Avaya IP Office 3.2 Installation Manual
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Avaya IP Office 3.2 Installation Manual

Avaya IP Office 3.2 Installation Manual

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IP Office 3.2
Phone Installation Guide
15-601042 Issue 11e (27th June 2006)

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Summary of Contents for Avaya IP Office 3.2

  • Page 1 IP Office 3.2 Phone Installation Guide 15-601042 Issue 11e (27th June 2006)
  • Page 2 While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

  • Page 3: Table Of Contents

    Boot File Needs Upgrading ........................36 No Application File or Application File Needs Upgrading ................. 37 Correct Boot File and Application File Already Loaded ................37 Phone Installation Guide Page iii IP Office 3.2 15-601042 Issue 11e (27th June 2006)
  • Page 4 Beaming Files During a Call ........................41 Palm Organizer ............................ 41 Appendix E: Alternate DHCP Setup..................43 Alternate DHCP Servers for Avaya IP Phone Installation ................ 43 Using Windows 2000 Server ........................43 1. Checking for DHCP.......................... 43 2. Windows 2000 DHCP Setup for H.323 IP Phones ................44 Alternate Options............................

  • Page 5: Ip Office Ip Phones

    IP Office IP Phones Introduction This guide covers the installation of Avaya H.323 IP phones on IP Office systems. Currently, the following H.323 IP phones are supported on IP Office 3.2. H.323 IP Models Note Phones 4600 Series 4601, 4602, 4602SW, These are H.323 IP phones supported on a...
  • Page 6 We strongly recommend that IP phone installation is only done by installers with VoIP experience. • The whole customer network must be assessed for its suitability for VoIP, before installation. Avaya may refuse to support any installation where the results of a network assessment cannot be supplied. Phone Installation Guide Page 2 IP Office 3.2...

  • Page 7: Small Installation (5 Or Less Phones)

    If a permanent TFTP server is required, use of IP Office Manager is not recommended. Details of TFTP Server Options are included in the installation process. Phone Installation Guide Page 3 IP Office 3.2 15-601042 Issue 11e (27th June 2006)

  • Page 8: Large Installation (More Than 5 Phones)

    On Small Office Edition and IP406 V2 units, a memory card in the Embedded Voicemail Memory card slot can be used as the TFTP folder. • A 3rd party TFTP application can be installed and used. Phone Installation Guide Page 4 IP Office 3.2 15-601042 Issue 11e (27th June 2006)

  • Page 9: Wireless Installation

    IP Office IP Phones Wireless Installation The diagram below shows a scenario where Avaya 3616, 3620 and 3626 802.11b wireless H.323 IP phones are supported. • DHCP Server The rules about the use of the IP Office as a DHCP server or the use of a separate DHCP server still apply.

  • Page 10: Installation Requirements

    The software for IP phone installation is installed into the IP Office Manager program folder during Manager installation. • Licence Keys: IP Office supported H.323 IP phones do not need a licence key entered on the system. Phone Installation Guide Page 6 IP Office 3.2 15-601042 Issue 11e (27th June 2006)

  • Page 11: Network Assessment

    • A Network Assessment is Mandatory When installing H.323 IP phones on an IP Office system, it is assumed by Avaya that a network assessment has been performed. If a support issue is escalated to Avaya, Avaya may request to see the results of the network assessment and may refuse to provide support if a suitable network assessment was not performed.

  • Page 12: Voice Compression Channels

    WAN overhead. Note • IP Office does not perform QoS for its Ethernet ports including the WAN Ethernet port on the Small Office Edition. Phone Installation Guide Page 8 IP Office 3.2 15-601042 Issue 11e (27th June 2006)

  • Page 13: Potential Voip Problems

    VoIP. • Cabling Connections: Technically VoIP can (bandwidth allowing) be run across any IP network connection. In practice, Cat5 cabling is essential. Phone Installation Guide Page 9 IP Office 3.2 15-601042 Issue 11e (27th June 2006)

  • Page 14: User Pc Connection

    *The 4606, 4612 and 4624 phones can be upgraded to provide voice priority switching by fitting an Avaya 30A Switch Upgrade Base to the phone. In addition, this base also allows the phone to be powered from a IEEE 802.3af Power over Ethernet source.

