Troubleshooting Ip Telephony Applications - Avaya 4610SW End User Manual

Phone does not ring
A feature does not work as indicated in
this guide (for example, the Redial button
doesn't operate as described)
All other IP Phone problems
Problem/Symptom
GENERAL:
A feature does not work as indicated in
this guide, or does not work as it had
previously worked.
PHONE APPLICATION:
SPEED DIAL APPLICATION:
You cannot dial out using any Speed
Dial button.
You cannot add an entry to the Speed
Dial list.
CALL LOG APPLICATION:
You cannot dial out after selecting a call
log entry.
You cannot add an entry to the Speed
Dial list.
Dialing from this application does not go
through.
The Call Log is empty.
WEB ACCESS APPLICATION:
Pressing the Web softkey does not
display a website.
Dialing from this application does not go
through.
You cannot add an entry to the Speed
Dial list.
OPTIONS:
No Options other than "View IP
Settings" display.
Note that there might be a slight operational delay if you unplug and reconnect the
phone. Reset or power cycle the phone with your System Administrator's
assistance. Contact your System Administrator if the above steps do not produce
the desired result.
Use the Up/Down Volume keys to set your ringer volume to a higher level. From
another phone, place a call to your extension to test this suggested solution.
Verify the procedure and retry. For certain features, you must lift the handset first
or place the phone off-hook. Contact your System Administrator if the above
action does not produce the desired result. Your telephone system might have been
specially programmed for certain features applicable only to your installation.
Contact your System Administrator.

Troubleshooting IP Telephony Applications

Suggested Resolution
Verify the procedure and retry. Check below to troubleshoot the specific application
with which you are working. Ensure that any options have not been changed.
Contact your System Administrator if these actions do not produce the desired
result.
Please refer to the Basic Troubleshooting Chart.
Verify that all call appearances (incoming/outgoing lines) are not already in use. If
all lines are in use, wait until a line is available to make your call.
You have 48 Speed Dial entries, the maximum allowed. You must delete at least
one entry before adding a new entry.
Check that all call appearances (incoming/outgoing lines) are not already in use. If
all lines are in use, wait until a line is available to make your call.
You have 48 Speed Dial entries, the maximum allowed. You must delete at least
one entry before adding a new entry.
Your administrator must administer settings for the Enhanced Dialing feature
beyond the defaults.
Many events can clear the Call Log, including power failures, restarting the
telephone after logging off, etc.
Check with your LAN Administrator to determine if the web server is not operating,
if there are network connectivity problems, or other network problems.
Your administrator must administer settings for the Enhanced Dialing feature
beyond the defaults.
You have 48 Speed Dial entries, the maximum allowed. You must delete at least
one entry before adding a new entry.
Your administrator has turned off all user-settable options.
4610SW IP Telephone End User Guide | 22 | P a g e