Avaya 4610 Handling Basics

AVAYA 4610 & 4620 – Phone Handling Basics
The Avaya phones use the latest advances in telephony systems. These IP (Internet Protocol) telephones
obtain their operational characteristics from our central telephone server rather than residing in the
phone unit itself. Updates and new features are downloaded to your phone without intervention or the
need for phone replacement. The phone features are displayed on the phone screen and the application
menus are accessed through the softkeys that surround the screen. The keypad and operational buttons
on the phone work in conjunction with the softkeys.
The 4610 and 4620 ePhone is programmed to display your extension number three times on the
Home screen. This will allow you to answer up to two calls at any given time and to place a call while two
calls are on hold. If a third call arrives, it will be forwarded to your voicemail. Basic telephone handling
features are covered below.

Answer a Call

When a call arrives at the telephone, you will hear a ring tone. A bell icon will appear on the screen along
with the caller's telephone number.
Step 1 – The Bell icon appears on the display as the phone rings.
Step 2 – Lift the Handset or press the Speaker
Step 3 – Begin to talk. The Handset
Step 4 – To end the call, return the handset to the phone or press the Speaker
Answer a Call with a Headset
Step 1 – Connect the headset next to the handset connection on the side of the phone.
Step 2 – Press the Headset
Step 3 – Press the Line
Step 4 – To end a call, press the Drop
Answer a Second Call while on an Active Call
An active call will automatically be place on temporary hold when a second call is answered. The active
call will be dropped if the handset is returned to the phone or speakerphone is turned off.
Step 1 – Press the Line
automatically be place on hold and the icon will change to the Hold
Step 2 – Press the Line
be placed on hold.
Note: The phone will automatically place a call on hold as you switch back and forth between calls.
VCUnet - VCU Technology Services
www.ephones.vcu.edu
icon appears on the screen to indicate an active call.
button to activate the headset.
softkey associated with the incoming call.
button.
softkey of the second incoming call. The first active call will
softkey to return to the previous call. The second call will automatically
button to answer the call.
button.
.
Problem Calls: 828-2227
Updated: 9/26/07