  • Page 15: Power Supply Options

    This is referred to as "spare wire" or "mid-span" power supply units. • Avaya 1151C1 Power Supply Unit (PSU) A power supply unit for a single IP phone. Has a LINE port for the LAN cable from the IP Office, and a PHONE port for the LAN cable to the IP phone.

  • Page 16: 802.3Af Power Over Ethernet Options

    RJ45 data and power out port. It can support a maximum of 200 Watts or a peak of 16.8 Watts per port. • Power of Ethernet (POE) Switch The Avaya P333T-PWR Switch is a Ethernet LAN switch which also provides PoE input for up to 24 devices including H.323 IP phones. • IP Phone Inline Adaptor This adaptor allows 4602, 4602SW, 4620, 4621 and 4625 H.323 IP phones and 5600 Series...

  • Page 17: Tftp Options

    Manager application folder to the root directory of the TFTP server. The .bin files used for H.323 IP phones with IP Office 3.2 are listed below. These files are located in the IPSets Firmware folder on the IP Office Administrator Applications CD and are installed to the program directory of the IP Office Manager application.

  • Page 18: Using A Control Unit Memory Card For Tftp

    Non-Avaya supplied Compact Flash memory cards can be used for this type of file storage. However, they will not support embedded voicemail. • If an Avaya supplied memory card is used, any files stored in this way will reduce the message storage capacity of the Compact Flash memory card. Configuring the File Source...

  • Page 19: Tftp Application

    Any third-party TFTP application can be used to provide TFTP support for the H.323 IP phones. Such an application is available from Avaya. Perform a search for TFTP on the http://support.avaya.com website to download this application and full instructions for its usage.

  • Page 21: Installation

    A full listing of the planned extension number and user name details is required. The planned extension number must be unused and is requested by the phone during installation. Phone Installation Guide Page 17 IP Office 3.2 15-601042 Issue 11e (27th June 2006)

  • Page 22: 1A. 4601 And 5601 Installation

    WML web browsing. See WML Server Setup. 3. Place this file in the same folder as the 4600 Series IP Phone software, normally this is the same folder as the Manager application. Phone Installation Guide Page 18 IP Office 3.2 15-601042 Issue 11e (27th June 2006)

  • Page 23: Phone Connection

    46xxupgrade.scr file. The phone will go through a cycle of requesting files, loading files and then transferring the files into its flash memory. • Following file loading, the phone displays Ext. =. See 4. Phone Registration. Phone Installation Guide Page 19 IP Office 3.2 15-601042 Issue 11e (27th June 2006)

  • Page 24: 3B. Static Address Installation

    If a new boot program is downloaded from the TFTP server after you enter static address information, you will need to re-enter your static address information. Phone Installation Guide Page 20 IP Office 3.2 15-601042 Issue 11e (27th June 2006)

  • Page 25: Phone Registration

    10. When all new IP phone extension have been setup, send the new configuration back to the system. Set the Reboot Mode to Immediate or When Free as extension changes cannot be merged. Phone Installation Guide Page 21 IP Office 3.2 15-601042 Issue 11e (27th June 2006)

  • Page 26: Manually Creating Extensions

    11. When all new IP phone extension being added have been setup, send the new configuration back to the system. Set the Reboot Mode to Immediate or When Free as Extension changes cannot be merged. Phone Installation Guide Page 22 IP Office 3.2 15-601042 Issue 11e (27th June 2006)

  • Page 27: Phone Security

    792ms PRN: GRQ from c0a82c15 --- RAS reaches the maximum capacity of 10; Endpoints registered 41 The System | Print trace filter option must be selected to see these messages. Phone Installation Guide Page 23 IP Office 3.2 15-601042 Issue 11e (27th June 2006)

  • Page 29: Static Administration

    6. To backspace within a field depends upon the phone type: • 4601, 4602, 5601, 5602: Speaker key. • 4606: Conference key. • 4612 & 4624: Previous key. • 4610, 4620, 4625, 5610, 5620: Left-most key. Phone Installation Guide Page 25 IP Office 3.2 15-601042 Issue 11e (27th June 2006)

  • Page 30: Qos Option Settings

    4. If you changed the setting, Save new values? is displayed. To end the procedure or save the new values, press #. If you press #, New values being saved is displayed and then returns to normal operation. Phone Installation Guide Page 26 IP Office 3.2 15-601042 Issue 11e (27th June 2006)

