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Avaya 4620 User Manual

Avaya 4620 User Manual

Release 2.2
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4620/4620SW/4621SW IP Telephone
Release 2.2
User Guide
555-233-781
Issue 2.2
April 2005

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Summary of Contents for Avaya 4620

  • Page 1 4620/4620SW/4621SW IP Telephone Release 2.2 User Guide 555-233-781 Issue 2.2 April 2005...
  • Page 3 • System administration documents Warranty • Security documents Avaya Inc. provides a limited warranty on this product. Refer to your • Hardware-/software-based security tools sales agreement to establish the terms of the limited warranty. In • Shared information between you and your peers addition, Avaya’s standard warranty language as well as information...
  • Page 4 Means of Connection E-mail: totalware@gwsmail.com Connection of this equipment to the telephone network is shown in the For the most current versions of documentation, go to the Avaya support following tables. Web site: http://www.avaya.com/support. Canadian Department of Communications (DOC) Interference Information This Class B digital apparatus complies with Canadian ICES-003.

  • Page 5: Table Of Contents

    Introduction ........The 4620/4620SW/4621SW IP Telephone ..... . .
  • Page 6 Disabling the Call Log ....... . . 6 4620/4620SW/4621SW IP Telephone Release 2.2 User Guide...
  • Page 7 Viewing the Network Audio Quality ......Logging Off the 4620/4620SW/4621SW IP Telephone ....
  • Page 8 Basic Troubleshooting Chart ......Troubleshooting 4620/4620SW/4621SW Applications....

  • Page 9: About This Guide

    About This Guide Overview This guide covers how to use your new 4620/4620SW/4621SW IP Telephone. The 4620/ 4620SW/4621SW is simple to use while offering the latest advances in telephony systems. IP (Internet Protocol) telephones obtain their operational characteristics from your central telephone server rather than residing in the phone unit itself.

  • Page 10: What's New In This Document

    This guide is organized to help you find topics in a logical manner. Read it from start to finish to get a thorough understanding of how to use your 4620/4620SW/4621SW IP Telephone. Or, use the Table of Contents or Index to locate information specific to a task or function you want to perform.

  • Page 11: Document Organization

    Application of call logs, add a log entry to a Speed Dial button, and delete one or more call log entries. Chapter 5: Using the Web Explains how to use the 4620/4620SW/4621SW’s Web Access Application access functions. Chapter 6: 4620/4620SW/...

  • Page 12: Symbolic Conventions

    For information related to installing an IP telephone, see the 4600 Series IP Telephone Installation Guide (Document Number 555-233-128). For information related to using the telephone stand or wall-mounting a 4620/4620SW/4621SW IP Telephone, see the 4620/4620SW/4621SW/4622SW/4625SW IP Telephone Stand Instructions (Document Number 16-300299).

  • Page 13: Chapter 1: Introducing Your 4620/4620Sw/4621Sw Ip Telephone

    Chapter 1: Introducing Your 4620/4620SW/4621SW IP Telephone Introduction This chapter introduces you to the layout of the 4620/4620SW/4621SW IP Telephone. It provides a description for each functional button and other phone characteristics, briefly describes each 4620/4620SW/4621SW application, and provides basic instructions for navigating display screens.

  • Page 14: The 4620/4620Sw/4621Sw Ip Telephone

    Introducing Your 4620/4620SW/4621SW IP Telephone The 4620/4620SW/4621SW IP Telephone The 4620/4620SW/4621SW IP Telephone is an innovative telephone that gives you access to the World Wide Web while offering the latest features and applications. The large display area allows up to 12 application-specific buttons to be presented and labeled at one time.
  • Page 15 The 4620/4620SW/4621SW IP Telephone Figure 1: 4620/4620SW/4621SW IP Telephone Issue 2.2 April 2005...
  • Page 16 Paging Indicator is not displayed. Speaker LED Lights steadily when the Speaker is active. Indicator Speaker Accesses the Speaker feature. Headset LED Lights steadily when the headset is active. Indicator 1 of 2 16 4620/4620SW/4621SW IP Telephone Release 2.2 User Guide...
  • Page 17 The 4620/4620SW/4621SW IP Telephone Table 1: 4620/4620SW/4621SW IP Telephone Button/Feature Descriptions (continued) Callout Button/Feature Button/Feature Number Name Description Headset With a headset connected, changes audio control from the handset or Speaker to the headset. Mute LED Lights steadily when the handset, headset or Speaker is Indicator muted.

