Troubleshooting 4625Sw Applications - Avaya 4625SW User Manual

Telephone Management and Troubleshooting

Troubleshooting 4625SW Applications

Problem/Symptom
GENERAL:
A feature does not work as
indicated in this guide, or does
not work as it had previously
worked
You are logging on to a new
telephone and your old data and
settings are not being displayed
PHONE APPLICATION:
SPEED DIAL APPLICATION:
You cannot dial out using any
Speed Dial button
You cannot add an entry to the
Speed Dial list
At least one Speed Dial entry is
missing or contains erroneous
characters
80 4625SW IP Telephone User Guide
Suggested Resolution
Verify the procedure and retry.
Check below to troubleshoot the specific application with
which you are working.
Ensure that any options have not been changed.
Contact your System Administrator if these actions do not
produce the desired result.
Your new telephone is not retrieving data from the same
location as your original telephone, or you need to provide
a User Name and Password. Follow the procedure in
Setting the Automatic Backup Option
current telephone with the necessary parameters. If this
procedure does not solve the problem, contact your
System Administrator.
Review the previous section,
Chart.
Verify that all call appearances (incoming/outgoing lines)
are not already in use. If all lines are in use, wait until a
line is available to make your call.
You have 108 Speed Dial entries, the maximum allowed.
You must delete at least one entry before adding a new
entry.
Someone edited the FTP backup file and failed to insert a
blank line at the beginning of the file, and/or failed to save
the file in UTF-8 format. Edit the file, insert a blank line at
the beginning of the file, and save the file in UTF-8 format.
(Contact your System Administrator if you have questions
on editing the file yourself.) Then retrieve the file from the
telephone, as explained in
from a Backup File.
to administer your
Basic Troubleshooting
Retrieving and Restoring Data
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