  • Page 31: Appendix A: Miscellaneous

    IP Office configuration are running and that the 4600 Series phone software files are available. • Wrong Set Type: Another device is already assigned to the extension number of the IP phone. Phone Installation Guide Page 27 IP Office 3.2 15-601042 Issue 11e (27th June 2006)

  • Page 32: View Administrative Details

    • filename2 Shows the boot file name and level. Note • These are values from within the boot file loaded and not the actual file name. Phone Installation Guide Page 28 IP Office 3.2 15-601042 Issue 11e (27th June 2006)

  • Page 33: Reset System Values

    If self-test passes: Self test passed #=end • If self-test fails: Self test failed #=end 2. To end the self-test, press #. The phone returns to normal operation. Phone Installation Guide Page 29 IP Office 3.2 15-601042 Issue 11e (27th June 2006)

  • Page 34: Site Specific Option Number

    4. Speaker AGC = is displayed followed by the current setting. Press the indicated key for the required setting (0 = off and 1 = on) and then press #. 5. The phone should return to it normal idle state. Phone Installation Guide Page 30 IP Office 3.2 15-601042 Issue 11e (27th June 2006)

  • Page 35: Appendix B: Ip Telephone Files

    This file is used to customize various parameters. See The 46XX Settings Script File. The .bin files used for H.323 IP phones with IP Office 3.2 are listed below. These files are located in the IPSets Firmware folder on the IP Office Administrator Applications CD and are installed to the program directory of the IP Office Manager application.

  • Page 36: The 46Xx Upgrade Script File

    To modify the script, insert additional lines of the form SET parameter value where the possible parameters and values are listed below. For example, to switch the infrared port of all phones off, use SET IRSTAT 0. Phone Installation Guide Page 32 IP Office 3.2 15-601042 Issue 11e (27th June 2006)

  • Page 37: 46Xx Settings

    Secondary Ethernet interface status. 0 = off, 1 = on (default). • PORTAUD Phone's transport layer port number for audio. Range 0 to 65535. Default = 5004. Phone Installation Guide Page 33 IP Office 3.2 15-601042 Issue 11e (27th June 2006)

  • Page 39: Appendix C: Scenarios For The Restart Process

    • Boot File Need Upgrading. • No Application File or Application File Needs Upgrading. • Correct Boot File and Application File Already Loaded. Phone Installation Guide Page 35 IP Office 3.2 15-601042 Issue 11e (27th June 2006)

  • Page 40: Boot File Needs Upgrading

    When the new boot code has been successfully written into the flash memory, the phone resets so that the status of the phone application files can be checked. Continue with the next procedure; No Application File or Application File Needs Upgrading. Phone Installation Guide Page 36 IP Office 3.2 15-601042 Issue 11e (27th June 2006)

  • Page 41: No Application File Or Application File Needs Upgrading

    The password checked against is the user's Login Code stored in IP Office Manager. • Upon completion of registration, a dial-tone is available on the phone. Phone Installation Guide Page 37 IP Office 3.2 15-601042 Issue 11e (27th June 2006)

  • Page 43: Appendix D: Infrared Dialling

    These features have been tested with several devices as indicated. However, this is not a commitment to continually test or support those devices against future levels of software. Phone Installation Guide Page 39 IP Office 3.2 15-601042 Issue 11e (27th June 2006)

  • Page 44: Enabling The Ir Port

    4. On the letters area of the graffiti pad, make a sweep from the bottom-left to the top-right. A set of icons should appear. Click on the beam icon. Alternatively, click on the menu icon and select Beam Address. Phone Installation Guide Page 40 IP Office 3.2 15-601042 Issue 11e (27th June 2006)

  • Page 45: Windows Pocket Pc

    Click on the beam icon. Alternatively, click on the Menu icon and select the displayed Beam option. The phones should display the first eight characters and the file extension of the file being transferred. Phone Installation Guide Page 41 IP Office 3.2 15-601042 Issue 11e (27th June 2006)

  • Page 47: Appendix E: Alternate Dhcp Setup

    Appendix E: Alternate DHCP Setup Alternate DHCP Servers for Avaya IP Phone Installation The recommended installation method for H.323 IP phones uses a DHCP server. When 5 or less H.323 IP phones are being supported, the DHCP can be performed by the IP Office Unit itself. However, if more than 5 H.323 IP phones are being supported, a separate DHCP server must be used.