  • Page 18: About The Feature Key Expansion Unit (Eu24/Eu24Bl)

    Introducing Your 4620/4620SW/4621SW IP Telephone About the Feature Key Expansion Unit (EU24/EU24BL) The Feature Key Expansion Unit is an optional device that can be connected to your 4620 IP Telephone. The EU24 and EU24BL contain 24 buttons onto which your System Administrator sets up additional IP telephone features and/or call appearances (incoming and outgoing lines).
  • Page 19 Several features, such as flash, wink, and flutter, are associated with Call Center operations, and might not apply to many 4620 users. Table 2: Icons/Background Colors for Features on the 4620/4620SW/4621SW...

  • Page 20: 4620/4620Sw/4621Sw Ip Telephone Applications

    4620/4620SW/4621SW IP Telephone Applications Your 4620 IP Telephone provides four applications (Phone, Speed Dial, Call Log, and Web). Additionally, use the Options function to define settings, personalize your phone, and troubleshoot certain functions. All applications appear in the display area, accessed by the softkeys appearing below the display.

  • Page 21: Call Log Application

    Web access screens and pages, and provides information about entering text on Web pages. Making a call from the Web Access application is covered in Chapter 2: Using Your 4620/4620SW/4621SW IP Telephone. 4620/4620SW/4621SW Telephone Options Access the Options function using the Options ( ) button below and to the right of the display area.

  • Page 22: Additional 4620/4620Sw/4621Sw Functionality

    Speed Dial button data, options settings and other personal settings on an FTP (File Transfer Protocol) server in your network. When you log in to any 4620/4620SW/4621SW IP Telephone supporting Release 2.1 or later software, that telephone attempts to retrieve your data from that server.

  • Page 23: Chapter 2: Using Your 4620/4620Sw/4621Sw Ip Telephone

    Telephone Introduction This chapter describes how to make calls, receive calls, retrieve voice mail messages, and log off your 4620/4620SW/4621SW IP Telephone. The telephone Line/Feature buttons that assist in call handling are also covered in this chapter. Call Appearances In the Phone application, a call appearance, by default, takes up the entire display width, while administered Feature buttons take up half the display width.

  • Page 24: Manual Dialing

    2. Use the dialpad to enter the number you want to call. The number entered displays on the active call appearance line and the 4620 IP Telephone initiates the call. 3. Hang up the handset, deactivate the headset, or press the Speaker button to end the call.

  • Page 25: Redialing A Party

    - first you have to dial one or more digits to obtain an outside line, access your corporate telephone network, or add some other code before you can return the call. As of Release 1.8, the 4620 IP Telephone can, if appropriately administered, automatically dial those “extra” digits for you. So with one touch, the telephone automatically dials 91-732-555-1234.

  • Page 26: Dialing A Party Using A Speed Dial Button

    Chapter 3: Using the Speed Dial Application. Because the 4620 IP Telephone’s advanced capabilities allow up to 108 speed dial entries, speed dialing as described here is convenient and efficient. 1. Press the SpDial softkey at the bottom of the display screen.

  • Page 27: Calling A Party From The Call Log

    Making Calls Calling a party from the Call Log Your 4620 IP Telephone maintains a log of up to 90 outgoing, incoming answered, and incoming unanswered calls to/from your phone. Each log can have up to 30 calls. 1. To call a party listed in the Call Log, press the Log softkey at the bottom of the display area.

