. If all lines are in use,
wait until a line is available to make
your call.
Your telephone is not administered
to support the Directory application.
If you believe it should be available,
contact your System Administrator.
Issue 1 December 2001 9-5