  • Page 48: Windows 2000 Dhcp Setup For H.323 Ip Phones

    14. You will then be asked if you wish to activate the scope. Select No and then click Next. 15. Click Finish. The new scope will now be listed and the status is Inactive. Phone Installation Guide Page 44 IP Office 3.2 15-601042 Issue 11e (27th June 2006)
  • Page 49 10. In the right-hand panel, right-click on the scope and select Scope Options. 11. In the general tab, make sure 176 is checked. 12. Verify the String value is correct and click OK. Phone Installation Guide Page 45 IP Office 3.2 15-601042 Issue 11e (27th June 2006)

  • Page 50: Alternate Options

    Using Option 66 as part of the Scope is useful if alternate Gatekeeper addresses are required in the Option 176 settings whilst keeping within the 127 character limit. Phone Installation Guide Page 46 IP Office 3.2 15-601042 Issue 11e (27th June 2006)

  • Page 51: Appendix F: Wml Operation

    For details of those WML 1.2 tags supported, refer to the 4600 Series IP Telephone LAN Administrator's Guide. WTAI (Wireless Telephony Application Interface) links are supported to allow numbers embedded in WML pages to be dialed from phones. Phone Installation Guide Page 47 IP Office 3.2 15-601042 Issue 11e (27th June 2006)

  • Page 52: Testing Wml Browsing Using Xitami

    4. Scroll the end of the file and add the following new set of MIME type for files that are supported by H.323 IP phones with a WAP browser. # WAP MIME types wml=text/vnd.wap.wml 5. Save the file. Phone Installation Guide Page 48 IP Office 3.2 15-601042 Issue 11e (27th June 2006)

  • Page 53: Installing Sample Wml

    2. Create a new sub-folder called 4620. 3. Copy the sample .wml pages from the IP Office Engineers Toolkit into this folder. • If the toolkit was installed to hard disk, the sample are in c:\Program Files\Avaya\IP Office\Toolkit\Data\Common\WML\samples. • If the toolkit is on CD, the samples are in Data\Common\WML\samples.

  • Page 54: Setting The Home Page

    The section relating to 4620 WML browsing is towards the end of the file. It will look similar to the following: ################ SETTINGS FOR AVAYA 4620 IP PHONE ################### ## 4620 Web Launch page in WML - Default: Avaya hosted SET WMLHOME http://192.168.42.200/4620/index.wml ## The Proxy server used for your LAN - IP address or human readable name (check your browser settings).

  • Page 55: Apache Web Server Wml Configuration

    6. To close all of the open dialogs, and then close MMC or Internet Services Manager itself, click 7. Click Start | Administrative Tools | Services. Restart the ‘IIS Admin Service’ so that the newly added MIME types are picked up. Phone Installation Guide Page 51 IP Office 3.2 15-601042 Issue 11e (27th June 2006)

  • Page 56: Open Url Entry

    This method displays http so that the user only has to type in the URL at the end of http://. <input name="url" title="Name" value="http://" /> <anchor title="GET"> Go Get it <go method="get" href="$(url)"> </go> </anchor> Phone Installation Guide Page 52 IP Office 3.2 15-601042 Issue 11e (27th June 2006)

  • Page 57: Appendix G: 3616/3620/3626 Installation

    This section contains information on the installation and configuration of the Avaya 3616/3620/3626 wireless phones on an IP Office Unit. Information is routed from these phones to IP Office via an Avaya Voice Priority Processor (AVPP). The AVPP uses Spectralink Voice Priority (SVP) as the Quality of Service (QoS) mechanism. SVP gives preference to voice packets on the wireless medium, increasing the probability that all voice packets are transmitted efficiently.

  • Page 59: Index

    2000 ..............43 IP address..............9 pocket PC ............40 IR port ..............26, 40 wireless installation ............5 WML............47, 48, 51 license key ..............6 Xitami ...............48 network assessment ..........7 Phone Installation Guide Page 55 IP Office 3.2 15-601042 Issue 11e (27th June 2006)
  • Page 60 All trademarks identified by the ® or ™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements.

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