  • Page 28: Calling A Party From The Web Access Application

    If your administrator has set up the Enhanced Dialing feature, selecting a link to Note: call a party causes the 4620 to automatically add any appropriate digits (such as those required to get an outside line) to phone numbers. If you select a call link, but the call does not go through, check with your Telephone Administrator to ensure that the Enhanced Dialing feature is set up properly for your environment.

  • Page 29: Conference

    Call Handling Features Conference The Conference feature allows you to conference up to the maximum number of parties set by your System Administrator. Adding another party to a call 1. Dial the first party, then press the Conference ( ) button. The line’s display area changes to white text with a dark gray background.

  • Page 30: Mute

    3. Adjust the Speaker volume if needed by pressing the Volume Control ( button until you reach the desired volume level. As you press the Volume Control button, the top display area shows the volume level. 30 4620/4620SW/4621SW IP Telephone Release 2.2 User Guide...

  • Page 31: Changing From The Speaker To The Handset Or Headset

    Call Handling Features Changing from the Speaker to the handset or headset Pick up the handset or activate the headset. The indicator next to the Speaker button goes off and audio control reverts to the handset or headset as applicable. Changing from the handset or headset to the Speaker Press the Speaker ( ) button, then hang up the handset (the headset is automatically...

  • Page 32: Retrieving A Voice Mail Message

    Telephone System Administrator. Logging Off the Phone Log your 4620 IP Telephone off to prevent unauthorized use during an absence. When multiple users share a phone, logging off protects your privacy by deleting your Call Log entries, and allows other users to load their specific telephone features from the call server.

  • Page 33: Reinstating The Phone After A Logoff

    The display prompts for entry of your password. 2. Using the dial pad, enter your Password, then press the # key. The 4620 is now ready for use. Forcing a Login to the Phone If you try to log your phone in, and “Extension in Use” displays, another person is already using the extension you entered.
  • Page 34 Using Your 4620/4620SW/4621SW IP Telephone 34 4620/4620SW/4621SW IP Telephone Release 2.2 User Guide...

  • Page 35: Chapter 3: Using The Speed Dial Application

    ) softkeys to move the cursor to the left or right, respectively. When entering a telephone number in the Number field, your 4620 IP Telephone recognizes a key press as a number (or typographic character such as * or #) and automatically moves the cursor to the right.

  • Page 36: Editing During Or After Entry

    For example, in entering the name “D’Aleo,” pressing the Line/Feature button labeled Apostrophe after entering the letter “D” inserts an apostrophe following that letter. 36 4620/4620SW/4621SW IP Telephone Release 2.2 User Guide...

  • Page 37: Name Entry Example

    Entering Data on Speed Dial Screens Name Entry Example To add a Speed Dial button for Tom Brown, you would typically press the following dialpad number button/Right Arrow softkey in sequence: 8 (T) 666 (o) (Right Arrow softkey to move the cursor one space to the right) 6 (m) 22 (b) 777 (r)

  • Page 38: Adding A Speed Dial Button

    The Name/Number entry is added to the Speed Dial list in alphabetical order by Name. The Speed Dial Main screen redisplays, allowing you to verify that the new button is now available for automatic dialing. 38 4620/4620SW/4621SW IP Telephone Release 2.2 User Guide...

  • Page 39: Updating Speed Dial Button Label Information

    Updating Speed Dial Button Label Information 8. To add another Speed Dial button, repeat this procedure from Step 2. 9. To exit the Speed Dial application, press the Phone/Exit ( ) button. Note: You can position an entry at the beginning of the list, out of alphabetical order, by Note: placing a space, asterisk, etc.

  • Page 40: Deleting A Speed Dial Button Label

    The prompt “Select label to delete” displays. 4. Press the Line/Feature button that corresponds to the button you want to remove. The Speed Dial Deletion screen displays the prompt “Press Delete again to confirm.” 40 4620/4620SW/4621SW IP Telephone Release 2.2 User Guide...
  • Page 41 Deleting a Speed Dial Button Label 5. Visually verify that you want to delete the Name and Number displayed, then choose one of the following options: If you want to Then Cancel the deletion without removing this Press Cancel. Speed Dial button No deletion occurs.
  • Page 42 Using the Speed Dial Application 42 4620/4620SW/4621SW IP Telephone Release 2.2 User Guide...

  • Page 43: Chapter 4: Using The Call Log Application

    The 4620 also allows you to set up a Speed Dial button for any call listed in a log, facilitating dialing of frequently called numbers.

  • Page 44: Viewing A Call Log

    The Call Log displays incoming phone numbers as they are received from the call server. The Call Log displays outgoing phone numbers as you dial them or as they are stored (saved) in the Speed Dial application. 44 4620/4620SW/4621SW IP Telephone Release 2.2 User Guide...

  • Page 45: Adding A Call Log Entry To A Speed Dial Button

    Adding a Call Log Entry to a Speed Dial Button Adding a Call Log Entry to a Speed Dial Button To add a Call Log entry to a Speed Dial button: 1. Access the Call Log application by pressing the Log softkey. The Missed Calls Main screen displays.

  • Page 46: Deleting Call Log Entries

    The entry is removed and the remaining entries on this Call Log remain sorted in chronological order. The Call Log’s Main screen displays. 6. To exit the Call Log application, press the Phone/Exit ( ) button. 46 4620/4620SW/4621SW IP Telephone Release 2.2 User Guide...

  • Page 47: Deleting All Entries From A Call Log

    5. To exit the Call Log application, press the Phone/Exit ( ) button. Disabling the Call Log If desired, you can disable your Call Log. See Enabling/Disabling the Call Log Chapter 6: 4620/4620SW/4621SW IP Telephone Options for details. Issue 2.2 April 2005...
  • Page 48 Using the Call Log Application 48 4620/4620SW/4621SW IP Telephone Release 2.2 User Guide...

  • Page 49: Chapter 5: Using The Web Access Application

    Note that the Web Access application offers a basic browser capability. The application does not support all Internet data types, nor is it intended to replace your PC’s browser. The 4620’s Web functions are geared towards use on a small (six line) display screen, more like those of a Personal Data Assistant (PDA) or cellular telephone.

  • Page 50: Web Access Authentication

    Navigate Web pages using a combination of Line/Feature buttons and softkeys. Note: Calls made or received while working with the Web application have no impact on Note: Web access, Web page navigation, or Web page text entry. 50 4620/4620SW/4621SW IP Telephone Release 2.2 User Guide...

  • Page 51: Navigating The Home Page And Other Standard-Size Web

    Navigating Web Pages Navigating the Home Page and Other Standard-Size Web Pages To navigate the home page and other standard-size Web pages: 1. Access the Web Access screen by selecting the Web softkey at the bottom of the display area. The Home page displays.

  • Page 52: Entering Text On Web Pages

    2. Use the dialpad to enter text. Use the softkey functions to facilitate your entry, as described below. If you want to Then Enter text If you are unfamiliar with 4620/4620SW/4621SW Web text entry, see Entering Characters Using the Dialpad below. When you complete the current field/text line, either press the...

  • Page 53: Entering Characters Using The Dialpad

    Entering Text on Web Pages If you want to Then (continued) Change the case of Press the Mode softkey until ALPHA (upper case) or alpha an alphabetic (lower case) displays, as appropriate. Then use the dialpad to character to/from select the characters you want to appear in that case. lower (the default) to Mode alpha displays all characters entered in lower case, upper case...

  • Page 54: Adding A Speed Dial Button For A Web Site Telephone Number

    Number Some Web sites might include the ability to pass names and associated telephone numbers to the 4620 IP Telephone. In such cases, applicable Web pages display an AddToSD softkey, as provided by the Web site’s author. 1. Press the AddToSD softkey.

  • Page 55: Chapter 6: 4620/4620Sw/4621Sw Ip Telephone Options

    Backing up and restoring Speed Dial button data, Feature button labels, and Options settings Personalizing Feature button labels Selecting a different language for the 4620/4620SW/4621SW user interface Changing the width of displayed call appearances Allowing the Voice message light to flash when the telephone rings Disabling and re-enabling the Call Log This chapter also covers how to verify the status of certain phone/server interactions.

  • Page 56: Accessing The Options Main Menus

    Select display language – allows you to change the display from the current language to up to any of seven alternate languages. 3. To select an option, press the Line/Feature button on either side of the desired option. The respective Options screen displays. 56 4620/4620SW/4621SW IP Telephone Release 2.2 User Guide...

  • Page 57: Application Options

    5. After changing an option, use the appropriate softkey to continue. 6. To exit the Options application, press any of the softkeys labeled for other 4620/4620SW/ 4621SW applications (SpDial, Log, and Web). To return to the Phone application, press the Phone/Exit ( ) button.

  • Page 58: Setting The Phone Screen On Answer? Option

    2. Press the Line/Feature button for the next setting you want to change or save this setting by pressing the Save softkey. (To restore the previous setting without making a change, press the Cancel softkey.) After saving or cancelling, the first Options Main screen displays. 58 4620/4620SW/4621SW IP Telephone Release 2.2 User Guide...

  • Page 59: Setting The Display Call Timers? Option

    Application Options Setting the Display Call Timers? Option Your 4620/4620SW/4621SW IP Telephone can display two types of Call Timers. The Call Timer displays in the top display area and provides the elapsed time you are connected on a call in h:mm:ss (hours:minutes:seconds) format. The Hold Timer displays in the applicable call appearance area, showing the elapsed time a call is on hold.

  • Page 60: Setting The Call Appearance Width

    Upon saving or cancelling, the first Options Main screen displays. Enabling/Disabling the Call Log Your Call Log is a standard application that saves incoming and outgoing calls in one of three logs: Incoming Answered calls, Incoming Unanswered calls, and Outgoing calls. 60 4620/4620SW/4621SW IP Telephone Release 2.2 User Guide...

  • Page 61: Personal Ringing Options

    Personal Ringing Options Your 4620/4620SW/4621SW IP Telephone has eight ringing pattern options. You can hear the patterns and select the one you prefer using the Personal Ringing option. You select this option from the Options Main screen, accessed by pressing the phone’s Option button.

  • Page 62: Status Screen Viewing Options

    Although technical in nature, your System Administrator might ask you for information to track questions about or problems with phone functions or connections. Viewing Quality of Service (QoS) Status QoS refers to several mechanisms used to improve audio quality over the network. 62 4620/4620SW/4621SW IP Telephone Release 2.2 User Guide...

  • Page 63: Viewing Interface Status

    Option button). 2. If you do not have an EU24/EU24BL installed, press the Line/Feature button on either side of the display line on which you see 4620. Doing so identifies that you want to adjust the telephone’s display contrast.

  • Page 64: Viewing The Network Audio Quality

    The first of two Options Main screens displays. 2. Select the Line/Feature button on either side of the Log Off option. The Log Off screen displays the prompt “Do you want to log off?” 64 4620/4620SW/4621SW IP Telephone Release 2.2 User Guide...

  • Page 65: Reinstating The Phone After A Log Off

    The phone is now ready for use. Backup/Restore Options The 4620/4620SW/4621SW IP Telephone’s backup and restore options allow you to: Back up your options/preference settings, your Speed Dial button labels, names, and numbers, and Feature button labels. This occurs automatically whenever you save a change to any one of those settings or buttons.

  • Page 66: Settings Saved During A Backup

    Call Appearance Width (half/full) Visual Alerting (yes/no) Call Log Enable (yes/no) 4620 Contrast setting EU24/EU24BL Contrast setting Display Language Ethernet setting Automatic Backup (yes/no) FTP Server IP Address FTP Directory Path FTP User Name 66 4620/4620SW/4621SW IP Telephone Release 2.2 User Guide...

  • Page 67: Setting The Automatic Backup Option

    Backup/Restore Options Setting the Automatic Backup Option You must change the Automatic Backup setting to Enabled to automatically back up your options settings, Feature button labels, and Speed Dial button labels, names and numbers whenever you change any of these values. If this setting is Disabled, you might have to first provide additional information, such as the FTP server on which your backed up data will reside, before you can change the setting.

  • Page 68: Verifying Backup/Retrieval Status

    N/A - No backup was initiated (ensure that the Automatic Backup setting is Enabled on the Backup/Restore Main screen). In Progress - The 4620/4620SW/4621SW IP Telephone is currently backing up your data. Failed - Backup could not be performed (for example, the server could not be accessed, the backup file cannot be accessed, etc.)

  • Page 69: Retrieving And Restoring Data From A Backup File

    1. Select Retrieve Stored Data from the Backup/Restore Main screen. The 4620/4620SW/4621SW attempts to start FTP (File Transfer Protocol) to retrieve the latest backup file from the server. The message “FTP Retrieval in progress...” displays. Any...

  • Page 70: Setting A User Id, Password, And Other Ftp (File Transfer Protocol) Options

    Those settings which can be unique to your phone appear on the FTP (File Transfer Protocol) Setup screen. They are: Server IP Address - the specific server to which your 4620/4620SW/4621SW IP Telephone is connected, for backup, restore, and other network-related functions. If your phone has been repaired, this value is set to zero and should be re-established.
  • Page 71 Backup/Restore Options 2. Choose one of the following options: If you want to Then Add or update the Select the Line/Feature button next to Server IP Address. Server IP Address The FTP Server Address Input screen displays. The top display area prompts “Enter IP address” (if no server name is currently assigned) or “IP Address or DNS name (<17)”...

  • Page 72: Feature Button Labeling

    2. If an optional EU24/EU24BL Feature Key Expansion Unit is attached, move to those button labels either by pressing the Page Right ( ) button until you pass the 4620’s local button labels, or by pressing the Page Left ( ) button to immediately display the bottom half of the EU24/EU24BL labels.
  • Page 73 Feature Button Labeling 3. Choose one of the following options: If you want to Then Re-label one or Select Relabel feature buttons. more Feature The Feature Button Relabeling screen displays. buttons Proceed to Step 4. View the default Select View default labels. labels for your The Default Feature Button View screen displays.

  • Page 74: Changing A Phone/Pc Ethernet Interface

    2. Press the Line/Feature button on either side of the desired setting. The Current setting changes to your selected setting. 3. To save your selection, select Save. To restore the original setting without changing it, select Cancel. The second Options Main screen redisplays. 74 4620/4620SW/4621SW IP Telephone Release 2.2 User Guide...

  • Page 75: Selecting An Alternate Language

    Selecting an Alternate Language Users can change the user interface language their 4620/4620SW/4621SW IP Telephones display. The specific languages supported depend on the telephone model (4620 or 4620SW/ 4621SW) and its software. The 4620 IP Telephone always supports the following languages: English (the default display language) Français...
  • Page 76 The language remains unchanged and the the user interface display Language Selection screen re-displays. language Repeat the procedure from Step 2 to select a different language, or select Return to return to the second Options Main screen. 76 4620/4620SW/4621SW IP Telephone Release 2.2 User Guide...

  • Page 77: Chapter 7: Headsets And Handsets

    The HIP cord, which allows basic, direct headset connection to your Avaya IP Telephone. Avaya also offers a cordless headset solution (LKA10) with up to a 150 ft. mobile range from the base. The LKA10, when used with the MIP-1, offers remote call answering and call initialization features on the 4610SW, 4620, 4620SW/4621SW and 4630SW IP Telephones.

  • Page 78: Handsets For 4600 Series Ip Telephones

    See the following table for specialized handsets, and replacement handsets for your phone. Handset Connector Type Ordering Code AK1A-2001 Replacement Handset 700203797 AK5A-1001 Push-to-Talk 700229727 AK6A-1001 Amplified 700229735 AK8A-1001 Noisy Location 700229743 78 4620/4620SW/4621SW IP Telephone Release 2.2 User Guide...

  • Page 79: Chapter 8: Telephone Management And Troubleshooting

    Basic Troubleshooting. This chart provides the most common problems an end user might encounter and suggested resolutions. Application-specific troubleshooting. This chart describes problems and solutions specific to a 4620 application (Phone, Speed Dial, Call Log, or Web Access). Resetting or power-cycling your phone, when Basic Troubleshooting does not resolve a problem.
  • Page 80 Reorder -- -- -- -- -- -- Fast busy tone repeated every half-second indicate all phone trunk lines are busy. Ringback ---- ---- ---- ---- Low-pitched tone repeated 15 times a minute indicates the number dialed is ringing. 80 4620/4620SW/4621SW IP Telephone Release 2.2 User Guide...

  • Page 81: Interpreting Display Icons

    Interpreting Display Icons Interpreting Display Icons As you become more familiar with your IP telephone’s display, you will recognize the icons or symbols associated with the state of a call or the state of the phone. This chart provides an overview of the icons you might see.

  • Page 82: Testing Your Phone

    Allow a few minutes for re-initialization after power interruption unplugging, powering down the phone, server problems, or other power interruption causes. Phone worked earlier but does Contact your System Administrator. not currently appear to work 1 of 3 82 4620/4620SW/4621SW IP Telephone Release 2.2 User Guide...
  • Page 83 Basic Troubleshooting Chart Problem/Symptom Suggested Solution (continued) Speaker does not operate Ask your System Administrator if your Speaker was disabled. Phone does not ring Use the Up/Down Volume keys to set your ringer volume to a higher level. From another phone, place a call to your extension to test this suggested solution.
  • Page 84 Your telephone system might have been specially programmed for certain features applicable only to your installation. All other IP Phone problems Contact your System Administrator. 3 of 3 84 4620/4620SW/4621SW IP Telephone Release 2.2 User Guide...

  • Page 85: Troubleshooting 4620/4620Sw/4621Sw Applications

    Troubleshooting 4620/4620SW/4621SW Applications Troubleshooting 4620/4620SW/4621SW Applications Problem/Symptom Suggested Resolution GENERAL: A feature does not work as Verify the procedure and retry. indicated in this guide, or does Check below to troubleshoot the specific not work as it had previously application with which you are working.
  • Page 86 You must delete at least one entry before adding a new entry. OPTIONS: No Options other than “View IP Your administrator has turned off all user-settable Settings” display options. 2 of 2 86 4620/4620SW/4621SW IP Telephone Release 2.2 User Guide...

  • Page 87: Resetting And Power Cycling The Ip Telephone

    Resetting and Power Cycling the IP Telephone Resetting and Power Cycling the IP Telephone Reset your IP telephone when other troubleshooting suggestions do not correct the problem or after being advised to do so by your System Administrator. CAUTION: Use a Power Cycle only with the approval of your System Administrator and only CAUTION: when a reset does not resolve the problem.

  • Page 88: Power Cycling The Phone

    Ethernet cables. WARNING: Because the type of power cycle mentioned in Step 2 involves reprogramming WARNING: certain values, Step 2 should only be performed by your System Administrator. 88 4620/4620SW/4621SW IP Telephone Release 2.2 User Guide...

  • Page 89: Index

    Headsets for ....Disabling the 4620/4620SW/4621SW Applications, Troubleshooting ....Enabling/Disabling the .
  • Page 90 Logging Off the Telephone ..Options Screens, Troubleshooting ..Logoff, Reinstating the Phone following Options, for 4620/4620SW/4621SW IP Telephone 90 4620/4620SW/4621SW IP Telephone Release 2.2 User Guide...
  • Page 91 Related Documentation ... . . Text, entering Resetting and Power Cycling the 4620 IP Telephone Transfer ....
  • Page 92 ....Navigating Web Site Telephone Number, Adding a ....Speed Dial Button for 92 4620/4620SW/4621SW IP Telephone Release 2.2 User Guide...

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